2016 Resume of Devorah Allen

1. DEVORAH ALLEN, MBA, CPLP
(562)522-4284
Long Beach, CA 90804
delisheva@yahoo.com
Profile
Training and Development Management
Creates and executes strategic learning and development plans; assembles top talent teams to
gain market leadership.
Bilingual: Fluent in English & Spanish
Certifications: Six Sigma Green Belt, California State University, Fullerton - 2008
The MAGIC® of Customer Relations Program, Licensed Facilitator- 2008
Certificate: ISO 9001: 2008 Requirements & Competency for RABQSA - QM -
Quality Management Systems - 2010
Certificate: Crestcom Bulletproof Manager Training Series -2010
Certificate: AMSA – Registered International Mover - 2010
Unigroup Quality Labor Trainer - 2013
USAW – Sports Performance Coach Certification - 2014
Certified Professional in Learning & Performance Certification – 2014
CUNA HR & Organizational Development Council member – 2015
P.I. Worldwide – Predictive Index Facilitator – 2015
ATD - Coaching Certificate - 2016
Professional Experience
New program implementation ~ Management training ~ Strategic thinker ~ Bridge building
SkyOne Federal Credit Union (2015-present)
Hawthorne, CA
Director, Learning & Development
Hired by SkyOne to create a comprehensive curriculum of educational workshops and employee
career development paths. The new department is borne out of SkyOne’s renewed focus on
corporate culture and employee engagement.
 Developed and presented instructor-led soft skills courses such as emotional intelligence,
communication, and critical thinking, along with business skill courses such as email
etiquette and business writing.
 Contracted for ongoing web-based service training featuring listening skills, questioning
techniques and selling skills.
 SkyOne-specific courses are co-facilitated with SkyOne’s employee subject matter
experts as part of our career development objectives.

2.  Delivered and provided solutions for management training in both instructor-led and online
strategy and leadership courses and industry-specific educational events as part to remain
current in best practices.
 Updated company process and procedures for input to searchable company intranet.
 Project Leader – Intranet implementation team. Assessed vendors. Led a team in building out
the intranet, including branding, easy-of-use, content and functionality.
The Suddath Companies (1999-2015)
Jacksonville, FL and La Mirada, CA
Sr. Mgr, Quality & Training
Hired by Suddath Int’l as an International Counselor in 1999. Promoted to Operations Manager
and moved to CA in 2001. Recruited to launch a Quality Department in 2007. Selected by
Suddath Relocations to develop and deliver training to that business unit in 2012. Promoted to
Sr. Mgr., Quality & Training (2013) to be responsible for Quality and Training of two business
units and to develop and deliver training for an additional two business units (2014-2015).
 Lead start-up La Mirada, CA office from 2001-2003. Initiated computer system. Grew to
11 employees.
 Enlisted to build a Quality Department in 2007 to bring professionalism and consistency
to the organization. Formulated metrics for performance improvement and training
inputs, and delivered training on processes across departments. Developed voice of the
customer survey instruments to better collect client feedback and launch training to
address service gaps, and employee recognition programs to reward positive behavior.
 Engaged to build an Insurance and Claims Department in 2007 to increase revenue from
sale of insurance and to lower premiums due to claim disbursements. Provided
consistency in training to employees and increased revenue 10% and created cost-savings
of 5%.
 Devised a Critical to Quality (CTQ) interface and process used to capture and share client
CTQ data with vendors. Received Cartus 2009 Silver Award for Supplier Innovation.
Awarded new contract and additional business as a result.
 Developed processes, internal audits, and obtained the following Quality certifications for
the organization:
o C-TPAT Certification - 2011 to present
o ISO 9001:2008 Certification - 2011 to present
o EU-Safe Harbor Certification - 2011 to present
o FIDI-FAIM Plus Certification - 2013 to present
 Handpicked to develop and deliver training and development programs for 1,200+
employees and managers across 2 business units in 2012.
 Envisioned, implemented and delivered training to 300+ external suppliers countrywide
in 2012 in order to drive compliance with Service Level Agreement.
 Chosen to create and deliver eLearning to 4 business units (2,000 employees) of The
Suddath Companies in 2014-2015. Created a video from in-person training to deliver via
new LMS system (2015).
Education: University of Phoenix– BS/BM Business Management - with Honors - 2008

3. California State University Long Beach - M.B.A. - 2012
Software: MS Word, Excel, PowerPoint, Project, Outlook & other proprietary software
Volunteer Activities: Jewish Family & Children’s Svcs of Long Beach – Board Member– 2014
Nova High School Career Day (Credit Unions)
Bite of Reality Financial Literacy, Palos Verdes High School