Sharon Felix has over 15 years of experience in various roles such as Management of Change Engineer, Learning Delivery Administrator, Human Resources Professional, and Accounting Assistant. She is seeking a role in project management, operations, or human resources. She has a diploma in Computer Science and a certificate in Human Resource Management. She is proficient in English, Bahasa Malaysia, and Tamil.

1. Copyright @ 2016 JobStreet.com
Sharon Felix
Management of Change (MOC) Engineer (1 year 8 months) Hewlett-Packard
Multimedia Sdn Bhd
(+60) 0173045404 | shaneasharon@gmail.com | Taman Dato Senu, Kuala Lumpur
Experience
15 years of total experience
Mar 2015 - Oct 2016 Management of Change (MOC) Engineer
(1 year 8 months) Mindteck Malaysia Sdn. Bhd. (working for Hewlett-Packard | Kuala
Lumpur, Malaysia – Contract Position )
Industry Computer / Information Technology (Software)
Specialization Engineering - Others
Role Others
Position Level Senior Executive
Monthly Salary MYR 5,250
Job Description :-
Ensure development of set of documentation to ensure smooth transition between as
is and to be processes
- User Guides; User Manuals; Workarounds; Frequently Asked Questions (FAQ); Business
Rule; Standard Operations Procedures; Training Materials; Country,Data entry Quality
Standards.
- Conduct tutorials
- Run regular knowledge transfer sessions on key topics
- To update the project team on communications, documentation and training materials
- Collaborate with SMEs in developing global TO-BE processes, including high-level
interfaces with upstream and downstream systems gap analysis by comparing with current
model or AS-IS process business continuity plans (BCP), standard operating procedures
(SOP), etc
- Assist in communicating and validating these global processes, impact analysis with the
regions within agreed TAT and quality standards.
- Disseminate understanding of the TO-BE processes to the testing and transition team to
enable development of use cases and MOC deliverable. Articulate material to the
receiving user community; Sales, Operations, Support etc… and manage the recording of
the material up to each specific delivery environment (e.g. Support Point) - Act as "bridge"
between operations and deployment team; understand operations focuses and issues,
then provide leadership to Test and MOC team during deployment phase
- Develop strong network with regions, operations, etc to fully understand detailed
processes and background. Proactively approach relevant team to increase knowledg -
Ability to articulate end-to-end business process flow and be on-par with SMEs and
domains team mates
- Continuously review deliverable to ensure relevance usage and understand users - Integrate
operational experience and feedback (from Partner support line) in documentation design
Other Roles taken up within the team :- .
1.Test Engineer
- Understand the requirement of the Business and the changes needed to be carried out
- Engaging in Meetings with IT and also Business
- Using Agile Manager to prepare SCL
- Authoring Test Script

2. Copyright @ 2016 JobStreet.com
- Create Test cases in ALM
- Execute Test Cases and updating ALM
- Manage CR till Closure
2. Integration Lead
Project Name : AURORA
- To work as a bridge between HP Downstream Biz /IT and Accenture Team - To Coordinate
the Entire UAT for the downstream Biz and IT Team.
- Understand the Software that is used by the Biz and prepare Knowledge Transfer
document for the changes that impacted the software.
- Help BIZ/IT to prepare test cases
- Upload Test cases n ALM
- Prepare testing requirement data - Monitor the Progress of the UAT
- Coordinate the Defect Management Using ALM
- Hosting Calls with Biz and IT team
Award Receive :-
1. Receive Award of Achievement for MOST AUTONOMOUS EMPLOYEE
Reason Of Leaving :-
This is a contract position and there is no any new contract in place for me to continue service
for HP
Jan 2011 - Jun 2014
(3 years 6 months)
Human Resources Processional (Team Leader)
IBM MALAYSIA Sdn Bhd | Selangor, Malaysia
Industry Computer / Information Technology (Hardware)
Specialization Human Resources
Role Others
Position Level Senior Executive
Monthly Salary MYR 4,365
1.Role as a Team Leader .
- Manage 16 direct report of Learning Delivery Administrator (LDA)
- Support the various Learning Delivery Administration (LDA) functions globally
- Assist Administrator when there is issue in their work
- Ensure Timely & Accurate class completions by meeting Service Level Requirements -
Maintain Team Error Rate of <=2% to drive Operation Excellence - Lead the Quality Check
team to ensure the team meets the target.
- Support the continued improvement of KL Hub delivery by actively participating in process
creation,
- review ,improvement & testing efforts
- Update Desk Procedure when there is Process Update.
- Update Management on the current status of the Team
- Prepare Head count report
- Preparing monthly / Quarterly/ Year end Volume report for the Department.
- Preparing Billing monthly / Quarterly/ Year end Report to achieve a good closing
- Preparing Quarterly Billing Projection Report for closing
- Ensuring that we meet closing every month
- Finding solutions to Problems that the team and client experience. - Standardizing and
simplifying processes.
- Preparing Work Volume and SLA Reports
- Sourcing for suitable Candidates. (Review Resume, Conduct Interview & Choose the
Suitable Candidate)
2.Performance Management

