1. ROBIN ROSS
512-486-9683§ rross.mbc@gmail.com § 3217 Hunter Park Circle, Apt. F, Fort Worth, Tx.
Business professional currently trained in Medical Billing and Coding process and procedures with experi
ence in customer service related responsibilities. Seeking to obtain or maintain a position in a
medical office to apply the knowledge gained in the MBC program.
EXPERIENCE:
10/11 – 05/12
Call Center Representative/Provider Relations, Texas Medicaid & Healthcare Partnership (TMHP)
 Provides claim information to Third Party callers
 Client eligibility for Medicaid
 Claims filing directions to providers
 Answering questions about Insurance coverage’s
05/09 – 05/10
Activity Coordinator/Teacher’s Asst, Lessons in Faith Childcare, Austin TX
 Conducted classroom activities that promoted growth
 Participated in planning and supervising daily and long-range activities
 Worked as the Parent/Staff Liaison
 Responsible for child’s health, safety, and physical needs
 Recommended supplies and equipment needed
 Communicated with parents about their child’s progress
 Maintained attendance records
02/07 – 11/07
Customer Service/Cashier, Randall’s Grocery Store,Austin TX
 Answered customers' questions, and provided information on procedures or policies.
 Computed and recorded totals of transactions.
 Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
 Established or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
 Greeted customers entering the store.
03/09 – 09/09
Customer Service Rep., Commissioned FootSoldiers Marketing, Austin, TX
 In charge of inventory and loss prevention program
 Assisted with merchandising and inventory
 Performed product selection and pricing management for over 100 GAMA locations
 Trained and preformed staff development
EDUCATION ANDTRAINING:
Graduated 09/11 Medical Billing & Coding Program, Southern Careers Institute, Austin, TX
 858 hours of coursework including: CPT and ICD coding systems, medical
insurance, coding of radiology, pathology, laboratory, diagnostic and
therapeutic services, practical application of CPT, ICD-9 and HCPCS,
Medisoft Certified
Completed General Education, Masters Senior High School,Austin,TX