Jefferson M. Gutierrez is applying for any position related to his experience and skills. He has over 10 years of work experience in customer service, data entry, and sales roles. His objective is to continuously learn and enhance his skills to contribute to a company's mission and vision. He is proficient in MS Office applications and has strong communication, customer service, and multitasking skills. His previous work includes roles at Sykes K-Point, Infrastructure Leasing & Financial Services, EDSA Shangri-La Hotel and Resort, and SM Department Store.

1. JEFFERSON M GUTIERREZ
Al Murooj Building Plaza, Bur Dubai, UAE Dubai
Mobile No: +971 52 296 6779
Email: gutierrez.jefferson16@yahoo.com
POSITION APPLIED:
Any position that is related to my experience and skills.
OBJECTIVES
To be a part and be a good member of a progressive and highly dynamic company and undergo a
continuous learning process, that will elevate my knowledge and skills as an individual pursuing a
developmental career in contributions to the company’s mission and vision and to enhance my interpersonal
skill.
QUALIFICATION SKILLS
• Encoding
• Typing skills 60-70wpm (home key)
• Relate well to people from a variety of cultures and socio-economic conditions
• Proficient with MS Word, MS PowerPoint and MS Excel.
• Effective verbal and written communication skills
• Well-developed customer care skills
• Can easily adapt to the system of work place.
• Hard working, detail oriented, able to multitask
• Able to multitask in a busy environment
WORK EXPERIENCE
SYKES K-POINT GILMORE STATION ( March 2011- May 2014)
Customer service agent/Data Entry
• Encodes Cash-in and Cash-out Checks
• Verifies the Account number, Serial code, Bank number and Amount of checks
• Encodes the Account number, Serial code, Bank number and Amount of checks
• Balancing the amount of credit and debit checks

2. • Balance the Out of Balance in every transaction
• Professionally handling incoming requests from customers and ensure that issues are resolved
both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing,
placing print orders, system troubleshooting
INFRASTRUCTURE LEASING & FINANCIAL SERVICES (December 2010 – February 2011)
(Formerly VAKRANGEE E-SOLUTION INC. / INNOWIN INFO SOLUTION)
Data Entry
• Land Titling Project
• Reading blurred image then encode to make a clear one
• Data encoder
• Ensures the efficient and accurate input of data used by many other functions
• Operate keyboard-controlled data entry equipment
• Carries out any lawful and reasonable instruction as instructed by reporting line
• Ensures that con confidentiality of data collected and stored are maintained
• Assures protection of the systems and data by performing at least one system back up per day
• Prepare, compile and sort documents for data entry
• Verify data and correct where necessary
• Obtain further information for incomplete documents
• Enter data from source documents into prescribe computer database, files and forms
• Check completed works for accuracy
EDSA SHANGRI-LA HOTEL AND RESORT (May 2007- October 2009)
Waiter
• Greet and welcome the guest
• Introduce yourself to them and escort them to their respective tables
• Explain how various menu items are prepared , describing ingredients and cooking methods
• Inform guest of daily specials or offer
• Prepare checks that itemize and total meal costs and sales taxes
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Serve food and/or beverages to tables; prepare specialty dishes at tables as required
• Maintain cleanliness and excellent grooming all the time
• Thank you the guest when they are about to leave
SM DEPARTMENT STORE (June 2005 – March 2007)
Salesman
• Welcome customer in store
• Attend customers and assist them for their needs
• Directs customers by escorting them to racks and counters
• Advises customers by providing information on products
• Helps customer make selections by building customer confidence
• Offer a friendly greeting, smile with the customers

3. • Ask open-ended questions about customers to order to determine their needs and level of
expertise
• Acknowledge about the products and services offered by your store
• Resolve customers complaints or involves the appropriate manager to ensure customers
satisfaction
• Escort customers with special orders and installed sales
• Cooperate with other Associates when ask to help
PERSONAL INFORMATION
DATE OF BIRTH: June 16, 1985
PLACE OF BIRTH: Quezon City
CIVIL STATUS: Single
AGE: 29
HEIGHT: 5’8”
WEIGHT: 156 lbs.
RELIGION: Catholic
EDUCATION BACKGROUND
COLLEGE TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
938 Aurora Blvd., Quezon City
Bachelor of Science in Civil Engineering
Undergraduate (3rd
year) November 2003-March 2004
REFERENCES
Dr. Mark Anthony Rivera, MD, USMD, RN, USRN +639 274726092
Doctor in Philippine General Hospital and a Professor
Mr. Renato Tabara +639 21 967 8292
Civil Engineer
INFRASTRUCTURE LEASING & FINANCIAL SERVICES
Jocelyn Serrano +639 16 443 1015
Team Leader
SYKES K-POINT GILMORE STATION
I hereby certify that the information above is true and correct to the best of my knowledge and
belief.
______________________________
JEFFERSON M. GUTIERREZ