This document provides a summary of Geoff Martin Catley's skills, qualifications, and employment history. It lists his key skills including customer service, IT, administration, and cash handling experience. It then details his employment history from 2016 to 1984, including roles in customer service, call handling, assembly work, and programming. His education includes an A-Level in Computer Science and O-Levels in Maths and Physics from 1976-1984.

1. Referencesavailable on request
Geoff Martin Catley
Flat B, 98 London Road
Ipswich
IP1 2HG
e-mail: masamune91164@yahoo.com
Key Skills & Strengths:
 Quick to pick up new skills.
 Excellent Time-Keeper.
 Eye for detail.
 Excellent Customer Service skills.
 Confident in IT and Microsoft applications.
 Diligent and hard-working.
 Experienced in Supervisory roles.
 Excellent account management and
administration skills.
 Extensive cash handling and banking experience.
 Experienced in negotiating deadlines with clients.
 COSHH & CIEH certificate holder.
Employment History:
Apr 2016 – Jun 2016 Thompson & Morgan Ipswich Customer Service Agent
Handling Orders and Customer Service queries including replacements and refunds for the well established plant
and seed company.
Jan 2016 – Mar 2016 Dental Directory(Success) Witham Call Handler
Calling and receiving calls from Dental and Medical Professionals in regard to arranging the equipment calibration
and PAT testing for their practices.
Dec 2015 – Jan 2016 Ventrica (Prime Appointments) Southend Call Centre Agent
Handling incoming calls for a number of campaigns in a busy call-centre environment.
Jun 2015 – Oct 2015 EBM Papst (Adecco) Springfield Assembly Operative
Assembly of/making modifications to fans and cables, to meet the requirements of various customers.
Feb 2015 – May 2015 EWA (Prime Appointments) Chelmsford Tele Canvasser
Making calls and carrying out surveys on behalf of various Liberal Democrat electoral candidates.
Nov 2014 – Jan 2015 Royal Mail Boreham Xmas Casual 2014
Sorting letters and packets plus other duties as required during the Christmas rush.
Jul 2014 – Jul 2014 ALDI (Interaction Recruitment) Springfield Selector
Goods selection (picking) using electric pallet truck (LOLOP) for ALDI stores, Sheepcotes, Chelmsford.
Nov 2013 – Mar 2014 City-Link (Jark RM) Southend Temp Picker Packer
Sorting parcels for from conveyor to cages and ensuring drivers had cages in a timely manner.
Jul 2013 – Oct 2013 AAC Media Chelmsford Call Centre Operative
Cold calling customers with regard to PPI claims and Pensions using automated dialling systems.
May 2013 – Jun 2013 Innovation Marketing Direct London Field Agent
Door-to-door child sponsorship campaign for the WorldVision charity organisation.
Oct 2010 – Sep 2011 Prime Time Recruitment Witham Mobile Worker – Q.A./Engineer
Quality Assurance and various roles within the manufacture of fibre optic and electrical cables and connectors.
Aug 2007 – Apr 2008 Penny Lane Computers Ipswich Accounts/Purchasing/Engineer
My duties included administration, dealing with both accounts and purchases it also frequently involved PC engineer
work. This position started as a placement and led to full time employment.
Sept 2004 – Sept 2005 Romec Cleaning Services Boreham Cleaner
My role included all aspects of cleaning to the highest standard ensuring Health and Safety at all times. I am familiar
with using both floor scrubbers and buffers.
Dec 2000 – Mar 2001 Alldays Sores Manchester Store Supervisor
As a supervisor I would be actively involved in ordering stock, cashing up and banking and all general duties to
ensure the smooth running of the store.

2. Referencesavailable on request
Employment History: (continued)
Jun 1998 – Jan 1999 Colt Computing Ltd Worthing Director/Computer Consultant
I was involved in the design and implementation of various Y2K solutions.
Jun 1990 – Jun 1998 London & Edinburgh Insurance Worthing Analyst/Programmer
My role included all aspects of design, coding and customer liaison, frequently working to set deadlines.
Jan 1987 – Dec 1989 Hoskyns Group PLC London Programmer
My role included all aspects of design and coding, frequently working to set deadlines.
Jul 1986 – Dec 1986 Sedgwick Forbes Insurance Witham Junior Programmer
My role included all aspects of design and coding, frequently working to set deadlines.
Apr 1984 – Jul 1986 GEC Computer Services Gt Baddow Operator/Help-desk/Programmer
I was involved in computer operations, running the help-desk, coding, and software evaluation.
Education:
1982 - 1984 Chelmer Institute of Higher Education Computer Science 'A' Level
1976 - 1983 Chelmer Valley High School Maths & Physics 'O' Levels
Art, History and French CSEs
English RSA