Customer satisfaction monitor
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Customer Satisfaction Monitor is the first demand-pull CRM providing a direct channel for suppliers and consumers.
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توضیحات وبینار
هر نوع خودکارسازی و اتوماسیون فرایندها با این هدف که مشتریان را با نرخ بیشتر، در زمان کوتاهتر و با هزینه کمتر در مسیر قیف فروش (یا قیف بازاریابی) حرکت دهد و هدایت کند را اتوماسیون بازاریابی یا همان مارکتینگ آتومیشن میگوییم. (متمم)
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مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
توضیحات وبینار
هر نوع خودکارسازی و اتوماسیون فرایندها با این هدف که مشتریان را با نرخ بیشتر، در زمان کوتاهتر و با هزینه کمتر در مسیر قیف فروش (یا قیف بازاریابی) حرکت دهد و هدایت کند را اتوماسیون بازاریابی یا همان مارکتینگ آتومیشن میگوییم. (متمم)
سیستمهای مارکتینگ آتومیشن، با تمرکز بر اطلاعات به دست آمده از رفتار و تعامل کاربران، به تعریفی نسبتا جامع از رفتار، نیازها و انتظارات مشتریان دست پیدا میکنند و بر اساس این شناخت، مدل ارتباطی کسبوکار با مشتری را تعریف میکنند. در واقع میتوان گفت سگمنت بندی و گروه بندی مخاطبان با توجه به ویژگی های مشترک آنها است که منجر به تعامل موثرتر بین کسبوکار و کاربران میشود.
با کمک سیستمهای مارکتینگ آتومیشن، فرایندها و تسکهای تکراری که همیشه به صورت دستی انجام شدهاند با استفاده از ابزارهای بازاریابی دیجیتال انجام میشوند. همچنین دادههایی که تاکنون هیچ گونه تحلیلی برروی آنها صورت نگرفته، تحلیل شده و رفتار مشتری بر اساس آنها تحلیل میشود.
اتوماسیون بازاریابی در برنامهریزی، اجرا و آنالیز کمپینها نیز به ما کمک میکند. با استفاده از یک سیستم مارکتینگ اتومیشن کارآمد، به سادگی میتوان سرنخ (Lead) های احتمالی را به مشتریان کسبوکار تبدیل کرد.
اما اینها تنها فواید مارکتینگ آتومیشن نیستند. اتوماسیون بازاریابی میتواند به فرایندهای زیر هم کمک کند:
همسو شدن بیشتر فروش، بازاریابی و تبلیغات
کاهش هزینههای صرف شده برای کسانی که مشتری ما نخواهند شد
افزایش سرعت پاسخ به مشتریان در مراحل مختلف قیف فروش
بهبود کیفیت دادههایی که از مشتریان داریم
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کاهش زمان مورد نیاز برای انجام کارهای تکراری و فرصت تحلیل استراتژیک
کاهش هزینههای عملیاتی سازمان
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در این وبینار قرار است چه چیزهایی بیاموزیم؟
در این وبینار، مرتضی چرخزرین، عضو تیم دیتاآرت، قرار است راجع به موضوعات زیر صحبت کند:
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مفاهیم کلیدی در اتوماسیون بازاریابی
در طول وبینار، مرتضی، داشبوردهای وب اینگیج و اینسایدر را نیز برای مخاطبان نمایش میدهد تا گفتگوی کاربردیتری شکل بگیرد.
بد نیست اگر قصد شرکت در این وبینار را دارید، حداقلی از اطلاعات را راجع به مارکتینگ را داشته باشید.
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