The document summarizes a curriculum redesign project for new hires at fulfillment centers. It notes challenges like high turnover, increasing errors and decreasing productivity. The solution structured the curriculum into prerequisite knowledge and skills, used real-world scenarios, and incorporated learning transfer mechanisms. The development process involved building prototypes, gathering feedback, piloting and revising based on results. The project resulted in a 75% reduction in training issues and network-wide improvements in errors and productivity.

1. Curriculum Redesign for
Fulfillment Center New Hires
Background
• 25 Fulfillment Centers
• 12 Learning Specialists
• 5 different order-filling systems
• 3 different curriculums
• Limited classroom space
Change
All warehouses converted to one technology
Challenges
Higher than normal turnover
Error ratios increasing
Productivity decreasing
Needs Analysis
1. Deconstructed & coded skill sets.
2. Identified relationships and dependencies.
3. Surveyed trainers to prioritize skill sets.
4. Tabulated results and ranked skill sets.
Solution
• Provide flexibility so each building can adapt to their unique needs.
• Structure curriculum into pre-requisite knowledge and functional skills.
• Use real-world scenarios to engage learners.
• Incorporate learning transfer mechanisms such as peer support and
skill-based demonstrations.
Development
1. Build prototypes & deliver to focus groups.
2. Gather structured feedback & revise content.
3. Pilot delivery and monitor results.
4. Further revise content based on performance results.
5. Launch to remaining buildings.
RESULTS:
Project team reported a 75% reduction in training related issues.
Network-wide decrease in errors and increase in productivity.