Customer Relation

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Tips on customer relation. How to treat your customers and the ways to convert their needs into want. Power Point Presentation By Moncy Varghese (HRD Trainer, TOP Academy, Kochi)

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  • Please mail me this presentation i need it very urgently mail id mohitkhanna958@gmail.com
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  • Dear Moncy, few words, but with big effect. I liked the presentation. Slide 11 is quite nice. I wonder what software you used to make the graph in the slide. May I suggest to you my presentation on 'Applied Emotional laddering'. I think it is of relevance to you
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Customer Relation

  1. 1. “CUSTOMER RELATION”
  2. 2. Who is CUSTOMER?Those who need your product, service or both
  3. 3. Why do they purchase?• Need• Want• Desire• Have Money
  4. 4. Why do they come to you? • Location • Time • Advertisements • Product Availability • Price • Company Image
  5. 5. Do they WANT to come again and again to you?Are you satisfying their NEED or WANT?
  6. 6. SELLING/MARKETING?• Need Satisfaction• Want Satisfaction
  7. 7. CUSTOMER RELATION • Convert your customers NEED into WANT • Market yourself • Build TRUST
  8. 8. How to market yourself?• Non Verbal• Vocal• Verbal
  9. 9. Your Action SpeaksLouder than Words
  10. 10. Non Verbal• Posture• Gesture• Smile• Eye Contact• Dress Code
  11. 11. Posture
  12. 12. Longest word S……….mileSellMoreIncurringLessExpenditure
  13. 13. Eye Contact
  14. 14. Dress Code
  15. 15. Verbal• Be a patient listener• Keep It Short & Simple• Use corporate language• Watch your words• Understand the need• Use tone variations
  16. 16. End of Session-1 of Customer RelationThank You dear friends Moncy Varghese, TOP Academy,Kochi, Kerala (+91 9446066314) moncyvarghesek@gmail.com

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