The document discusses CTA's new performance standards for community transport associations (CTAs). The standards are intended to help CTAs self-assess their performance, identify areas for improvement, and access support from CTA. They provide a framework for safe, legal, and caring operation while focusing on outcomes rather than prescriptive requirements. CTAs can use the self-assessment tool and resources on CTA's website to evaluate their performance against the standards, develop improvement plans, and celebrate successes. CTA will continue connecting their other resources to the standards and working with members to further develop the self-assessment tool to support CTAs in continuously enhancing their services.

1. Good to Go – CTA’s
Performance Standards
Anneessa Mahmood, Director of
Member Services, CTA
@CTAUK1|#CT19Conference

3. What are the performance standards?
• A tool to sense check what you’re doing well and what you could work on
• A conversation starter with other people in your organisation
• A gateway to get the support you need available from CTA

4. Why should we care?
CTA cares because:
• We have a responsibility to support CT to operate to a high standard and deliver excellent services
• We care about your success and sustainability as a CT provider
CTOs care because:
• Knowing I’m running safe, legal and caring service
• Getting clear on my next steps to improve my services
• I want the CT sector to be better for the people we serve

5. Standards
Self - assessment
tool
Standards
Quality Mark

6. What’s different?
• It’s shorter
• Better balance between operational
practice and legislative compliance
• Outcomes focussed not “do-it-this-
way”
• Context friendly
• Embedded across CTA’s work so it’s
clearer what support will help with
which standards

7. The Performance Standards
Mission and
Values
Safe
Operation
People
Governance
Volunteer Car
Schemes

9. How to use the Performance Standards to figure out
your next steps
Meet your
team/board
Read the
standards
Use the self-
assessment tool.
Build a wheel
CTA website for
resources/guides
Do the work you
need to do
Build a new wheel
Celebrate and plan

10. Other ways to use the Performance Standards
Onboard
a new
starter
Persuade
your board
to work on
needed
areas
A
quick
health
check
Chat with
other CT
friends
Show you
care about
quality to
partners
Chat with
a CTA
staff
member
Use it in
your
next
strategy
Share your
examples
of good
practice

11. • Connecting all our case studies, resources, guides,
advice leaflets to the standards
• Working with a group of members to develop the self-
assessment wheel tool
• Curating a support offer that is relevant and accessible
Next steps

12. We’re running roundtables to further develop the self-assessment
wheel tool
Email mariana@ctauk.org if you’d like to help
We’re actively looking for CTs of various shapes and sizes
Be involved

13. Kick-starter
I like…..
In the
guidance…..
I worry
about…..
In the
guidance…..
I worry
about…..
In the
guidance…..
I worry
about…..
Get into a group to discuss a standard
Share key themes

14. Stay connected