This document outlines an online help desk system for a campus. The system allows registered users like students, faculty, and staff to log service requests for various campus facilities. The requests are sent to assignees to resolve and the different users can check the status of requests and view their home pages tailored to their roles. The system is designed to streamline the workflow for facility service requests using an intranet-based application.

1. ONLINE HELP DESK (OHD) Deepthi Priyadarshini J.Akhila Reddy K.Anjanee Devi K.Vidya Sagar Nagarjuna V.S.

2. INTRODUCTION Overview of Project

3. OVERVIEW OF THE PROJECT This project is aimed at developing an Online Help Desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved.

4. SYSTEM DESIGN UML Diagrams

5. USE CASE DIAGRAM

6. CLASS DIAGRAM

7. SEQUENCE DIAGRAM- END USER

8. SEQUENCE DIAGRAM- ASSIGNEE

9. SEQUENCE DIAGRAM- FACILITY HEAD

10. EXPECTED OUTPUTS Result Screens

11. LOGIN PAGE

12. HOME PAGE- END USER

13. HOME PAGE- ASSIGNEE

14. HOME PAGE- FACILITY HEAD

15. REQUEST STATUS-CREATE NEW REQUEST

16. REQUEST STATUS-CHECK STATUS

17. REQUEST STATUS-REMOVE REQUEST

18. CHANGE PASSWORD

19. CONCLUSION

20. CONCLUSION Online Help Desk is one integrated system that covers different kinds of facilities like class-rooms,labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. This Online Help Desk (OHD) project is the small step to reduce the communication distance between the staffs and the students but it’s a great leap for us.