1. CV
Ali Saif AlQahtani
Riyadh
P.O.Box:46778 Riyadh 11542
Saudi Arabia Mobile Phone: +966566620020
asasi66@hotmail.com Contact Preference: Email or Phone
IT Services Manager
Information Technology
Personal
Information
Name Ali Saif AlQahtani
Date of Birth 28 May 1979
Country of Birth Saudi Arabia
Nationality Saudi Arabia
Gender Male
Marital Status Married
Education Arab University Riyadh, Saudi Arabia
B.Sc. in Information Technology and Computing
Collage of Telecom and Information Riyadh, Saudi Arabia
Higher Diploma in Computer Network
The Associate University Degree of Collage of Information Technology
and Telecom in the field of Networking. CCNA
High School Bisha , Saudi Arabia
High school in Science, 92% Excellent.
The Natural Sciences Department
2. Experiences
Date from 8 Oct 2011 till date
Company Almarai
Title IT Services Manager
Location Riyadh, KSA
Work Description:
1. Ensure the delivery of reliable and resilient IT Infrastructure at HQ and Sales
Depots to support Decision making process.
2. Implement and support office automation systems w.r.t Business Systems policy
and standard.
3. Extend Support to Service Continuity & Disaster Recovery Planning and
implementation in accordance with Business Systems’ DR manual.
4. Liaison with Third level support team (Microsoft, SAP, Network and Infrastructure
specialists), and in house application support team to speedy resolution of IT
infrastructure related problems.
5. Improve the capability of the IT staff’s skills and knowledge to enable them for
better performance.
6. Report security incidents as per the Information Security Incident Management
procedure.
Activities:
1. Prioritizing and delivering IT Service Desk services, which balance the requirements
of the business with resource constraints and systems limitations.
2. Developing and managing formal communication channel to report back to all
management layers, progress/service against the Plan/SLAs and ensure that cross-
functional priorities are agreed and issues effectively resolved.
3. Managing and reporting on IT infrastructure performance in monthly meetings and
produce monthly report, monitoring performance against departmental KPIs, which
will record service against agreed SLAs and project progress against agreed targets.
4. Ensuring all systems operating software is secure and updated with the latest
version.
5. Ensuring that the Business Systems security policies are adhered to and to ensure
that the anti-virus software is updated with the latest versions to protect Head Office
and Sales depots
6. Managing suppliers and service providers, to ensure that they understand
requirements and deliver to fulfil the requirements of SLAs and project activities
agreed with the business to time and budget
7. Managing Service Desk team to ensure that it is correctly structured, staffed and
developed to support the growing needs of Almarai and to deliver to SLA’s.
8. Continuously review and monitor performance against departmental standards and
agreed corporate policies. This will involve regularly reviewing Almarai process and
procedures against best in class standards to ensure that the Almarai standards are
kept up to date.
3. 9. Working closely with other members of the Business Systems team to ensure that
the Business Systems strategy, policy and procedures are effectively understood and
implemented within the business to ensure delivery of controlled quality service.
Job Responsibilities
Installation and configuration Server Operating Systems like Windows Sever 2008
R2, Windows Server 2012 R2 , Exchange 2010, Exchange 2013
Configuring project specific Servers with appropriate RAID technology.
System Administration: RAID Implementation specific to project servers, Active
Directory, AD Security group and User Maintenance, MS Exchange ID creation,
DHCP, Patch management
Performing Daily Health Checks for AD
FTP Server Configuration.
Installation and configuration of Active Directory Domain, DNS, DHCP.
Backup Management- Backup Scheduling of Server as well as restoring of
Databases on demand.
Troubleshooting and support for Operating Systems and application levels
escalations.
Antivirus Management.
Windows Patch Management
Installation, configuration and managing of terminal server, Installing Client Access
Licenses (CAL) and TS License Server.
Client specific Environment setup for Development.
Disaster Recovery Practices.
Installation and Configuration of Virtual Server
Antivirus Server commissioning, monitoring, fine tuning, periodic monitoring.
Ensuring the appropriate level of anti-virus protection.
Implementation and customization Super scope, Managed DHCP
FTP, WEB Server Publishing
Remote Support
Manage user and group account administration including creation, modification,
and removal in Exchange 2010
Creation and Manage Group policy
Installation, Configuration, build and manage Windows based servers as per the
project requirements.
Troubleshoot of active Directory, DNS related issues.
Troubleshoot of active Directory, DHCP related issues.
Responsible for technical and project escalation documentation
Installation and schedule backup for Windows Server, application and database
Maintain E-mail Quota and recipient limit.
Migration of OS from Windows XP to Windows 7 for about 5000 systems.
Installation, Configuration Kaspersky as Centralized Antivirus
Maintain the Domain controller & Active Directory.
Updating of antivirus pattern
Patch Management using Microsoft WSUS
Creating Public Folder
Maintaining Inventory Documents & Documentation of entire IT Infrastructure.
Monitoring and Maintaining Overall IT Infrastructure effective.
VMware vSphere ESXi installation and management.
VMware vSphere Deployment and Configuration.
VMware vSphere mentoring and administrating
Server Virtualization, Creating and managing servers on Virtual environment.
4. Date 11 Feb 2006 to 3 Oct 2011
Company Etihad Etisalat Mobily
Title Service Desk Supervisor
Location Riyadh, Saudi Arabia
Task completion - 100% of the assigned admin tasks (calls / tickets/ Service
request) to be completed with team efforts & planning within stipulated time
SLA percentage achievement - 100% SLA adheres, ensuring the infrastructure
availability.
