W. Dean Sellers has over 25 years of experience in project management, process improvement, training, and relationship building. He currently works as a Corporate Trainer and Process Analyst for Kroger, where he develops training programs and identifies process improvement opportunities. Prior to Kroger, he held roles such as Alumni Relations Director and Executive Account Counselor. Sellers has a background in construction, real estate, and travel industries, and has extensive experience using tools like process mapping and root cause analysis to reduce cycle times and improve customer satisfaction. He holds certifications in teaching and project management.

1. W. DEAN SELLERS
1028 North State Route 123, Lebanon, OH 45036
Phone : (513) 836-0613
E-mail : sellerswdean@hotmail.com
SKILLS AND QUALITIES PROFILE
Relationship Building and Networking | Project Management | Teaching and Training | Event
Planning | Account Management | Consulting | Positive | Creative | Dependable | Authentic
PROFESSIONAL EXPERIENCE
KROGER CORPORATION Blue Ash, Ohio
Corporate Trainer / Process Analyst 2015 – Present
 Develop and teach lean systems and processes that reduce excess inventory, advance
freshness, and enhance in-stock presence across the enterprise.
 Facilitate root-cause analysis focus groups and problem-solving brainstorming sessions.
 Identify key process improvement opportunities through data collection, validation, and
analytics.
DAYTON CHRISTIAN SCHOOL SYSTEM Miamisburg, Ohio
Alumni Relations Director 2011 – 2015
 Built and managed an alumni network of over 5,000 graduates spanning 40 years.
 Tripled alumni participation and increased graduate giving by 20%.
 Spearheaded the planning and organization of a multi-event 50th Anniversary. The year-
long celebration culminated in a sold-out 3,200 seat concert with Grammy award
winning musician, Michael W. Smith. Responsible for the volunteers, budget, logistics,
promotion, sales, receptions, and security.
 Created a “Hall of Honor” that recognized the significant contributions of those that
advanced and served the institution in extraordinary ways.
 High school theatre director and producer. Taught speech and drama.
SIBCY CLINE RELOCATION SERVICES Cincinnati, Ohio
Executive Account Counselor 2002 – 2011
 Served as full-service, trusted advisor for over 400 top-level, Fortune 500 executives,
overseeing all phases of their corporate relocations, both domestic and international.
 Interacted with realtors, title companies, appraisers, real estate attorneys, property
inspectors, and a large vendor network to coordinate every detail of the executive’s
family move.
 Key contributor for the development, communication, training, and support of a
department-wide software implementation.
ZARING PREMIER HOMES Blue Ash, Ohio
Assistant Director of Process Improvement 1996 – 2002
 Responsible for process improvement, quality assurance, and cycle time reduction for all
six Zaring National divisions.

2. W. Dean Sellers Page Two
 Led a CEO directed “Reengineering Sales” initiative, focusing on the needs of the
customer and incorporating Total Quality Management practices into new processes.
 Identified and resolved process problems, working with division presidents, construction
supervisors, process control managers, and information technology in all six Zaring
markets. Led process mapping and team-based root-cause discovery, initiated
improvements, and monitored success.
 Improved overall customer satisfaction by more than 35% as a Customer Service Process
Manager, through proactive communication and reduced response time.
 Planned, organized, and presented at biannual training conferences for regional process
control teams, executives, and construction supervisors.
 Used reengineering, the theory of constraints, and real-time project planning, to reduce
the average home construction process by over 50% in three years, from 156 to 75 days.
THOMAS COOK TRAVEL Centerville, Ohio
Branch Manager 1992 – 1996
 Managed operations, accounts, human resources, training, sales, and facilities. Served
as executive travel and vacation consultant.
 Served for a total of 12 years in the travel industry, primarily as a vacation consultant.
 Extensive hands-on experience with process improvement tools : Potential Problem
Analysis / Process Mapping / Customer Event Diagrams / Standards of Excellence /
Process Flow Diagrams / Solving Bottlenecks / Advanced Language Processing / Pareto
Diagrams / Cause and Effect Analysis / and Storyboarding.
 Experience with team-building, mentoring, and leading effective adult learning classes.
ACCOMPLISHMENTS AND CERTIFICATIONS
 Designed and built three custom homes. Supervised subcontractor scheduling and
quality phase completion as the construction site manager.
 Ohio Department of Education Permanent Non-Tax Teaching Certificate for Speech and
Drama K-12.
 Member of the Society of Process Control Executives.
 Quality Leadership Process certified facilitator.
 PMP Certification (Project Management Professional) currently being pursued.
EDUCATION AND TRAINING
 Sinclair College. Associate of Arts Communication Degree. Graduated with honors.
 Wheaton College, University of Cincinnati, and Wright State University with a total of
105 semester hours and a combined 3.63 GPA.
 Graduate of Hondros College. Received Ohio Real Estate and Insurance certifications.
 Voice of the Customer training through the Center for Quality Management.
 Project Management training through Franklin Covey.