Customer Relation

1. “CUSTOMER RELATION”

2. Who is CUSTOMER? Those who need your product, service or both

3. Why do they purchase? • Need • Want • Desire • Have Money

4. Why do they come to you? • Location • Time • Advertisements • Product Availability • Price • Company Image

5. Do they WANT to come again and again to you? Are you satisfying their NEED or WANT?

6. SELLING/MARKETING? • Need Satisfaction • Want Satisfaction

7. CUSTOMER RELATION • Convert your customers NEED into WANT • Market yourself • Build TRUST

8. How to market yourself? • Non Verbal • Vocal • Verbal

9. Your Action Speaks Louder than Words

10. Non Verbal • Posture • Gesture • Smile • Eye Contact • Dress Code

11. Posture

12. Longest word S……….mile Sell More Incurring Less Expenditure

13. Eye Contact

14. Dress Code

15. Verbal • Be a patient listener • Keep It Short & Simple • Use corporate language • Watch your words • Understand the need • Use tone variations

16. End of Session-1 of Customer Relation Thank You dear friends Moncy Varghese, TOP Academy, Kochi, Kerala (+91 9446066314) moncyvarghesek@gmail.com

Recommended