1. Leon Byleveld
High Wycombe, Buckinghamshire, HP13 7PX
(Mobile): (+44) 7721083368; leonbyleveld@hotmail.com
Professional Profile
An experienced business analyst/industrialengineer, focusing on the analysis, development and re-engineering of business
processes,concentrating specifically on productivity. Thorough understanding in strategic and economic management of assets
within a diversity of organisations. Have gained full project life cycle experience and dealt with projects of various sizes from
initial stages to completion.
Key skills
Project/Programme Management
Business process analysis and re-engineering
Time Management
Customer Service
Microsoft Office
Motion Time Measurement Analysis
Health and Safety, First Aid
Level 2 Risk Assessor
NVQ2 Rail Engineering, PTS
IPAF & PASMA
Employment history
Service Technician – (July 2014 – Present)
ABC Hygiene Ltd, High Wycombe, UK
Install, service and maintain the company’s extensive range of washroom products.
Mobile Operator – (October 2012 – May 2014)
React, Burton-on-Trent, UK
Rapid response decontamination to the emergency services, custodial, crime scenes,highways and railways. Forensic
decontamination of victim suite/SARC facilities, SOCO drying rooms, hospitals and high level cleaning.
Approved Used Car Processor – (August 2011 – October 2012)
P&Y Solutions Ltd (BMW Heathrow), London, UK
Coordinating the collection and delivery back of customer’s vehicles booked for service or maintenance.
Inspecting new and used vehicles delivered to the dealership for damage and standards.
Identifying body defect vehicles and arrange for it to be sent to the relevant Body shop for the required work.
Arrange for used car’s to be sent to the Workshop for technical inspection and AUC’s.
Director – (January 2010 – December 2010)
Movingman UK
Manage own removals business.
Track Maintenance Technician – (June 2009 – July 2012)
JMK Accounts,Uxbridge, UK
Performing safety critical work to standard without compromise on London Underground and Network Rail infrastructures
in a high pressure environment where team work and time management is essential.
Protection Master qualified, nominated and trained to operate various specialised equipment.
Special Projects Manager – (December 2007 – May 2009)
Autoclenz Plc, Burton-on-Trent, UK
Autoclenz specialize in out-sourced fleet vehicle logistic solutions for clients mainly movements and preparations.
Reviewing of underperforming operators, identifying trends and methods to reduce high staff churn by stimulating
involvement and motivation ensuring full delivery of all KPI’s and business targets.
Overlooking customer satisfaction and ensure non conformance is rectified as high priority.
Monitor, measure and report on operational issues,opportunities, development plans and achievements within agreed
formats and timescales to the Divisional Director.
Examine and articulate operational requirements and training programmes turning them into high quality functional
specifications to meet and exceed client’s expectations.
Analyse of data to determine the feasibility of new business opportunities.
Reduce stock levels and expenditure on cleaning chemicals through training and effective application of product
dilution rates reducing product waste.
Enhance Health and Safety throughout by implementing of new policies, procedures and standards.
Achieved a 100% safety record through regular man-machine systems checks.
Effectively establishing and monitoring the ratio of resource allocation for direct labour cost reduction and the
maximization of productivity, profitability, flexibility and output to meet and exceed SLA targets and expectations.

2. Developing quality standards by which the service provided to clients can be measured.
Head of Operations – (April 2007 – November 2007)
The Blue Team Ltd, London, UK
The Blue Team specialise in out-sourced fleet vehicle logistic solutions mainly movements and preparations.
Create, deliver, direct and manage a robust, efficient and scalable operation within budget by developing systems,
controls and processes to support the current and future business.
Evaluate and develop operational strategy and performance with the operational managers, managing a spectrum of
clients and a workforce of 400 contractors. Provide the team with support to enable personal development.
Oversee the continuity of accounts receivable to ensure healthy cash flow.
Actively contributing to the development of new company software designed to streamline existing systems and
enhance functionality.
Implement effective measures to ensure customer satisfaction. Ensuring smooth implementation of and maintaining
new business.
Design and implement a Customer Care Programme and related performance based compensation packages together
with identifying, induction and training of line managers.
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Regional Client Service Manager – (July 2005 – March 2007)
The Blue Team Ltd, London, UK
Increase business performance and productivity through effective strategic analysis and resource planning; manage a
workforce of 100 contractors.
Prepare yearly financial budgets and business plans.
Conduct market research including annual rate negotiations with current clients and presentations to potential clients.
Evaluate contractor’s performance within Health and Safety regulations.
Prepare weekly and monthly statistical analysis reports to the Managing Director on contribution, operating costs
against budget and operational deviations from forecasts with solutions regarding re-engineering back to forecasts
and costing.
Property Management within budget, ensuring maximum utilization of housing capacity.
Develop staff members by driving home company mission statements establishing a zero tolerance approach with a
100% quality attitude.
Area Client Service Manager – (January 2003 – June 2005)
The Blue Team Ltd, London, UK
Manage an Account with a multitude of branches and a workforce of 35 contractors.
Prepare weekly and monthly management report analysis on all service/operational deviations, financial contribu tion
from forecasting, contractor hours and manpower roster provision to ensure sufficient and cost effective allocation of
resources.
Annual rate negotiations with the client as well as continuous rate negotiating subject to business pattern changes
during the year.
Analyse and control contractors job manifests and time sheets for productivity, business trends and irregularities.
Continuous improvement of operational policies and procedures to maximise resource deployment ensuring service
requirements for all branches are sustained.
Weekly inspections of all equipment, assets and contractors to ensure they adhere to Health and Safety regulations.
Analyse company insurance and processing of claims.
Fleet Controller – (July 1999 – December 2002)
The Blue Team Ltd, London, UK
Manage a fleet in excess of 500 vehicles including a satellite branch. Co-ordinating transporters, dealing with
corporate customer queries from initial query to final resolution, balancing demand/supply and forecasting. Ensure
operations meet targets and adhere to all SLA’s.
Monitoring stock levels to meet reservations and special customer requirements together with weekly peak time
forecasting.
Self employed – (March 1998 – June 1999)
Pretoria, South Africa
Stock market trading, farming and further study
Co-ordinator of Operations – (December 1993 – February 1998)
Abakor Ltd, Pretoria, RSA
Manage various branches of the company within budget together with product standardisation at all branches.
Manage the implementation of a quality control and assurance program(HACCP) for EU exports.
Trained into Business Consulting by Arthur Andersen including the application and implementation of Business
Process Re-engineering and Global Best Practices.
Carry out time and motion studies to produce a complete data report for the Re-engineering Project.
Design and develop new production plants, machinery and standard job descriptions and specifications.
Develop and implement a Total Preventative Maintenance system.

3. Audit and rectify ineffective stock control systems, develop new marketing strategies.
Continuous development and re-engineering of business processes costs was significantly reduced by using improved
monitoring and identification of KPI’s as measurement tools.
Education
National Diploma: Engineering - Industrial
National Certificate - MTMX Analyst
References
References available on request