3. Copyright @ 2016 JobStreet.com
- Preparing LDA Evaluation
- Conduct Quarterly 1 to 1 with the Employee
- Monitor LDA skills gap and provide guidance when ever required to ensure we achieve
accuracy & timeliness of delivering the task.
- Enhancing LDA, to support higher volume of work &/or the delivery of higher- tiered
process
3.HR Other updates
- Update Employee Record
- Monitor Team Attendance. Maintaining Leave
- Approving employees Leave / Time Sheet - Grant access for New Hires - Conduct Training
for New Hires.
- Preparing Warning letter.
4. Manage Versatilist Program Globally (Internal Recruitment)
This is a program that we have for the Internal Employee to work in other department for short
term .
5.Technical Task Handle:-
- Handling Technical Issue faces by the staff within the hub globally - Ensure correct solutions
are provided and Issue is all resolved.
6. Project Involve
a) Standardization of PA task.
- To look into a list of PA task across all region and work on Globalization and
Standardization across all region.
- Propose to stakeholders and Program Owners on the new Process and the effectiveness
of the process
b) Automation Projects for Core Process & PA Task
- Work with the IT Team In India to develop a Tool that will reduce 75% of manual work
done by the employee's.
- Prepare the Process Documentation, Process Flow and Process Requirement Document.
- Work closely with the team till completion of the tool
- Preparing Test Script and Conduct Testing
- Prepare error log file and highlight the bugs in the system.
- Prepare Process Documentation
- Train end users on the new system and updates.
- Demonstrate the system to stakeholders.
c) Developed a Mini Library Project KL Krash Pad. (Social Event)
Achievement
1) Certificate of Appreciation for being a President for RCC Club
2) Certificate of Excellence for maintaining QC Result below 2% and Managing S@IBM .
3) Certificate from IBM and JKM for participating in IBM 50’S Charity Event. 4) Certificate of
Excellence Performance in 2012 Quarter 3.
5) Certificate For Being a Project Lead in KL Krash Pad (2012) Mini library Project.
Mar 2009 - Jan 2011
(1 year 11 months)
Leaning Delivery Administrator
Manpower Staffing Sdn. Bhd. | Selangor, Malaysia worked with IBM Malaysia
Industry Computer / Information Technology (Hardware)
Specialization Human Resources
Role Others
Position Level Junior Executive
Monthly Salary MYR 3,000

