This document provides a summary of a candidate's personal and professional experience. It outlines their career history working in IT roles for Hawkins & Associates and Forest Heath District Council & Bury St Edmunds Borough Council. It also lists their technical skills, qualifications, education history from 1975-1989 in the Royal Engineers, and personal interests. References are available upon request.

1. PERSONAL INFORMATION
Originally employed by Hawkins as a personal assistant to two busy forensic scientists and was
responsible for the production of reports on investigations, communication with clients and travel and
accommodation arrangements. Owing to previous experience with IT equipmentIwas quickly promoted
to IT Manager and then as the company expanded and matured, IT and Business Process Manager.
I am an experienced and capable IT / Project / Business Process Manager. I have supervised various
small teams in both the day-to-dayrunning ofan IT Department,and in projects to enhance the company’s
IT hardware and software infrastructure. I have negotiated contracts with both IT and communications
suppliers,the latter involving the evaluation and selectionofcommunication equipmentand its subsequent
installation.
Following redundancy, I gained employment with Forest Heath District Council & Bury St Edmunds
Borough Council as a Technical DevelopmentOfficer where myprogramming,database and projectskills
were put to good use.
I work well in a team and take a balanced and objective view of the goals of its members.
I am articulate and well versed in reporting to higher management.
I have good programming skills with a working knowledge of a number of programming languages and
databases.
Knowledgeable in MS Office Suite, Windows 2008 Server, Windows 2000 Server, NT4 Server, Windows
XP, Windows 7, Visual Studio 2010, Flex IDE, Netbeans IDE.
I have good working knowledgeand experience ofUnion Square's flagshipsoftware package,Workspace.
Workspace is a high end documentmanagementsystem.I have programmed a number of components
for Workspace,using Silverlight,Flex (compiles into Flash objects) and HTML, all employing server side
programmes I have written in C# which draw data from an MS SQL database.
Personal Skills:
 Focused, honest, hard working and loyal;
 Flexible, with a balanced approach to problem solving and team leadership;
 Organised, responsive and adaptable.
 Articulate.
 A self starter with the initiative to identify and resolve problems as they arise.
CAREER & EDUCATION HISTORY
15th June 2015 to Present
ICT Technical Development Officer - Forest Heath DistrictCouncil & Bury St Edmunds Borough
Council – Bury St Edmunds and Mildenhall.
Working closelywith service departments and other members ofthe Business DevelopmentTeam to
provide ICT solutions to aid and enhance the delivery of council services.
Design and implementuser interfaces for Civica Customer ContactPortal (CCP) used within the
Customer Portal ofthe Council website. Administer various servers and sub systems ofCCP,including
Sharepoint,Dynamics,InternetInformation Services (IIS) and SQL Server database. Troubleshoot
problems where theyarise,following error events through various system logs on up to six different
servers (three for testand three for live) to diagnose and correctfaults.
Liaise with Civica when system faults require software updates or bespoke amendments.
Develop, install,integrate,configure and supportthe business applications and database infrastructure
upon which the business relies,within agreed standards. This includes troubleshooting applications and
software for all internal customers.Responsible for all stages ofthe developmentlifecycle from system
analysis through to build,test and support.
Develop programs and scripts to integrate back off business systems with customer facing web
services.
Implementnew business application software,capturing end user requirements and configuring,testing
and integrating as necessary.

2. Create SQL statements to capture datasets from various system databases for the Open Data initiative.
Granted access to all council servers.
Provide 2nd line supportfor mission critical business applications.
Liaising with users and providing training where necessary.
Providing full technical and user documentation for systems and revising when necessary.
Work closelywith the Web Developer and provide secondarycover particularlyin the area of support
and maintenance ofthe council's contentmanagementsystem and other website/intranetrelated
systems.
Mentoring and managing of a junior Technical DevelopmentOfficer. Training in server functions,use of
Event Viewer when tracing faults and basic software development.
1989 to 2013
IT & Business Process Manager – Hawkins & Associates - www.hawkins.biz– Cambridge Science Park.
Key Achievements:
 Formed an IT Department. Sourced and equipped allmembers ofstaffwith computers. Installed
and managed office network. Responsiblefor the developmentand maintenance ofthe network
infrastructure across all 8 regional offices including the management of the MPLS network, all
backup and antivirus protocols and ensuring maximum uptime for a 24/7 organisation.
Responsible for the managementofthe supportinfrastructure across all 8 regional offices and a
number of home workers This improved dramatically the way the company operated, resulting
in a substantial increase in efficiency;
 Programmed a case managementsystem in the form of an intranet enabling a global view of all
cases, contacts and clients. This introduced a new methodology in the way the company
operated;
 Evaluated and supervised the installation of communication equipment;
 Responsible for the security and storage of company exhibits. Enrolment and supervision of
exhibits warehouse person;
 Evaluated and eventually purchased a document management / CRM system (Union Square
Workspace) to replace the intranet based case management system. Project managed the
installation of Workspace and was responsible for programming extra functionality (KPIs,
management reports etc) into the system. This amalgamated finance, case management, HR
and library functions into a single entity.
 Creation of the company Internet and E-mail User and Security Policy.
Key Skills Gained:
 Management and supervision of small teams;
 Motivating and supporting team members.Playing to the strengths within the group to ensure a
good result.
 Resolution of software and hardware IT issues.
 Self taught a number of programming languages;
 Project management;
 Dealing with outside agencies;
 Monthly status reports to Management Team and Board of Directors.
Professional Qualifications:
 Professional Member of the British Computer Society (MBCS).
 Prince 2 Foundation.
 People Management Course.
 Train the Trainer Course.
 HR Course.
 NT 4 Domain Controller Course.
 MCSE course.
1975 to 1989
Royal Engineers – HM Forces.
Initiallyattended a two year engineeringapprenticeship and trained as a PlantOperator Mechanic involved
in airfield construction. The MOD introduced computers into the Army in 1986 and I took and passedthe
computer aptitude test. Changed my trade to Clerk RE and joined the document checking team, who
were tasked in ensuring thatall paper records were transferred accuratelyto the new computer systems.

3. Key Skills Gained:
 Working as a member of a team;
 Self sufficiency;
 A disciplined and methodical approach to work.
EDUCATION
‘O’ Level: Maths, English Language, Chemistry, Biology, Technical Drawing, Engineering Workshop
Theory and Practice.
 Army Apprentice College, Chepstow
Plant Operator Mechanic Class 2
Four City & Guilds (all Credits) in various engineering subjects
 3 Training Regiment RE
Combat Engineer Class 2
 Royal School of Mechanical Engineering, Chattenden
Plant Operator Mechanic Class 1
 Royal Army Ordnance Corps Depot
Clerk RE Class 2
PERSONAL INTERESTS
Horse riding. I spent ten years once a week in the evening learning to ride. It became more of social
event on horseback as our small group of six honed our riding skills.
Currently teaching myself how to play the bass guitar.
Home brewing.
REFERENCES
References are available on request.