Crystal Hofmans is an experienced professional with over 15 years of customer-facing experience in roles such as customer service, bookkeeping, restaurant management, office management, and bartending. She has a background in accounting, bookkeeping, and office administration. Her experience spans roles in Brantford, Toronto, Kingston, and Thunder Bay, Ontario. She is passionate about pursuing a new career and is highly motivated, reliable, and dedicated to ensuring professionalism.

1. Crystal Hofmans
68 Dorking Crescent 647-660-7166
N.York, ON M3M 2B6 crystal19781@hotmail.com
Enthusiastic professional with over 15 years of customer-facing experience who is passionate about pursuing a new
career.
Highlight of Qualifications
• 15 years of Customer Service in Ontario/Licensed Smart Serve
• Years of experience using POS/Cash Registers
• Developed Outstanding Customer Understanding and Relations
• Highly motivated, reliable & dedicated to ensure professionalism
• Learned practical problem solving creatively
• Adaptable and confident as well as results-oriented
Work Experience
Bookkeeper/Accountant Brantford/Toronto 2012-2016
Private Residence
• Maintained financial responsibility for Accounts Payable & Receivable
• Precise bookkeeping , daily operations, closeouts, bank deposits & meticulously monitored balancing of
finances
• Managed companies on Yardi/Genesis, which reduced processing time by over 30% monthly
Restaurant Manager/Head Bartender Toronto, Ontario 2012-2014
Duffy’s Tavern
• Responsible for management of all restaurant practices
• Staff Training Development/Safety Procedures/Proper Food Handling
• Handled staff scheduling/ coordinated shifts & motivated employees
• Continually found new methods to maximize sales,profits, and cost control
Office Manager, Administrator Toronto, Ontario 2009-2012
Dupont Subway Chiropractic and Low Back Clinic
• Responsible for all office duties; bookkeeping, billing, collections, and data processing
• Earned a reputation as a calming, welcoming presence for those patients dealing with uneasy life
situations
• Able to coordinate and prioritize two busy medical clinics effectively & efficiently
Manager,Bartender Kingston, Ontario 2006-2008
Miss Maddy’s Restaurant
• Responsible & Accountable for all Restaurant Inventory & FOH Staff
• Developed solid communication skills, paving the way for business strength & market dominance
• Developed excellent customer service as well as highly empathetic relationships
• Appointed to conduct training of new staff and develop safety operation procedures
Volunteer Work:
Peter G's Restaurant Toronto, Ontario 2014-2016
The Salvation Army Thunder Bay, Ontario 2002-2005
Education
OSSD, Yorkdale Adult Learning Centre, Toronto, ON June 2016