1. Leony Dela Torre Barniso
Bldg.1998, Muwailah,Sharjah,UAE
Mobile #: 0508571440
Email Address:Angelafaith_2009@yahoo.com
Personal Information:
Birthday:October19, 1985 Age:29Years Old
Birthplace:BacolodCity Civil Status:Single
Height:5”5’ Weight: 58
Nationality:Filipino Religion:RomanCatholic
Work Experience:
 CustomerService Representative –MIHY
o Dubai International AirportTerminal 3
o Dubai,UAE
o September3,2013 – Present
 To provide awelcome service toourbusinesspassengersatcheckinn,and at othercustomer
service touchpointsandto assistissmoothingthe customer.
 To problemsolve onsite issueswhichimpactonbusinesscustomerexperience atDubai airport.
 AssistBusinesscustomersduringflightirregularities,coordinatingcommunicationwithaffected
passengerstoensure passengerexperience remainspositive.
 To take service recoverymeasureswhenappropriatetoprotectthe customerexperience.
 To act as liasonwith the call centerteamindeliveringall elementsof the businessclass
experience.
 To act as liasonwithFZoutstationnetworkforspecial handlingrequestsandcoordination
duringflightirregularities.
 To provide aflighteditingfunctioninDubai toensure thatany requiredservice requestsare
appliedtoindividual customers.
 To provide customerrecognitiontoourfrequentfliersthroughindividual contactoneach
journeythroughthe airport.
 Informationstaff inDubai International AirportDutyfree level.
 BookingSalesPerson
o Bahamas Meat Shop
o BacolodCity
o March 2012 – March 2013
 BookingSalesPerson
o JarlopDistributorsInc.
o February2010 – June 2011
 BookingSalesPerson
o LopyanDistributorsInc.

2. o August2009 – February2010
 SalesRepresentative/Cashier
o GalleonEnterprisesTelecom
o May 17, 2007 – March 17, 2008
Work Experience:
 To ensure the attainmentof sales target,maximize distributionof all productslines.
 Maximize developmentof trade territorybya continuousandintensive efforttoexpand.
 Ensure company’sfinancial exposureisata minimumbyfollowingstandardpoliciesand
proceduresincreditandcollection.
 Prepare timelyandaccurate reportsondailysalesactivities,trade development andcompetitive
activities.
Educational Background:
 2002 – 2006 University of St.Lasalle BacolodCity
o Bachelorof Science inBusinessManagement
 1998 – 2001 LuisHerviasNational HighSchool BacolodCity
o SecondaryEducation
 1993 – 1998 Doña CorazonLocsinMontelibanoElem.School BacolodCity
o PrimaryEducation
Seminars/Trainings/Experiences:
 OJT – Philippine National Bank
o Preparationof NewAccount
o Typing
o Encoding
o 2005
 Basic StockMarket OrientationandManagementOutlook
o February5, 2005
 Human ManagementSeminar
o March 11, 2005
 Basic SellingSkillsandTechniques
o URC, Manila
o May 10 – 14, 2010
 Service BootCamp
o Dubai International Airport
o Feb18-19, 2015