4. Copyright @ 2016 JobStreet.com
Job Description :-
It is a centralized team responsible for providing learning delivery support subject matter
experts within the Learning Integrated Support Team. This group is charged with the efficient,
cost-effective and timely delivery support of learning programs in all geographies, regions and
countries in which IBM conducts business operations.
1. Core Responsibilities :-
- Ensure that the learners whom attended the classes has been given the correct credit and
the department has been charge accordingly.
- Update Information of the learners records.
- Monitor daily assignment of work given to the team
- To update the master tracking file of work assignments - To monitor and work closely upon
billing calendars.
- To check and clear all backlog
2. Your IBM Special handling Team (On boarding) :-
- To ensure that the new hire data is captured and that they get invited to the first upcoming
On boarding session in their country.
- Ensure the right training to be delivered to the right person at the appropriate time. -
Support various countries across IBM and in May,2010, I was given the role to be the
Focal Point Person to support this process.
3. QC Lead
As part of the business controls requirements, I played the role of a quality control leads
generating weekly reports and conducting trainings session, coaching and feedback for
nonperformers on a monthly basis.
4. Program Administrator Role for various different programs.
5. Manage Versatilist Program Globally (Internal Recruitment)
This is a program that we have for the Internal Employee to work in other department for short
term . Task handle :-
- Maintain the versatalist database
- Advertise the Opportunity to the selected employee group and Source for suitable candidate
to suit the Opportunity.
- Arrange Interview session with the hiring manager
- Prepare relevant document when an employee has been selected.
- Prepare work arrangement
- Reply on all Employee and Manager Q&A.
6.Fun Club :-
2009 – I was the Secretary
2010 – I was the President of the Club.
Experience Gained :-
Along my journey in IBM Malaysia, I learnt a lot of things. Firstly, its time management on how
to complete my task within the working hours I have. I also gained and improved my
multitasking skills. I learnt emailing techniques betters as we have to use this tool very much in
order to communicate with our colleague and clients across other countries.
I also learnt how to organize fun activities for the Employees in IBM and also learn more on
People management.
Achievement :-
- As QC Lead for my team, I received a certificate for Commitment to Excellence in QC Team
2009.

5. Copyright @ 2016 JobStreet.com
Jun 2007 - Feb 2009
(1 year 9 months)
Administrator
BKYG Corporate Services Sdn. Bhd. | Kuala Lumpur,
Malaysia
Industry Law / Legal
Specialization Law/Legal Services
Role Company Secretary
Position Level Junior Executive
Monthly Salary MYR 2,200
1) Handling Company Secretary matters
:- - Incorporation of Company
- Preparing Resolutions
- Transfer of Shares
- Filling Documents (SSM)
- Preparing Minutes of Meetings
- Preparing M&A
- Preparing forms for client when needs arises.
2) Registering and Holding domain name on trust for
foreign clients.
3) Handling Motor Insurance.
4) Handling various office administration.
5) Preparing Invoices and Payment vouchers.
6) Handling office Petty Cash Flow & Office Accounts
7) Preparing Loan Documents for Clients (Personal /
Business) 8) Preparing Tenancy Agreement 9) Updating
Directors Diary.
10) Apartment Management:-
- Preparing Monthly Maintenance Bill
- Preparing Monthly Water Bill
- Follow up payments receive
- Preparing Office Expenses Accounts.
Jun 2006 - May 2007
(1 year)
Account Asst
Sunway Shared Service
Industry Accounting / Audit / Tax Services
Specialization Finance - Audit/Taxation
Position Level Junior Executive

6. Copyright @ 2016 JobStreet.com
- Handling Accounts Payable for 15 Companies under
Sunway
Holding
- Preparing Accounts Code For Invoices
- Capturing Invoices into the System
- Preparing Supplier Recon
- Preparing TT
- Monitoring the TT Flow
- Preparing COS
- Monitoring cash Flow
- Assisting Auditors when Audit
- Filling Documents
- Clearing the Debtor Aging
- Clearing Bank Recon Issue - Clearing Inter-co Issues.
Experience Gain.
- I have learn more on accounting terms and flows.
Apr 2003 - May 2006
(3 years 2 months)
Lecturer Cum Operation Executive
Yakin Kerjaya Sdn. Bhd. | Penang, Malaysia
Industry Education
Specialization Education
Role Lecturer
Position Level Senior Executive
Monthly Salary MYR 1,700
1. Lecturing
- Conducting classes for Information System Subject under MLVK
Program.
- Conducting Microsoft Office classed for Cooperate Clients.
- Preparing Lectures Notes
- Preparing Exam Paper
- Conducting Presentation
- Preparing New Courses Application for MLVK
- Oversee and coordinating the entire process of various internal and
external examination - Compile student drop out reports
- Coordinating meetings
- Student Counseling
- Facilitate students feedback
- Conducting training for newly employed lecturers
2. Administration
- Handling various admin operation
- Marketing
- Arranging Bank Loans for students
- Arranging Government loan for Students
- Keep track of student payment scheme
- Preparing time table
- Handling inquiries
- Training newly employed marketing and admin staff.
Experience Gain
I have learn to work on minimum supervision and also learn how to work
under pressure to meet deadlines.
Jan 2001 - Feb 2002
(1 year 2 months)
System Support Executive
Steve Software | Penang, Malaysia

