Dion Naidoo is an IT administrator from South Africa seeking career advancement. He has over 8 years of experience in IT administration including setting up networks and servers, maintaining Windows servers and backups, troubleshooting technical issues, and providing helpdesk support. He has qualifications including A+, N+, MCSE, and an MCSE upgrade and is highly skilled in customer service, problem solving, and meeting technical needs.

1. CURRICULUM VITAE
PERSONAL DETAILS CONTACT DETAILS
ID Number 8002165123082 Cell phone Number 083 260 8287
Nationality South African Home Number 032 9431052
Gender Male Email address dion.nd@gmail.co.za
Languages English Postal Address P.O.Box 620
Tongaat
4399
Criminal Record None
Dion Naidoo
IT administrator
PERSONAL SUMMARY
A successful I.T Administrator with extensive analytical and software experience of investigating and diagnosing
network problem and also knowledge of I.T operating systems, with good all- round technical skills and the
ability to develop and maintain close working relationships with other support and development teams. Having
the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through
a positive, well organized and structured work ethic.
Looking for a career advancement opportunity with a company that will challenge my problem solving skills
and allow me to develop my knowledge & potential.
WORK EXPERIENCE
Roberts & Chaplin Accounting Services & Chartered Accountants
IT ADMINISTRATOR (Present)
Work as part of a proactive support staff responsible for delivering a high quality, customer-focused professional
service. Providing the very highest level of technical support and customer service to internal staff. Responsible
for the technical and administration aspects of the companies SQL Database infrastructure. Also the first point of
call for providing technical support as well as specialist technical input. Was Very effectively involved with the
major move of the second office in Ballito (10 Garlika Road, unit 7 Warn House) Valued over R300 000.00.
Infrastructure and layout Included.
 Setting up Network.
 Setup Server.
 Setup Network for VOIP (Wireless).
 Setup End User PC’s.
 Firewall before the network (ISHIELD)

2. Duties:
Maintenance & management of the Critical Windows based Server Environment.
Maintaining up to date Antivirus levels on all machines.
Configuration of Android Phones & laptops.
Managing and monitoring of backups in multiple locations.
Providing maintenance support.
Follow documented processes i.e. implementing change control procedures. Liaising & meeting with external
suppliers of IT services.
Producing reports for Company Partners.
Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in
line within agreed budgets.
Supporting a multi-site IT infrastructure [Ballito & Umhlali]
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical helpdesk support for a wide range of applications.
Installing and maintaining databases SQL.
Administration of the database including performance monitoring and tuning.
Updating IIS Server, Office Administrations Software (SQL) GREATSOFT
Support to current programs e.g. Greatsoft Accounts Management Software, VIP Payroll System,
Pastel Softline Accounting and Solution 6 Accounting Software.
KEY SKILLS AND COMPETENCIES
Highly organized and disciplined with a passion for Information Technology. A positive, high energy team player.
Having a passion for providing excellent customer service. Customer focused and keen on exceeding
expectations. Experience in setting up and maintaining hardware and software systems.
ACADEMIC QUALIFICATIONS
Learning Institution: Careers IT
Qualifications: A+ Support Technician
Year of Graduation: 2008
Learning Institution: Commerce and Computer College of South Africa
Qualifications: A+ & N+ Support
Year of Graduation: 2010-2011
Learning Institution: Commerce and Computer College of South Africa
Qualifications: MCSE
Year of Graduation: 2011-2014
Learning Institution: Commerce and Computer College of South Africa
Qualifications: MCSE – Upgrade 2012
Year of Graduation: 2014-2016