The document is a curriculum vitae for Andy Law. It details his work experience in the transportation and hospitality industries in Australia and Macau over the past 20 years, including positions as a limousine owner/operator, tour leader, chauffeur, and various casino roles. It also lists his education, languages, and references.

1. CURRICULUM VITAE
Name: Yew Mun, Andy Law
Address: Unit 2/30 Eric Street
Como
6152 W.A. Perth.
Email: andy.law@iinet.net.au
Mobile: +61431 482 686
Date of birth: 20th
of December 1969
Gender: Male
Objective: To work in a respectable organization with considerable
advancement opportunities.
WORK EXPERIENCE
Current
Company: Lawyal Limousines, Perth, WA.
Position: Owner/Operator
Job Scope:
• Ability to maintain client privacy and safety
• Ability to deal calmly with unforeseen circumstances or delays
• Outstanding time management skills
• Excellent customer service and hospitality skills
• Ability to document actions and maintain records
• Ability to plan routes and requirements by analyzing schedules
according to clients’ requests
December 2013 – Current
Company: Valentino Holidays, Perth, WA.
Position: Captain/Tour Leader
Job Scope:

2. • Ability to maintain client privacy and safety
• Ability to deal calmly with unforeseen circumstances or delays
• Outstanding time management skills
• Excellent customer service and hospitality skills
• Ability to document actions and maintain records
• Ability to plan routes and requirements by analyzing schedules
according to clients’ requests
August 2012 – November 2013
Company: Hughes Limousines, Perth, WA.
Position: Chauffeur
Job Scope:
• Ability to maintain client privacy and safety
• Ability to deal calmly with unforeseen circumstances or delays
• Outstanding time management skills
• Excellent customer service and hospitality skills
• Ability to document actions and maintenance records
• Ability to plan routes and requirements by analyzing schedules
according to clients’ requests
March 2010 – July 2012
Company: Burswood Entertainment Complex, Perth, WA.
Position: International Operations – Pearl Room Executive Host
Job Scope:
• Providing high level of services to patrons around the complex,
specializing in the Pearl Room.
• Establishing strong customer relations within the Pearl Room.
• Handling customer complaints and enquiries professionally
• Undertaking Pearl Room reception duties.
• Where appropriate, participating in projects and work effectively
within immediate and cross-functional teams.
• Contributing to effective business planning and business development
practices as required.

3. • Making internal or external arrangements on behalf of guests
including the booking of activities, transportation, entertainment,
accommodation and restaurants.
• Ensuring all international and interstate customers first class customer
service.
• Possessing exceptional communication and interpersonal skills and
abilities
• Ability to work in a team and individually without supervision
• Building and maintaining good inter-departmental relationship
• Ability to lead as well as take instructions where necessary
April 2008 – March 2010
Company: Action Couriers, Perth, WA.
Position: Independent Contractor
Jobscope:
• Exercising good teamwork ensuring that communication between
management and dispatch team is concise, in order for products to be
picked up and delivered on time to customers
• Acknowledging customers’ whereabouts and communicating with
them on a personal level to ensure the most efficient and effective way
for deliveries
June 2007 – December 2007
Company: Melco PBL Gaming (Crown Casino Macau), Macau.
Position: Pit Manager
Jobscope:
• GUEST SERVICE and CUSTOMER RELATIONS – Deliver high
level of services on the gaming floor by being highly visible and by
understanding preferences and histories of VIP patrons to ensure that
the customers’ experiences are consistent and demands are met
• MANAGEMENT PROCEDURES – Ensuring all levels of staff
understand and conduct proper procedures according to Crown Casino
standards

4. • TIME MANAGEMENT & SCHEDULING – Allocating staff to
appropriate shifts to ensure smooth and efficient operations on all
gaming floors and VIP rooms
June 2006 – April 2007
Company: Galaxy StarWorld Casino, Macau.
Position: Pit Manager
Jobscope:
• RESOLUTIONS of DISPUTES – Ensuring that any disputes are
settled in a professional way to achieve positive outcomes for all
parties involved.
• MANAGEMENT RESOURCES – Ensuring that the gaming mix
meets customers’ demands as required, whilst appropriately allocating
skilled staff to meet these requirements.
• GAME SECURITY – Ensuring that general operations conform to the
relevant rules and regulations of respective games and assisting in
managing employee compliance with all StarWorld policies and
procedures.
Oct 1999 – May 2006
Company: Burswood Entertainment Complex
Position: Dealer High-duties
Jobscope:
• Responding to the needs of all patrons and guests.
• Ensuring company policies and procedures are adhered to.
• Maintaining the highest standards of customer services.
• Obtained experience in International VIP and Private Rooms for
Premium and Junket action.
• Overseeing Blackjack, Pontoon, Mini Baccarat, Junket Baccarat,
American Roulette, Pai-Gow Dominoes and minor games.
PERSONAL SKILLS
• Adapt easily to new environments and situations

5. • Quick learner and enjoy challenges
• Hard working, honest, patient, and willing to learn as well as teach
• Ability to work well in teams and independently
LANGUAGES
Spoken: English, Mandarin, Cantonese and Hokkien.
Written: English & Chinese.
EDUCATIONAL BACKGROUND
Secondary Education: 1984 – 1986
Northam Senior High School – Completed Year 12
REFERENCE
James Phua
Pearl Room Service Manager
Crown Perth Hotels & Casino
Phone:
Email:
Danny Lai
Electronic Gaming Shift Manager
StarWorld Casino
Phone: +853 6632 1911
Email:
Tracy Lee
Gaming Operation Manager
Crown Macau Casino
Phone:
Email:

6. • Quick learner and enjoy challenges
• Hard working, honest, patient, and willing to learn as well as teach
• Ability to work well in teams and independently
LANGUAGES
Spoken: English, Mandarin, Cantonese and Hokkien.
Written: English & Chinese.
EDUCATIONAL BACKGROUND
Secondary Education: 1984 – 1986
Northam Senior High School – Completed Year 12
REFERENCE
James Phua
Pearl Room Service Manager
Crown Perth Hotels & Casino
Phone:
Email:
Danny Lai
Electronic Gaming Shift Manager
StarWorld Casino
Phone: +853 6632 1911
Email:
Tracy Lee
Gaming Operation Manager
Crown Macau Casino
Phone:
Email: