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Erica BOATENG
28, Cardiff Street SE18 2SQ | Boateng.erica@hotmail.fr | 07402262737
PROFILE : An experienced graduate in international trading. I am enthusiastic, committed
and a highly motivated person . I also have good communication skills and team work spirit. I
work well under pressure – meeting objectives and surpassing them. I speak French as my
mother tongue, fluent in English and have basic Spanish language skills.
SKILLS :
Sales consultant Good research&documentation skills
Merchandising Filing
Excellent Communicator Microsoft office package ( word, access, excel)
Visual merchandising Negotiation
Marketing Receptionist ( face-face, phone, email )
Opening & closing store Marketing segmentation
WORK EXPERIENCE
REAL Fundraising
Charity Fundraiser
December 2016 – Till date
• Door to door fundraising
• Raising long term funds for a great cause
SITEL ( Disney/ Newlook)
Customer service advisor
Nov 2015 – Sept 2016 :
 First line support for customer
 Managing inbound calls and emails from customers
 Use internal systems to access customer records to gather information quickly
and accurately, to answer customer queries, and carry out administration.
 Taking orders and processing orders over the phone and completing all the admin
duties for purchasing
 Tracking orders. Liaison with the logistics team
 Dealing with exchanges and the refunds using the admin system for recalling and
distribution
 Liaising with other departments to ensure complete customer satisfaction
 Dealing with all customer enquiries, complaints across phone and emails.
 Archiving target / KPIs
Erica BOATENG
28, Cardiff Street SE18 2SQ | Boateng.erica@hotmail.fr | 07402262737
SRJ Marketing
Sales & Marketing
Sept 2015 – Nov 2015
 Profiling new/ existing prospects in preparation for sales and marketing
campaigns
 Working together with the Sales Manager, implement sales strategies to exceed
department goal, revenue growth, sales targets and performance standard
 Brand awareness. Sales process management. Customer evaluation and
procurement
 Cold call / field sales
H&M – France
Sales consultant assistant
July 2015 - September 2015
 Welcome and advise customers
 Merchandising ( display of the goods)
 Sales, handling payments
 Receive deliveries from suppliers
 Keep the shop floor cleans and tidy
QUALIFICATION
2013 – 2014 : Masters ( English and marketing) – University of Brittany, France
2012 – 2013 : Licence English and British civilization - University of
Brittany,France
2010 – 2012 : BTS International trading - Jules Lesven,France
2009 – 2010 : BAC STG (Marketing, English, law, Economics) Jules Lesven France

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CV EKB 1

  • 1. Erica BOATENG 28, Cardiff Street SE18 2SQ | Boateng.erica@hotmail.fr | 07402262737 PROFILE : An experienced graduate in international trading. I am enthusiastic, committed and a highly motivated person . I also have good communication skills and team work spirit. I work well under pressure – meeting objectives and surpassing them. I speak French as my mother tongue, fluent in English and have basic Spanish language skills. SKILLS : Sales consultant Good research&documentation skills Merchandising Filing Excellent Communicator Microsoft office package ( word, access, excel) Visual merchandising Negotiation Marketing Receptionist ( face-face, phone, email ) Opening & closing store Marketing segmentation WORK EXPERIENCE REAL Fundraising Charity Fundraiser December 2016 – Till date • Door to door fundraising • Raising long term funds for a great cause SITEL ( Disney/ Newlook) Customer service advisor Nov 2015 – Sept 2016 :  First line support for customer  Managing inbound calls and emails from customers  Use internal systems to access customer records to gather information quickly and accurately, to answer customer queries, and carry out administration.  Taking orders and processing orders over the phone and completing all the admin duties for purchasing  Tracking orders. Liaison with the logistics team  Dealing with exchanges and the refunds using the admin system for recalling and distribution  Liaising with other departments to ensure complete customer satisfaction  Dealing with all customer enquiries, complaints across phone and emails.  Archiving target / KPIs
  • 2. Erica BOATENG 28, Cardiff Street SE18 2SQ | Boateng.erica@hotmail.fr | 07402262737 SRJ Marketing Sales & Marketing Sept 2015 – Nov 2015  Profiling new/ existing prospects in preparation for sales and marketing campaigns  Working together with the Sales Manager, implement sales strategies to exceed department goal, revenue growth, sales targets and performance standard  Brand awareness. Sales process management. Customer evaluation and procurement  Cold call / field sales H&M – France Sales consultant assistant July 2015 - September 2015  Welcome and advise customers  Merchandising ( display of the goods)  Sales, handling payments  Receive deliveries from suppliers  Keep the shop floor cleans and tidy QUALIFICATION 2013 – 2014 : Masters ( English and marketing) – University of Brittany, France 2012 – 2013 : Licence English and British civilization - University of Brittany,France 2010 – 2012 : BTS International trading - Jules Lesven,France 2009 – 2010 : BAC STG (Marketing, English, law, Economics) Jules Lesven France