Andrew Murray has over 15 years of experience in sales, customer service, and project management. He has strong skills in Microsoft Office, AutoCAD, and CRM systems. Murray holds qualifications in electrical engineering and is skilled in developing efficient processes and meeting demanding deadlines. Currently seeking a new opportunity, he has a proven track record of success in both B2B and B2C roles across various industries.

1. Andrew Murray.
Mr. Andrew Murray 48 Norbroom Drive, Newport. Shropshire. TF10 7TD.
Tel. 01952 289573. Mobile. 07880 551006. Email. andymurray2810@gmail.com
LinkedIn Profile: - https://uk.linkedin .co m/p ub/ andrew -murray/12/ 55a/ 304
Key Skills
 At TTC Group (UK) Plc I was involved in Microsoft Dynamics CRM software utilizing it to manage day to day
work and also manage the KPI’s that were set, Selling into companies Fleet Managers Op’s Managers Etc.
 At P.C. Werth Ltd I changed the way the Regional Sales and Business Development Managers reported to
the office. I created a spreadsheet which had time management on. Also on the spreadsheet I incorporated
mileage and expenses so we just emailed a single form back to the office at the end of the week.
 I can provide B2B packages or B2C packages, defining the target market for the service or product to the right
people at the right time. I maintain customer loyalty to save my own time and energy, by offering value added
customer service, promoting customer satisfaction and attaining and exceeding all set targets (KPI’s).
 Organised, flexible team player, in every approach and I have the ability to achieve demanding deadlines, as
well as being driven with the talent to succeed.
 Solutions led, with the ability to think out of the box, providing customers with exact solution they require.
 Knowledge of the supply chain process, Internet, AutoCAD and Microsoft Office fluent. I am commercially
aware, results orientated, flexible, energetic and dynamic.
Education
 BTEC HNC in Electrical/Electronic Engineering (PASS) - Stockport College of Further Education Cheshire
(Night School Only BTEC HNC)
 BTEC OND in Electrical/Electronic Engineering (PASS) - South Cheshire College of Further Education Crewe
Cheshire
Employment
Fidelite Credit Management Spectrum House, 55 Blythswood St. Glasgow. G2 7AT 22nd June to 25th July 2016.
fidélité CM is an award winning, technology led, credit management business delivering cradle to grave customer
resolution solutions within the UK and ROI banking, utility and consumer credit sectors.
Currently looking for that opportunity form 7th April 2016 to 22nd June 2016.
TTC Group (UK) Plc Hadley Park Telford TF1 6QJ. 15th September to 6th April 2016.
The TTC Group are the UK’s leading learning and development company working with public and private sector
clients to improve personal and professional knowledge, accountability and responsibility. TTC’s capabilities and
services are driven by the needs of today’s business and the wider social aims to improve health and wellbeing. This
is reflected in our vision of creating better communities by helping people impact the world around them, be it at work,
on the road, at home or sometimes, all three.
Currently looking for that opportunity from 6th April 2015 to 14th September 2015.
Specsavers – 20 Gaolgate Street Stafford ST16 2BQ. 7th January 2015 to 5th April 2015
Job Title: Optical Assistant (Full Time)
Day to Day - I met customers and took them upstairs to the pre-screening room and then
continued to carry out the process of pre-screening, following this customer went in to see the Optician. Upon coming
out we discussed with the Optician the customer’s requirements and went to choose frame/s – I then dispensed the
frame/s to the customer and once payment had been taken I informed them when they are ready.
I have undertaken the “Green Blood” scheme where you are introduced to the Specsavers way of doing things.
I have also been involved with the hear care side of the business where we test customers hearing and then
recommend the appropriate devices.
Tesco – Battlefield Way Shrewsbury (Part-time). 1st July 2012 to December 2014
Job Title: Optical Assistant
Part of the role is to approach every customer on the Department within 30 seconds inform them that we are here to
help them with their decision if required.
Another part of the role is to “Meet and Greet” which is talking to customers and cleaning their glasses and informing
them of the opticians department in the store.
Tesco – Telford Home Plus (Part-time). 7th July 2009 to 30th June 2012
Job Title: Tesco Tech Support Advisor

2. Andrew Murray.
Mr. Andrew Murray 48 Norbroom Drive, Newport. Shropshire. TF10 7TD.
Tel. 01952 289573. Mobile. 07880 551006. Email. andymurray2810@gmail.com
LinkedIn Profile: - https://uk.linkedin .co m/p ub/ andrew -murray/12/ 55a/ 304
As a leading member of a team, we work together to ask the customer their requirements and then provide them with
the right solution that they require.
Part of the role is to approach every customer on the Electrical Department. To inform them that we are here to help
them with their decision and to make sure they walk away with the correct product for their individual needs (This is a
non-commission role).
Alongside this current role (Tesco Home Plus) I was Self-Employed Basis: From February 2010
to September 2012
Unicom - Telecom Field Sales Independent business to business telecommunications service
provider. Primarily B2B – All appointments are fully qualified or referral generated, the savings and benefits are huge,
when they switch telecom providers (This was a commission only role).
14th March 2009 to 7th July 2009 – I was looking actively for work.
P.C. Werth Ltd. 4th January 2006 to 14th March ’09 (Made redundant)
Job Title: Regional Sales and Business Development Manager
The role was to manage, support activities with clients, providing quotations, formal commercial presentations and to
assist the team in achieving assigned targets, by maintaining an active sales presence within the defined client base,
travelling across the distinct considerable geographical area.
Product knowledge is the key to success and the drive to keep that knowledge of each product is always a priority and
ongoing. Selling into Education “Soundfield Systems”.
Clarity UK Ltd. (1st May 2000 to 31st December 2005)
Job Title: Project Development Manager
Project Management of installations of new and existing clients. Liaising with the appropriate Foremen/Project
Managers and on-site personnel to ensure the work is running smoothly and to the programme/deadline. Worked on
CRM System also (Goldmine).
Achievements
I have developed CRM processes to work efficiently and more productively (TTC Group (UK) Plc.
I can take the customer through the complete optical process from the pre-screening, through to the dispensing and
eventually the collection, including sorting out any customer queries (Specsavers & Tesco Opticians).
I was instrumental in a large County Council changing their policies to include “Soundfield Systems” in their extensive
new and refurbished school classrooms (P.C. Werth Ltd).
I project managed a million pound project for a major pharmaceutical chain with regards to the installation of a Voice
Alarm System including the supply of “as fitted” drawings and also managing the installation team on the site (Clarity
UK Ltd).
Certificates
 Successful Completion of “Effective Selling Strategies” course from Leadership Management
International Inc. (LMI) Oct 2007 with ‘outstanding’ feedback from the course tutor.
 I have an ‘Enhanced Disclosure Certificate’ (CRB). I help out with a Local Nursery. I am a committee member.
 Certificate of Deaf Awareness (Council for Advancement of Communication with Deaf People) - Harrogate
College of Further Education (Night School Only)
Personal Interests
Outside of work I am married and have a daughter who is 12 years old and a son 6 plus a baby daughter of
3 years, this takes up most of my spare time at the weekends or indeed after work. I enjoy riding my bicycle when I get
the time and going out with the children.
I currently hold a Full Clean UK driving license. I enjoy travelling as part of the working day.
References available on request