7. Copyright @ 2016 JobStreet.com
Industry Computer / Information Technology (Hardware)
Specialization IT/Computer - Network/System/Database Admin
Role IT Executive/MIS
Position Level Junior Executive
Responsibilities
1) Supporting Att Trac 21 Accounting System
2) Setting up LAN network
3) Backing up data's for customers
4) Setting up computer system
5) Preparing report designed
6) Preparing crystal report
7) Training customers on how to use the software
EXPERIENCES GAINED:
1) Learn how to use Crystal Report
2) Learn how to setup LAN Network
3) Experience in sales
4) Experienced in training corporate customers
5) Knowledge in accounting software (Acc Tract 21) 6) Trouble
shooting Acc Tract 21 software.
Education
2004
2013
Skills
Informatics College
Diploma in Computer Science/Information Technology | Malaysia
Major : Multimedia
Pembangunan Sumber Manusia Berhad (PSMB)
Certificate in Human Resource Management | Malaysia
Major : Professional Certificate Outsourcing Specialist (Human Resource) from IOAP
Advanced Typing Skills, MS Office, Multi-tasking Skills, Communication, Time Management
Skills, Problem Solving Skills, Counseling Skills, Listening Skills
Intermediate
Languages
Eclipse , ALM, Share Point , Agile Management , GRS,
,
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
English (Primary) 9 9
Tamil 8 0
Bahasa Malaysia 9 8
Jobstreet English Language Assessment (JELA)
Date Taken 18 Jul 2014
Score 38/40

8. Copyright @ 2016 JobStreet.com
Additional Info
Expected Salary MYR 6,000 Preferred Work Location
Selangor, Kuala Lumpur
Other Information
I am a solution focused, result oriented professional with experience in working with MNC’s within and outside Malaysia.
Highly competent and proficient professional with experience in working with clients around the Globe beyond cultural
diversity in, delivering transformation projects, transitioning, HR activities, Quality Control , Sodtware Testing and MOC task. I
have improves my thinking skills and problem solving skills. I also Learn how to work with no supervision and self learning
skills and being able to understand the requirement of the stake holders . Providing solution to their need and work with them
to ensure dead line is met.
I was also the Assistant Secretary for PersatuanDidik Muda Lembah Kelang Kuala Lumpur and I also handle all
administration matters of the Society.
In IBM I got involved in a social event to lead a project , creating a Mini Library for KL Krash Pad at Chowkit. It was a drive to
create and ensure we managed to do bit in giving back time to the society . We started the Project in Feb 2012 and ended
the Project in October 2012. My team spent more than 300 Man Hours to organize the mini library and we setup an Excel
Spreadsheet which KL Krash Pad will continue to keep in the inventory of their books.
Other Activities
1.Being part of the Year End Bash Team and being in charge of activities for the day.
2.Being part of the CNN team in my office , to develop coms and sent out communication that is conducted by a team within
the organization.
3.Participated in the Inter Team Dance Competition.
4.Social Team Committee member in my Church
About Me
Gender Female
Age 34 years
Telephone Number (+60) 017-3045404
Address Blk A-9-3 , Bayu Sentul Condominium, Jalan Dato Senu 3, 51000, Taman Dato Senu,
Kuala Lumpur, Malaysia
Nationality Malaysia
Reference
_____________________________________________________________________________________________________
Name : Aruna
Position MOC Manager
Company Hewlett-Packard
Contact +919 343405001
Email aruna-kumari.l@hp.com
Name : Aruna
Position Project Manager
Company Hewlett-Packard
Contact +86 13524356429
Email fang.yan@hp.com