The document provides tips for handling different types of customers. It describes customers who are normally polite but don't ask questions, difficult customers who try to bargain, customers who carefully check sales and stock before placing orders, customers who praise competitors and must be educated about products, very aggressive customers with high egos, and highly professional but calculative customers. The key is to build relationships, ask questions, provide benefits tailored to their needs, boost egos, remain polite and calm, state benefits clearly, and avoid justifying yourself.

3. Normally polite, listen to you, but do not ask
questions
Difficult to handle
Build relationship
Handle by asking open questions about their
interests: business or non-business

4. Will ask about all schemes, supply time, may try to
bargain, will check their sales and stock and then
place order.
Handle by dealing politely with them and providing
all benefits according to their needs.

5. Will check their sales movement and place orders easily if
there is demand in the market.
Will not place orders for products not selling and on which
they do not have scheme.They are conscious about their
profits and investments.
Handle with ease, visit regularly, be polite, inform them
with schemes and then apply little push for orders.

6. Friendly, polite but most of the time will praise your
competetors,compare your products with
competitors.
Handle by building relationship and mutual trust,
educating about your products, benefits and then
pursue for orders.
Know your competitors.

7. Very aggressive,
High ego level, may even refuse to
meet you, shout at you or your service.
 May complain/abuse your company.
 Show their superiority.
 May ask you to come later
 May pick up a fight on a unsettled claim.

8. How to handle ?
 You can not do anything to change their profile, but
you can surely change your approach.
 Be confident but not aggressive
 Don’t argue, but let the customer vent his anger.
 Boost up their ego.
 Keep smiling and support their views
 Ask how you can help
 Show concern, offer benefits.

9. How to handle ?
Don’t take their comments personally.
State benefits clearly.
Ask closed questions frequently and keep control.
 Avoid justifying yourself, your product or idea
 Expect resistance to closing.
 Expect exaggerated objections.

10. How to handle ?
Remember anyone can be managed, only thing is that the
way to manage are different.
Remember that these people have high emotions & ego.
Boost up their ego and touch their emotions.
With careful handling, these can become your best
customers since they often have high potential.

11. Highly professional but very calculative.
Ask for maximum deal or bonus
Will quote what your competitors offer, so they can be good
source of competitors knowledge.
Don’t disclose your bonus in the beginning.