1. The Human Resource Department,
The Human Resource Manger,
Dear Sir,
A goal-oriented, progressive individual with a rich experience of more than Five years, overall experience in
Customer Services, Consumer lending, deposits & Fraud Risk Management. Versatility has been my hall
mark. Have worked in strategy and planning, cross selling product. My experience has also been enriched
by being part of launching team of NIB Salaam Banking in a new opened Gul Plaza Branch of NIB Bank,
and in MCB Bank as a Senior Phone Banker (Privilege Banking) and currently working as an Authorization
Officer – FRMG in Faysal Bank.
My analytical abilities developed and honed over my course of study Islamic Banking at Sheikh Zayed
Islamic Centre, Karachi University and my specialties especially cross-selling, Man Management, Strategy
and Planning of business make me a suitable candidate for employment in your organization. In addition, I
believe that I possess the one trait most necessary for success in any endeavor --motivation. I feel that the
very essence of your organization's activities would afford me the opportunity to gain enriching experience.
The prospect of employing my knowledge and skills in areas where they may have the greatest impact
appeals to me greatly. With my level of enthusiasm, alongside my inherently hardworking and result -
oriented nature, I believe that I would certainly prove to be an asset to your institution.
My specific interest in your organization also stems from its nature as a highly professional global
organization, with tremendous potential for local expansion and growth in the future. Hence I anticipate
the dynamism and pace of work to provide me with the opportunity to tackle challenging issues and
ultimately, contribute to my learning, knowledge and experience.
I have closed a copy of resume for your review. Please feel free to contact me, at your convenience, if you
have any questions or would like to schedule an interview. I look forward to discussing the mutual benefit
of our association.
Thank you for your time and consideration.
Sincerely;
ABDULLAH MITHANI
Mobile No: 0092 345 3015497
0092 333 3947579
Attached File: Resume

2. ABDULLAH MITHANI
B-46/8 Malir Extension Colony, Khokhrapar #5,
Karachi #37. Postal Code -75080
Home: +92-322-3644133
Cellular: +92-345-3015497
abdullah.mithani87@gmail.com
http://www.linkedin.com/profile/view?id=52247272
OBJECTIVE:
A suitable position in a dynamic bank where I can add value & contribute towards the growth of the institution and
simultaneously build up my own career.
PROFESSIONAL EXPERIENCE:
Faysal Bank Limited
Professional Employers (Pvt.) Limited
Authorization Officer – FRMG 17thJuly, 2014 to Present
JOB RESPOSIBILITIES:
Working in Authorization & Detection of Fraud Risk Management Department:
 Performing “Fraud Detection” and its prevention through “Falcon Isaac”&VRM (Visa Risk Manager) for
Visa Debit and MasterCredit Cards.
 Provide efficient authorization services to both Visa & MasterCard merchants & cardholders.
 Preparation of reports on suspicious merchant activities to facilitate decision made by the management.
 Assist in the investigation of authorization-related matters / queries and handling of merchant /
cardholder complaints as and when the need arises.
 Liaise with respective acquiring banks / merchants on urgent cases when fraud transaction is detected in
order to minimize fraud losses.
 Add & Remove blocks according to the delegation matrix.
 Grounding & ensure that the OLA Key-Indicators are at satisfactory level.
Muslim Commercial Bank
FSC Integrated Services (Pvt.) Limited
Senior Phone Banker 24th May, 2012 to 21st July, 2014
JOB RESPOSIBILITIES:
Worked in NSBC (Non-Stop Banking Centre) Customer Services Department:
 Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person.
 The types of issues deal with usually concern customer deposits, withdrawals, transactions, problem solving
or evaluating customers' eligibility and financial need for loans and grants.
 Must also be familiar with the good and services of a bank in order to answer questions and offer these
options as solutions.
IBEX Global Pakistan (A TRG Company)
Customer Support Executive
Campaign: Standard Chartered Bank 4th Oct, 2011 to 15th May, 2012 JOB RESPOSIBILITIES:
Worked in Credit Cards, Insurances, Ready Cash, and Personal Loans:
Worked for Standard Chartered Bank Pakistan Limited campaign as Customer Service Executive, deal with different
customers in all over Pakistan. Lead a campaign which increased sales from time to time.
Standard Chartered Bank
Price Solution Pakistan (Pvt.) Limited
Direct Sales Representative “Grade -J” 16th Aug, 2010 to 31st Dec, 2010
JOB RESPOSIBILITIES:
Worked in Liabilities/Deposits, Credit Card &Insurances:
 Direct supervision of Account Opening & Closing, Accounts maintenance, Term Deposits placement and its
maintenance and all financial transactions.
 Be fully conversant with the Anti Money Laundering & Know your customer policy of the bank in order to
track & report suspicious transactions to ‘Money Laundering Reporting Officer’.
 Facilitating Credit Cards & BancAssurance (EFU Life Assurance, Jublee Life Insurance and Pak Qatar
Takaful) as per the criteria set in the segment manual and policy changes issued from time to time.
 Manage the work process to ensure quality standards are met in accordance with SBP and Bank regulations.

3. NIB Bank Limited
G-14 Permanent
Relationship Officer 5th June, 2008 to 15th July, 2010
JOB RESPOSIBILITIES:
Worked in Business, SME, Running Finance, and Mortgage Loans:
 Working in a Relationship Banking module whereby accessing customer need by providing the best suitable
financial solution within short turnaround time.
 Facilitating Business, Mortgage Loans, SME, Running Finance and Auto Loans as per the criteria set in the
segment manual and policy changes issued from time to time.
 Review application with all mandatory checks and policy including application, legal documents, CNIC and
all relevant documents duly original seen and signed by customer.
 Help Fraud Risk Management Unit (FRMU) with any investigation relating to case.
ACADEMIC QUALIFICATION:
Commerce Graduate 2006 – 2008
University of Karachi
PROFESSIONAL QUALIFICATION:
Sheikh Zayed Islamic Centre, University of Karachi 2011 - 2012
Masters in Islamic Banking & Finance
ACHIEVMENT & AWARDS:
Salaam Banking Core Training Certification July 19th, 2008
Consumer & Business Banking Group
NIB Bank Limited
WORKSHOPS & SEMINARS:
Attended the following courses/workshop:
Various seminars & Training sessions conducted by “NIB Management Institute, Standard
Chartered & Other Organizations” from time to time on the captioned subjects.
 Authorization & Detection training conducted by Faysal Bank.
 Customer Services and MCB Products Training from MCB Bank.
 “New Hire & Product Specific Training” conducted by TRG.
 Sales Representative training from “Chartered House”.
 Dream Pack of Standard Chartered Bank new bundle pack program.
 Salaam Segment Cycle of Change from NIB Bank Limited.
COMPUTER LITERACY:
Computer diploma in:
Ms. Office 2003/2007/2010
Internet Browsing
Send & receive e-mails
LANGUAGES:
Urdu, English (Written & Spoken)
Memoni (Spoken)
HOBBIES:
Reading Books, Outing, Playing Snooker, Internet, Watching Knowledgeable programs, Listening songs.
PERSONAL INFORMATION:
Skype : abdullah.mithani
Date of Birth : April 12th, 1987
Marital Status : Single
Religion : Islam
Domicile : Karachi, Sindh
REFERENCES:
Reference will be furnished upon request.