1. Asma Gazala Mobile : 9844967108
Email ID : agseemag@gmail.com
Managerial assignments in the areas of Operations / Quality & Process Improvement
with an organization of high repute
CAREER CONSPECTUS
Over 9+ years of cross functional experience in the areas of:
Operations & Quality Business Process Improvement Transition Management
Client Relationship Management Process Excellence Six Sigma & Lean
Expertise in mapping business requirements and coordinating in developing and implementing
processes in line with the pre-set guidelines.
Managing Transactional Quality, Process Excellence and continuous improvements for larger
groups
Exceptional communication, presentations & mentoring skills; distinguished abilities in leading
teams for developing business continuity plans, procedures and service standards for business
excellence.
Expertise in handling larger operational groups in operations (30 + team size) and Quality
(20+ team size).
Giving Feedback and coaching to the agents who are bottom performance.
Conducting refresher training for bottom performers in the process.
Running various quizzes and team building activities in the process to enhance the process
knowledge.
PROFESSIONAL ENHANCEMENTS
Underwent the following training programmes:
o Certified Six Sigma Green Belt from N.I.Q.C.
o Certified Lean Manager from N.I.Q.C.
o Attended Leadership & Team Management Training from N.I.Q.C.
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2. Educational Qualification:
o B.A Journalism and Mass Communication CMJ University.(pursing)
o P.U.C
Key Deliverables
Transactional Quality
Process Excellence
Operations Management
Process Transition
Team Management
Operation Excellence
S.N Organization Business
Type
Department Responsibility Designation
1 Noble Institute of
Quality Certification
(from Apr’13 till
date)
Business
Consulting &
Training
Business,
Technical &
Coordination
&
Responsible for Six Sigma
Training of Yellow Belt and
business consulting customer
care and services,
Responsible for establishing
Quality (Transactional &
process excellence) function
& entire framework
Business
Manager &
Team Leader
2 Flipkart PVT LTD
(from Feb’1st to
April’13)
E- Commerce Quality &
Operations
operations, customer care
and services, Responsible for
establishing Quality
(Transactional & process
excellence) function & entire
framework
Quality &
Operation
3 Aegis BPO
(May 8th’2008
ITES Associate Essar Steel Process Handling operation CSR
4 SBI (DSA)
(from Oct’2006
Sales Operations Handling Operations,
Ensuring that the defined
SLA’s are met for the
process, Coaching and
Mentoring
Team Leader
Training Exposure as a Yellow Belt
• Trained more than 100 Yellow Belt, Belt Professionals with 100% satisfaction.
• Class Room Training provided for participant from below mentioned company:
o Tata Marcopolo, Kotak Mahindra Bank, HP, Capgemini,Oracle,Vodaphone, Raymonds & many more…….
Project Lead as a Green Belt
S.N Project Name Company
1. Quality Improvement from 90% to 95% NIQC
2. Sales Improvement in NIQC (Telecom) from 83% to 90% NIQC
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