Customer Satisfaction – Feedback from end users. To provide a prompt, efficient
and personalized service to customers; goes out of way to ensure that individual
customer needs are met.
Performance improvement – Effective communication skills, Team work, sharing
knowledge with team. Improve individual / Team performance quarter on quarter
Process compliance - 100% adherence to IT Service Desk process including
Remedy updates.
Job Responsibilities
Manage user and group account administration including creation,
modification, and removal in Exchange 2007
Creation and Manage Group policy
Installation, Configuration, build and manage Windows based servers as per
the project requirements.
Troubleshoot of active Directory, DNS related issues.
Troubleshoot of active Directory, DHCP related issues.
Responsible for technical and project escalation documentation
Installation and schedule backup for Windows Server, application and
database
Migration of OS from Windows XP to Windows 7 for about 3000 systems.
Installation, Configuration & Maintain Symantec Endpoint Protection 11 as
Centralized Antivirus Server.
Maintain the Domain controller & Active Directory.
Patch management
Updating of antivirus pattern
Patch Management using Microsoft WSUS
Creating Public Folder
Manage user and group account administration including creation, modification,
and removal in Exchange 2010
Creation and Manage Group policy
Backup Management- Backup Scheduling of Server as well as restoring of
Databases on demand.
Troubleshooting and support for Operating Systems and application levels
escalations.
5. Antivirus Management.
Windows Patch Management
Experience
Date 01 Jan 2004- 8 Feb 2006
Company STC
Title System Engineer
Location Riyadh , Saudi Arabia
Job Responsibilities :
System Engineer, Active directory configuration, manage the user & group administration,
Performance monitoring, Troubleshoot Network connectivity and general PC hardware calls.
Updating of Domain Controller to Windows Server 2003
More than 5000 Workstation’s OS, MSOffice and Security Updates updating through
Microsoft WSUS is in Windows server 2003 Domain
Configuration of Symantec antivirus server
Domain and Mail Transfer
Monitor huge set up of Servers and PCs running in Windows XP.
Installation of the Domain Server, Creation of Domain User ID and setting User
Permission Rights
Troubleshoot the day to day problem raised by users on Desktop, Printers VOIP &
other IT equipment’s
Installation, maintain and troubleshoot Network
Maintain software licenses
Configuration of network Printers.
Date 01 Aug 2003-31 Dec 2003
Company ministry of planning
Title System Admin
Location Riyadh, Saudi Arabia
Work Description:
Database Administrator, .
Reason for Leaving:
FOUND ANOTHER JOB
Memberships
Institution Name Title Country Membership's Date
6. Cisco academy student Saudi Arabia 01 Apr 2002
Training Courses & Certified Courses
1. Certification of Information Security.
2. Certification of Customer Service Specialist.
3. Certification of Managing Microsoft Systems Management Server2003.2596.
4. CompTIA A+ (Computer Support Professional).
5. Microsoft Certified Desktop Technician (MCDST) Training2261.
6. Microsoft Certified Desktop Technician (MCDST) Training2262.
7. Managing and Maintaining a Microsoft Windows Server 2003 Environment.
8. Managing and Maintaining a Microsoft Windows Exchange 2003 Environment
9. Certificate of Achievement Standard of Dale Carnegie Breakthrough to Success.
10. Desktop Support Technician
11. CompTIA N+ (Network Professional).
12. International Support Center Analyst.
13. International Support Center Team Lead.
14. Windows server 2008 R2
15. Managing and Maintaining a Microsoft Windows Server 2008 R2 Environment.
16. Managing and Maintaining a Microsoft Windows Exchange 2010 Environment
17. Information Technology Infrastructure Library ITIL V3
18. PMP
19. Bullet Proof Manager
20. Project Management
21. Leading High Performance
22. International Support Center Analyst Certificate. From HDI
23. Information Technology Infrastructure Library ITIL V3 Certificate
24. International Support Center Team Lead Certificate. From HDI
25. ISO 27001 ISMS Lead Auditor Certificate
26. ISO 9001:2008 ETQ (Quality Management System)
7. Key Projects Leaded and achieved
1. Migration and transformation from single forest multiple domains in 2003 to single forest
single domain 2008 R2
2. Migration and transformation 5000+ users form active directory 2003 to Active directory
2008 r2
3. Migration and exchange 2003 to exchange 2010 sp1
4. Migrate 5000+ mailboxes from exchange 2003 to exchange 2010 sp1
5. Terminal server Web Access 2008 implementation and configuration. Enterprise Apps
Access for Remote Users
6. Email Security and content management for Exchange. MailMarshal email Content
manager
7. Implementing and configuring Fax over IP. FoIP RightFax
8. Implementing and configuring Microsoft Lync 2013
9. Hitachi Compute Blade 500 configuration and implementation with Esxi5.5 with total number
of 5 chases each chase contains 7 enclosures for servers virtualization
10. Active directory management tool. Mange Engine AD 360
AD manager plus
AD Audit plus
AD Backup and Recovery Solution
AD Self-service plus
Mange Engine Exchange Reporter Plus
11. Microsoft System Center Configuration Manger SCCM 2012
12. Citrix Mobile Device Manager MDM and XenMobile.
13. Leading the negotiation with Microsoft for the transformation from old model of license
Enterprise Agreement to the New model Enterprise Cloud Suite with 100% Cloud agreement
14. POC on Microsoft Office 365 and Microsoft Intune MDM
