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DANIELLE EISERT
6112 Cedar St | Murray, UT 84107 | h:8012889931| c:8018656324 | dannieisert@gmail.com
CAREER OVERVIEW
Dedicated team leader motivated to maintaining employee efficiency, customer satisfaction and company
success. I have team management experience, call center experience, am an outstanding multi-tasker, am
personable and professional, am a self-directed team player, am an excellent verbal and written
communicator, and have the ability to effectively analyze situations and determine the most profitable results.
I am excited to further my career with the company I love, and will be an asset as a team leader.
CORE STRENGTHS
 Exceptional communicator
 Team building and team
coaching experience
 Apt at taking initiative to best
serve the needs of the team and
company
 Adaptive team player
 Positive, optimistic, and
personable
 Seasoned in conflict resolution
 Strategic thinker and decision
maker
 Effective leader skilled in
meeting management
 Multi-tasking proficiency
 Excellent work ethic
 Quick and adaptive learner
 Committed to building a cohesive,
strong, and self-sufficient team
 Computer proficiency (including
Microsoft Office, multiple emailing
systems, and form design)
 Active listening skills
 Experienced at championing
and executing processes set in
place, using them efficiently,
and suggesting and
implementing new ideas
 Excellent organizational skills
WORK EXPERIENCE
March 2015 to
Present
Customer Service Representative—North Salt Lake City, UT
 Adept at prioritizing tasks and effectively completing them
 An unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues, and win customer loyalty
 Listen attentively, solve problems, and use tact and diplomacy to find common ground and achieve
win-win outcomes.
 Effective team coach and mentor to new and existing team members
 Proficient in the daily running of reports and statistics
 Frequent responsibility of running team contests and other motivational programs
 Handles incoming calls or inquiries from current and prospective customers
 Assists customers effectively by tactfully solving customer disputes
 Discusses products offered and ensures customer satisfaction
 Accurately captures customer information appropriately
 Handles confidential and personal information
Aug 2001 to
2015
Executive Board, Local President
Murray Region PTA--Murray, UT
 Liberty Elementary Executive Board 2014-present, 2001-02, Murray Region Executive Board
2009-12, Hillcrest Jr. High PTSA President (4 terms) 2007-09, 2012-14, Murray High School
PTSA President 2011-12
 Created and maintained a budget, oversaw several committees and subordinates, liaised between
district, regional, and local personnel, provided support to the school, communicated by email with
entire school district regarding deadlines and reports, planned and implemented multiple fund
raisers as well as annual community events.
May 2007 to Current
Crossing Guard
Murray City Police Department-Murray, UT
 Interface daily with drivers and children while maintaining a professional representation of the
police department.
 Work independently to assure the safety of all traffic.
Mar 1996 to Market Research and Analysis
May 1999 Ewell and Associates-West Valley City, UT
 Generated leads for new sales through telephone and email contact with customers. Reported
findings to supervisor.
 Worked from home while maintaining professional office-work environment.
 Analyzed research, answered customer inquiries, and recommended client services.
Sept 1991 to
Feb 1994
Flight Information-Reservations-Vacation Specialist
Morris Air Service-Salt Lake City, UT
 Chosen as 1 of 6 for high school internship.
 Used computer system to look up and relay flight information to customers, as well as directing
customers to other divisions.
 Moved my way up to the reservation desk where my responsibilities included: assisting customers
with flight information, booking flights, providing excellent customer service, and resolving
customer conflict.
 Advanced to the Vacation Desk where my added responsibilities included booking hotel and car
accommodations, advising clients on package pricing and availability, and scheduling business
class customers' flights.
