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Online Help Desk ppt

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Online Help Desk ppt

  1. 1. ONLINE HELP DESK (OHD) Deepthi Priyadarshini J.Akhila Reddy K.Anjanee Devi K.Vidya Sagar Nagarjuna V.S.
  2. 2. INTRODUCTION <ul><li>Overview of Project </li></ul>
  3. 3. OVERVIEW OF THE PROJECT <ul><li>This project is aimed at developing an Online Help Desk (OHD) for the facilities in the campus. </li></ul><ul><li>  </li></ul><ul><li>This is an Intranet based application that can be accessed throughout the campus. </li></ul><ul><li>  </li></ul><ul><li>This system can be used to automate the workflow of service requests for the various facilities in the campus. </li></ul><ul><li>  </li></ul><ul><li>Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. </li></ul><ul><li>  </li></ul><ul><li>These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. </li></ul>
  4. 4. SYSTEM DESIGN <ul><li>UML Diagrams </li></ul>
  5. 5. USE CASE DIAGRAM
  6. 6. CLASS DIAGRAM
  7. 7. SEQUENCE DIAGRAM- END USER
  8. 8. SEQUENCE DIAGRAM- ASSIGNEE
  9. 9. SEQUENCE DIAGRAM- FACILITY HEAD
  10. 10. EXPECTED OUTPUTS <ul><li>Result Screens </li></ul>
  11. 11. LOGIN PAGE
  12. 12. HOME PAGE- END USER
  13. 13. HOME PAGE- ASSIGNEE
  14. 14. HOME PAGE- FACILITY HEAD
  15. 15. REQUEST STATUS-CREATE NEW REQUEST
  16. 16. REQUEST STATUS-CHECK STATUS
  17. 17. REQUEST STATUS-REMOVE REQUEST
  18. 18. CHANGE PASSWORD
  19. 19. CONCLUSION
  20. 20. CONCLUSION <ul><li>Online Help Desk is one integrated system that covers different kinds of facilities like class-rooms,labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. </li></ul><ul><li>This Online Help Desk (OHD) project is the small step to reduce the communication distance between the staffs and the students but it’s a great leap for us. </li></ul>

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