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Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts

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Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts

  1. 1. Break Out Session-Overview Basics of Inventory & Monitoring Your Network Greg Kattawar VP Dev & Co-founder, Spiceworks Inc.
  2. 2. Session Overview <ul><li>Integrated Application </li></ul><ul><li>Scanning </li></ul><ul><li>Groups/Categories </li></ul><ul><li>Inventory Summary/Views </li></ul><ul><li>Inventory Details </li></ul>
  3. 3. Integrated Application (What’s Different?) <ul><li>Single pane for everyday use </li></ul><ul><ul><li>Broad DashBoard </li></ul></ul><ul><ul><li>Data/Info 1 click away </li></ul></ul><ul><ul><li>Xtra-Tools & Extensions </li></ul></ul><ul><ul><li>Research, Groups, Q & A </li></ul></ul><ul><ul><li>Trouble-Shooting </li></ul></ul><ul><li>Application Core: (Inventory) </li></ul><ul><ul><li>Monitoring, Reporting </li></ul></ul><ul><ul><li>Help Desk, Trouble-Shooting </li></ul></ul><ul><ul><li>Documentation/Notes </li></ul></ul>How does it work? Spiceworks
  4. 4. How it Works? Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitoring Full Scans Health Check Notes & Documents Up/Down Monitor PING DB
  5. 5. Scanning <ul><li>Initiates many things… </li></ul><ul><ul><li>Monitors evaluated </li></ul></ul><ul><ul><li>DB updated </li></ul></ul><ul><li>Scanning Details </li></ul><ul><ul><li>4 Types (full, partial, health-check, up/down) </li></ul></ul><ul><ul><li>Schedules (1min, 15min, daily/nightly) </li></ul></ul><ul><ul><li>Naming </li></ul></ul><ul><ul><ul><li>NetBios, DNS </li></ul></ul></ul><ul><ul><li>Access & Authentication </li></ul></ul><ul><ul><ul><li>Ping, WMI </li></ul></ul></ul><ul><ul><ul><li>SSH , SNMP </li></ul></ul></ul>Spiceworks
  6. 6. Scanning cont’ <ul><li>Unknowns & Partials & Delays </li></ul><ul><ul><li>Firewall, AV blocking… </li></ul></ul><ul><ul><li>Authentication, WMI, DNS-Conflicts </li></ul></ul><ul><ul><li>Network timeouts </li></ul></ul><ul><ul><li>Pre 3.1 unknowns or dups ( delete and rescan ) </li></ul></ul><ul><li>Settings </li></ul><ul><li>Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events </li></ul><ul><li>Slow Network/Latency: snmp_timeout, timeout (ping) </li></ul><ul><li>Device Hanging Scan: wmi_no_hang_check </li></ul><ul><li>Ghost Devices: sweep_ping </li></ul><ul><li>Tests Pass but still Unknown Device: use_ip_address_for_wmi </li></ul><ul><li>Debugging problems: verbose_scan_logging ->finder_child.log </li></ul>Spiceworks
  7. 7. Groups/Categories <ul><li>Why use Groups? </li></ul><ul><ul><li>Load time of views (100-200 devices) </li></ul></ul><ul><ul><li>Logical groupings (location, custom-attr, AD) </li></ul></ul><ul><li>3 Basic Types </li></ul><ul><ul><li>Default – based on type. (manual, scanned, AD) </li></ul></ul><ul><ul><li>Custom – with rules (smart) </li></ul></ul><ul><ul><li>Custom – without rules (move, copy) </li></ul></ul>Spiceworks
  8. 8. Inventory Summary <ul><li>Views </li></ul><ul><ul><li>Widget / Icon / Browse / Glide </li></ul></ul><ul><ul><li>Environment, Group, Device </li></ul></ul><ul><ul><li>Pivots, Filters </li></ul></ul><ul><li>3 Basic Containers (Groups) </li></ul><ul><ul><li>Default – based on type. (manual, scanned, AD) </li></ul></ul><ul><ul><li>Custom – with rules (smart) </li></ul></ul><ul><ul><li>Custom – without rules (move, copy) </li></ul></ul><ul><li>Unknowns & Partials </li></ul><ul><ul><li>Firewall, AV blocking… </li></ul></ul><ul><ul><li>Authentication, WMI, DNS-Conflicts </li></ul></ul>Spiceworks
  9. 9. Inventory Details <ul><li>Detailed HW/SW Information (Device, Network Device, Software) </li></ul><ul><li>DNS </li></ul><ul><li>Windows Events </li></ul><ul><li>Additional Information </li></ul><ul><ul><li>Notes/Attachments </li></ul></ul><ul><ul><li>Tickets/Change Control </li></ul></ul><ul><li>Troubleshooting </li></ul><ul><ul><li>Compare </li></ul></ul><ul><ul><li>VNC/RDP </li></ul></ul><ul><ul><li>ping/nslookup/traceroute </li></ul></ul><ul><ul><li>WOL </li></ul></ul>Spiceworks
  10. 10. Questions?
  11. 11. Monitoring Session Overview <ul><li>Alert and Monitor Types </li></ul><ul><li>Examples </li></ul><ul><li>Default Configuration </li></ul><ul><li>Q&A </li></ul>
  12. 12. Kinds of Alerts and Monitors <ul><li>How do monitors get evaluated? </li></ul><ul><ul><li>When data changes… </li></ul></ul><ul><ul><ul><li>Full scans </li></ul></ul></ul><ul><ul><ul><li>Up/down status </li></ul></ul></ul><ul><li>Types of monitors w/examples </li></ul><ul><li>Alerts and notifications </li></ul><ul><ul><li>where they show up </li></ul></ul>Spiceworks
  13. 13. Monitoring Example Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing &quot;Any Device&quot;. Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. New for 3.5 - offline for a time period Spiceworks
  14. 14. Monitoring Example Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing &quot;Any Disk&quot;, or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Spiceworks
  15. 15. Monitoring Example Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing &quot;Any Software&quot;. Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Spiceworks
  16. 16. Monitoring Example Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing &quot;Any Service&quot;. Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Spiceworks
  17. 17. Monitoring Example Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing &quot;Any Hotfix&quot;, or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Spiceworks
  18. 18. Monitoring Example Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing &quot;Any Event&quot;. Is triggered: Be alerted when an event is triggered. Spiceworks
  19. 19. Where Alerts Show Up ? <ul><ul><ul><ul><ul><li>4 Key Places… </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>1. On Inventory Summary </li></ul></ul></ul></ul></ul>Spiceworks
  20. 20. Where Alerts Show Up <ul><ul><ul><ul><ul><li>2. email notification </li></ul></ul></ul></ul></ul>Spiceworks
  21. 21. Where Alerts Show Up <ul><ul><ul><ul><ul><li>2. email sample </li></ul></ul></ul></ul></ul>Spiceworks
  22. 22. Where Alerts Show Up ? <ul><ul><ul><ul><ul><li>3. on the device </li></ul></ul></ul></ul></ul>Spiceworks
  23. 23. Where Alerts Show Up ? Some Built-In Monitors Your Monitors Spiceworks
  24. 24. Default Configuration <ul><li>pre-configured monitors </li></ul><ul><li>email configuration </li></ul><ul><ul><li>2 steps </li></ul></ul>
  25. 25. Default Out-of-the-box Monitors (v3.5) Enable Email Notifications For 3.1 Click to Edit For 3.5 Click to Edit Spiceworks
  26. 26. e-mail configuration Spiceworks
  27. 27. Questions?

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