EDUCATIONAL BACKGROUND
1995
Associate of Science:General Studies
Salt Lake Community College-Salt Lake City, UT Cumulative 3.2 GPA
1992
High School Diploma
Alta High School-Sandy, UT Cumulative 3.7 GPA with Advanced Placement credits
ADDITIONAL INFORMATION
 POE winner for January 2016
 Nominated for Volunteer of the Year for the Murray Region PTA in 2000, 2006, 2007, 2009
 Coached little league soccer, volleyball, and basketball from 2000-2012
 Led a team of business owners in the planning and execution of the city wide Halloween festivities
for Murray City run by the Chamber of Commerce: “Haunted Woods” 2011-2014
 Reigning Mario Kart, RISK, and Pinochle champion of the Eisert family
 Avid reader
 Dedicated mother of 6

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Current resume

  • 1. DANIELLE EISERT 6112 Cedar St | Murray, UT 84107 | h:8012889931| c:8018656324 | dannieisert@gmail.com CAREER OVERVIEW Dedicated team leader motivated to maintaining employee efficiency, customer satisfaction and company success. I have team management experience, call center experience, am an outstanding multi-tasker, am personable and professional, am a self-directed team player, am an excellent verbal and written communicator, and have the ability to effectively analyze situations and determine the most profitable results. I am excited to further my career with the company I love, and will be an asset as a team leader. CORE STRENGTHS  Exceptional communicator  Team building and team coaching experience  Apt at taking initiative to best serve the needs of the team and company  Adaptive team player  Positive, optimistic, and personable  Seasoned in conflict resolution  Strategic thinker and decision maker  Effective leader skilled in meeting management  Multi-tasking proficiency  Excellent work ethic  Quick and adaptive learner  Committed to building a cohesive, strong, and self-sufficient team  Computer proficiency (including Microsoft Office, multiple emailing systems, and form design)  Active listening skills  Experienced at championing and executing processes set in place, using them efficiently, and suggesting and implementing new ideas  Excellent organizational skills WORK EXPERIENCE March 2015 to Present Customer Service Representative—North Salt Lake City, UT  Adept at prioritizing tasks and effectively completing them  An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty  Listen attentively, solve problems, and use tact and diplomacy to find common ground and achieve win-win outcomes.  Effective team coach and mentor to new and existing team members  Proficient in the daily running of reports and statistics  Frequent responsibility of running team contests and other motivational programs  Handles incoming calls or inquiries from current and prospective customers  Assists customers effectively by tactfully solving customer disputes  Discusses products offered and ensures customer satisfaction  Accurately captures customer information appropriately  Handles confidential and personal information Aug 2001 to 2015 Executive Board, Local President Murray Region PTA--Murray, UT  Liberty Elementary Executive Board 2014-present, 2001-02, Murray Region Executive Board 2009-12, Hillcrest Jr. High PTSA President (4 terms) 2007-09, 2012-14, Murray High School PTSA President 2011-12  Created and maintained a budget, oversaw several committees and subordinates, liaised between district, regional, and local personnel, provided support to the school, communicated by email with entire school district regarding deadlines and reports, planned and implemented multiple fund raisers as well as annual community events. May 2007 to Current Crossing Guard Murray City Police Department-Murray, UT  Interface daily with drivers and children while maintaining a professional representation of the police department.  Work independently to assure the safety of all traffic. Mar 1996 to Market Research and Analysis
  • 2. May 1999 Ewell and Associates-West Valley City, UT  Generated leads for new sales through telephone and email contact with customers. Reported findings to supervisor.  Worked from home while maintaining professional office-work environment.  Analyzed research, answered customer inquiries, and recommended client services. Sept 1991 to Feb 1994 Flight Information-Reservations-Vacation Specialist Morris Air Service-Salt Lake City, UT  Chosen as 1 of 6 for high school internship.  Used computer system to look up and relay flight information to customers, as well as directing customers to other divisions.  Moved my way up to the reservation desk where my responsibilities included: assisting customers with flight information, booking flights, providing excellent customer service, and resolving customer conflict.  Advanced to the Vacation Desk where my added responsibilities included booking hotel and car accommodations, advising clients on package pricing and availability, and scheduling business class customers' flights. EDUCATIONAL BACKGROUND 1995 Associate of Science:General Studies Salt Lake Community College-Salt Lake City, UT Cumulative 3.2 GPA 1992 High School Diploma Alta High School-Sandy, UT Cumulative 3.7 GPA with Advanced Placement credits ADDITIONAL INFORMATION  POE winner for January 2016  Nominated for Volunteer of the Year for the Murray Region PTA in 2000, 2006, 2007, 2009  Coached little league soccer, volleyball, and basketball from 2000-2012  Led a team of business owners in the planning and execution of the city wide Halloween festivities for Murray City run by the Chamber of Commerce: “Haunted Woods” 2011-2014  Reigning Mario Kart, RISK, and Pinochle champion of the Eisert family  Avid reader  Dedicated mother of 6