1. CURRICULUM VITAE
R.BALAJI
PLOT NO 4, 2ND FLOOR, BHARATHI CROSS ST, NEW PERUNGLATHUR
CHENNAI-600063
Mobile : +91 9962803140
Email: Bala789@ymail.com
CAREER OBJECTIVE
Seeking a challenging environment that encourages continuous learning and creativity, which will help
me to explore myself fully and realize my potential. To pursue a career in an organization which will provide a
challenging environment, scope for creativity and innovative thinking, promote learning and acquiring new skills
simultaneously giving a shape to my career.
WORK EXPERIENCE
Company : PERSHING INDIA OPERATIONAL SRVS (BNY MELLON COMPANY)
Period of work : SEPT 01 2014 – TILL DATE
Role : SENIOR PROCESS ASSOCIATE (SEMI VOICE PROCESS)
CLIENT : BANK OF NEW YORK MELLON (PERHING INDIA)
BNY BANK is one of the world’s best banking organization;. We are working for custody team, Need To
verify the stock certificates via phone call from the Transfer agent, & then we do process Direct registration
system.
ROLES AND RESPONSIBILITY
• A Member of pilot Custody Process communicating through phone /E-mail with transfer agents to check
for validity / authenticity / negotiability of stock, bond and other asset certificates
• SOP’s & Process Map created for all the process in Custody
• Performing the role of Senior Associate with the team of 05 members
• Being as an Effective Trainer in the Custody team
• Handling Team meeting and Error discussions with the Team associates on a daily basis.
• Configuring SIC Sheet on a daily basis
• Allocating calls to everyone on a daily basis
• Need to verify Physical stock certificate of the client via phone call to the Transfer agent

2. • Getting status of certificates sent to them for processing corporate actions, Re-Organizations. Reporting
status on excel and communication through e-mail within the BNY Mellon group.
• Mandatory Re-org (Corporate Action) liaising with the transfer agents to check if the certificate has been
exchanged, Post Exchange after reverse split, stock split, legend etc.
• Trained in processing Direct Registration System & Account transfers
• Direct Registration System (DRS) this enables investors to hold their assets on the books and records of
their transfer agent in electronic book-entry form.
• Re-Indexing to make sure the various imaged documents are put into correct Customer accounts after
verifying certificate and other details on PCAS and Netx 360.
• Researching and updating correct Transfer agent information for different issuers of certificates (across all
asset classes) using Internet access.
• Completed Yellow belt certification recently
• Handling both incoming & outgoing calls to verify stock certificate
• Received Appreciation from the Client regarding Process Improvement ideas
• Received Appreciation from the client for completing the work in advance
AWARDS / ACHIEVEMENTS
• Awarded For best performer in the quarter Q3 & Q4(July-Sep)-(Oct-Dec)
• Received Spot light Award for the best Performance
• Various Appreciation from Clients & customers on completion of work with Perfection & Punctually
• Special Appreciation from Managers in regards to the client Interaction & process Improvement ideas
• SOP’s created for all the processes in Custody & it was specially appreciated by clients
WORK EXPERIENCE
Company : TATA CONSULTANCY SERVICE
Period of work : Dec 2010 – JULY 31 2014 (3.8 years)
Role : BUSINESS PROCESS ASSOCIATE (SME)
CLIENT : CITI MUTUAL FUNDS (CANADA)

3. CITI bank is one of the world’s best banking organization; we are taking care of one of the Mutual fund
Clients in CITI. We concentrate on TA operations, Investments, EP processing and Quality check for the financial
trades within the client company
TRANSITION EXPERIENCE
Process : EMPIRE LIFE INSURANCE COMPANY
CLIENT : CITI, CANADA
Location : CANADA
EMPIRE LIFE INSURANCE COMPANY, one of the leading insurance companies in Canada
• Transfer Agency operations of the company transitioned from CITI, CANADA to TCS CHENNAI.
• Attended 6 week training session in CANADA
• Process had been successfully migrated to TCS Chennai and had cross trained 15 member’s team on the
operation procedures and techniques.
• Transition was done to 15 member team in TCS Chennai, from June 2013. Process is now live and had
been successful in delivering the results with 99% quality
ROLES AND RESPONSIBILITY
• Performing the role of SME to handle the team of 20 members
• Trained in all Financial & Non-financial transactions
• Handling Team meeting and Error discussions with the Team associates on a daily basis.
• Validating daily /qc fails and adjustment report on daily weekly basis
• Preparing error trend analysis on a weekly basis
• Preparing Process map for new Transition business EMPIRE LIFE INSURANCE COMPANY
AWARDS / ACHIEVEMENTS
• Had been promoted as SME to solve the queries raised by the associates in processing and quality check
• Received 4 times R & R awards for the best accuracy in Processing
• TCS GEMS – CHAMPIONS LEAGUE AWARD (March, 2012) – For Delivering best result in client SLA
during high volumes
• Successful transition of New business (ECF) to Chennai

4. EDUCATIONAL QUALIFICATION
QUALIFICATION DEGREE YEAR OF
PASSING
INSTITUTION/
SCHOOL
CGPA(10) /
PERCENTAGE
CLASS
OBTAINED
B.Sc., INFORMATION
SYSTEM
MANAGEMENT
JUNE (2010) A.M JAIN
COLLEGE
MADRAS
UNIVERSITY
72% 1ST
CLASS
LANGUAGES KNOWN
• Tamil
• English
• German A1 level
DECLARATION
I hereby declare that all the information mentioned above is true as per best of my knowledge.
PLACE: CHENNAI yours sincerely
DATE (R.BALAJI)