1. SANA MOHTASHIM
PO BOX 55722, DUBAI, UAE.
CONTACT DETAILS - 050-4248593
EMAIL ID - sanamohtashim@hotmail.com
LinkedIn ID - Sana Mohtashim
PERSONAL/PROFESSIONAL BACKGROUND:
I am a banker bearing 10.7 years banking experience. This was largely achieved while working with the
Mashreq Operations & Technology Unit (back-office) & Retail Banking Group. During this tenure have
successfully gained experience in the following key functions of the bank:
 Internal Controls and Governance.
 Drafting and maintenance of Standard Operating Procedures of the bank (SOP) in line with the
guidelines outlined by Compliance/Audit/Legal/Risk Management/ISO Body Certification.
 Insurance Operations
 Card Operations
 Retail & Corporate Account opening (Mass segment & High Net-worth customer segments)
 Cheques & Payments processing.
In addition to the technical experience stated above, entailed below are some of my areas of strength:
 Excellent communication & presentation skills (both written/verbal)
 A motivated team player & can take up tasks on an individual basis as well.
 Ability to work under pressure environments.
 Strong Personnel management and training skills.
 Outsourcing of banking processes to external vendors in different geographic locations.
 Business Process Re-engineering.
 Strong Analytical skills with attention to detail. Hence was very successful with projects
related to Scoping, Analysis &UATs (User Acceptance Testing).
TRAININGS & SEMINARS ATTENDED:
 Islamic Shari'ah Certification on Fundamentals of Islamic Banking and its products.
 Logistics & Planning.
 High Customer Impact Training.
 Mind Mapping.
 Leadership Styles & Qualities.
 Negotiation Skills & their Application.
 OFAC policies & Guidelines.
 AML (Anti-Money Laundering) & Central Bank Guidelines.
 KYC (Know Your Customer) Policies & Guidelines.
 Business Ethics & Behaviors.
 Information Security & the Associated Threats.
 Lean Certification on Business Process Re-engineering.

2. EXPERIENCE TIMELINES IN MASHREQ BANK:
TIMELINE JOB TITLE KEY RESPONSIBILITIES
September 2015
- May 2016
Internal Controls
Officer - Direct Sales
Governance - RBG
1) Identify, control & mitigate risks associated with
business processes like Banc assurance, Investments &
Small Business Loans (SBL).
2) Conduct routine Spot checks & Governance visits to
Business teams to ensure adherence of above.
3)Conduct regular Sales Statistics Analysis to assess Sales
Trends.
4) Issuing Disciplinary action against defaulting staff in
unison with HR.
5) Liaising with Bank's relevant Operations Units for
enabling smooth business functioning & pursuant for
constant improvement endeavors & maintenance of their
SOPs.
August 2013 -
August 2015
Senior Officer -
Insurance Operations
1)Reconciliation of Mortgage & Life Insurance Premiums.
2) Coordination with partner Insurance Companies for
approvals etc.
3) Preparation of the monthly Incentive Sheet for Sales
staff sourcing insurance policies.
4) Drafting and Maintenance of associated SOPs.
5)Training & Liaising with external vendor for outsourced
Insurance Operations function.
July 2012 - July
2013
Senior Officer - Cards
Operations
1) Handling Merchant Settlement Services/Queries.
2) Processing Card Refunds & Chargeback on Merchants.
3) Drafting and Maintenance of associated SOPs.
4) Reconciliation of internal bank accounts for Card
associated transactions.
5) Training & Liaising with external vendor for outsourced
Insurance Operations function.
Jan 2007 - June
2012
Officer - Centralized
Cash & Account
Opening Management
(CCAM)
1) Handling Account Opening and Maintenance functions
for the following business segments:
 Private Banking (Retail & Corporate)
 Mashreq Al Islami (Retail & Corporate)
 IBG (International Banking Group) for
Doha/Kuwait/Bahrain (Corporate Banking)
2) Drafting and Maintenance of associated SOPs.
3) Conducting Internal Audit and Quality checks on the
above mentioned functions.
4) Training & Liaising with external vendor for outsourced
Insurance Operations function.
October 2005 -
Dec 2006
Senior Processor -
Cheques & Payments
Center
1)Handling of Cheques for Inward & Outward Clearing.
2) Passing financial entries for Payroll/Ministry Employee
Salaries.
3) Processing of Mashreq Millionaire Certificates and
associated MIS.

3. ACADEMICS:
TIMELINE QUALIFICATION EDUCATION BODY
2004 – 2005 Bachelors (Honors) in Computer
Science.
London Metropolitan University, UK.
2003 – 2004 International Advanced Diploma in
Computer Studies (IADCS)
NCC education, UK.
2002 – 2003 International Diploma in Computer
Studies (IDCS)
NCC education, UK.
2001 – 2002 A’ Levels Oxford University Board (GCE
Syllabus)
2001 O’ Levels Oxford University Board (GCE
Syllabus)
ACHIEVEMENTS:
TIMELINE ACHIEVEMENT DETAILS
2014 Annual RBG Award - Exceptional
Support to Business
During the annual RBG Awards
Ceremony, was awarded "Exceptional
Support to Business" by the Head of RBG.
2011 Award - Service Champion As part of an Ops initiative to improve
end customer experience, selected staff
were awarded "Service Champion" titles
and a group was formed to head a project
for improving overall customer service.
PERSONAL DETAILS:
DOB - 11th March 1984
Marital Status - Single
Visa Status - Father's sponsorship
Nationality - Pakistani
Languages - English/Arabic/Urdu
REFERENCES:
Can be furnished upon request.