1. Puran Gurung
73/1 Banga sree pally swamijiroadKolkata -700060
E-mail –pgurung582@gmail.com
Mobile number -9830342059
Personal Profile Result –oriented spa executive with drive to succeed and develop strong
professional teams focused on service and revenue goals .Experienced in
team leadership administrative oversight and business management
Excellent organizational skills
– Confidence in communicating with clients
– Strong customer service skills
– Good computer literacy
– High level attention to detail
Career
Objective/Summary
Seeking a deserving profile in the hospitality sector, where I
can deliver my expertise and innovative hospitality skills, while
maintaining the integrity and work ethics of the working
environment, thereby maintaining the reputation of the
organization. Seeking a position as a Spa executive/Team
leader where I can use my bilingual and interpersonal skills to
enhance the patronage and maximize revenue.
1. Proficient in handling the customers from the
diverse cultures and backgrounds, and at the
same time making them comfortable in the
space.
2. Recognized for achieving and maintaining the
operational excellence in the assigned area.
3. Excellent communication skills with the
knowledge of professional work ethics and Spa
culture.
4. • Well versed with the different varieties of
technique and providing the excellent
recommendation to the guests upon request.
5. • Excellent interpersonal skills and politeness to
handle the complaints of the customers tactfully.

2. Work Experience Gym instructor Taj Bengal 2007-2010 (June)
 Taking care of gym & spa guest , to achieve company’s goal
 Take care of linen , up keep the linen monthly daily tracking
29 June 2010 Senior Gym instructor Swissotel Kolkata
 Taking care of guest at the department , motivate the team and archive
the task set by company
 Making duty roster , Training for team member and achieving the task set
by company
 Monthly meeting with other department, to run the department smoothly
01/10/12 Spa supervisor Swissotel Kolkata
 Increase the massage footfall , Making spa promotions and Training for
therapist
 Online guest satisfaction survey , How to make guest happy and Getting
guest satisfactory score for the department
01/10/14 Spa Executive Swissotel Kolkata
Increase department profit ,making spa promotion through various
promotion ,Increase membership ratio
Education 2003 Secondary examination Delhi board
2005 Senior Secondary examination Delhi board
2016 B.A(Pursing ) From Annamalai university
Skills and
Achievements
Achievements:
 2008-2009 Associate of the year (Taj Bengal )
 March 2008 Yoga instructor course from VYAS
 Massage therapy course April 2008

3.  Train the trainer course 21/11/2012
 Personal training course 04/09/2014
 Pilates course 01/02/2015
 108 round of Surya namaskar certificate from Art of living
 Spa Management course from International science of management
01/05/2014
 Receive best department of the year from 2012-2015
Skills:
 Committed for the company
 Mystery audit
 Team building
 Revenue
 Multitasking
 Attention to detail
 Technical and language skills
 Flexibility
 Building connections
Hobbies and
Interests
Interaction with different countries people their couture, try to update
knowledge