Customizing Help Desk & User Portal

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Spiceworks

Spiceworks Boot Camp session slides presented by David Scammell, SpicePioneer

Business Technology

Customizing the
Help Desk & User Portal
Presented By:

Agenda
Plugins & Widgets
Customizing the User Portal
Customizing the Help Desk
Dashboards
Tickets Anywhere
Q&A

Live Demo - Plugins
Familiarity with layout

Categories
RE: plugins overview video, docs, etc.
Contest: Win your way to SpiceWorld Austin
Spiceworks Plugin Contest.
plugin

Live Demo User Portal

Using fresh install of Spiceworks
Preferences for User Portal look
Add, remove, edit & rearrange content
Add new pages & new articles
Add widgets

Rollout Tips

Create helpdesk alias for server (CNAME).
For example, http://helpdesk/

Set default landing/home page in their
Internet Browser to be the User Portal

Settings 
Help Desk 
Default landing page

Help Desk Queues

http://community.spiceworks.com/plugin/18

http://community.spiceworks.com/plugin/35

http://community.spiceworks.com/plugin/9

Customizations and Tips

SQL Reports can drive graphs

Custom Dashboards for reporting

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Customizing Help Desk & User Portal

1. Customizing the Help Desk & User Portal Presented By:

2. Agenda Plugins & Widgets Customizing the User Portal Customizing the Help Desk Dashboards Tickets Anywhere Q&A

4. Live Demo - Plugins Familiarity with layout Categories RE: plugins overview video, docs, etc. Contest: Win your way to SpiceWorld Austin Spiceworks Plugin Contest. plugin

5. Customizing the User Portal

8. Live Demo User Portal Using fresh install of Spiceworks Preferences for User Portal look Add, remove, edit & rearrange content Add new pages & new articles Add widgets

9. Rollout Tips Create helpdesk alias for server (CNAME). For example, http://helpdesk/ Set default landing/home page in their Internet Browser to be the User Portal

10. Settings  Help Desk  Default landing page

11.

12.

13.

14. Help Desk

15.

16.

17.

18. Help Desk Queues http://community.spiceworks.com/plugin/18

19. http://community.spiceworks.com/plugin/35

20. http://community.spiceworks.com/plugin/9

21.