This document summarizes an effort by M.D. Anderson Cancer Center, Tower Strategies, and NavigationArts to redesign M.D. Anderson's website to be more user-centered and drive organizational goals. User research identified key audience types and priorities. A new governance model was established to prioritize projects. The redesigned site launched in 2009 and led to increased traffic and self-referrals while balancing user and business needs. Challenges included overcoming resistance to change and integrating new systems. Lessons included the importance of executive support, building alliances, and maintaining flexibility during complex projects.
Neudesic specializes in providing strategic consulting services to partners, including to assist them in governing their user portal solutions and infrastructure, especially leveraging SharePoint and Microsoft technology stack.
Using Portal Governance to Create a Better Web ExperiencePerficient, Inc.
Why Governance: When Portals fail
Enterprise Portal Should Cut Across Multiple Sites
Successful Solutions Take a Holistic View
Aspects of a Successful Deployment
Governance Framework
Neudesic specializes in providing strategic consulting services to partners, including to assist them in governing their user portal solutions and infrastructure, especially leveraging SharePoint and Microsoft technology stack.
Using Portal Governance to Create a Better Web ExperiencePerficient, Inc.
Why Governance: When Portals fail
Enterprise Portal Should Cut Across Multiple Sites
Successful Solutions Take a Holistic View
Aspects of a Successful Deployment
Governance Framework
For 99% of business decisions the answer or required expertise is already somewhere in the organization. The challenge is accessing the right answer or expertise on a timely basis.
Hivemine provides solutions to accelerate operational decisions and drive business results. Built on a knowledge and business process management foundation and powered by social tools and big data analytics, Hivemine lets companies build momentum using existing internal expertise.
Hivemine bridges functional silos to foster innovation and transforms conversations and content into an accessible asset that fuels growth and provides sustainable competitive advantages.
Leveraging Lean Thinking in Credit Unions: Three Ways to Improve Member Service While Reducing Costs.
In today's competitive environment, member service is a top priority for credit unions. At the same time, there is an increased pressure to do more with less and reduce costs. The adoption of Lean principles and tools provides an opportunity for credit unions to engage employees and simultaneously improve member service and reduce costs.
Learn the basics of Lean and how it can be applied to credit unions. Hear from Randolph-Brooks Federal Credit Union about how they are leveraging Lean methods to make significant improvements in:
* Branch Channel Lending
* Call Center Member Service
* Branch Resource Management
Get social Do Business jeannemurray UN Women Natl ConfJeanne Murray
Presentation for: United Nations Women United States National Committee , annual conference.
Get Social, Do Business: Social networking helps people connect, share information, and collaborate more effectively. At IBM and other "social businesses", organizations have the ability to build relationships, service customers, and drive innovation faster than competitors. In this session you'll learn elements of a successful social business strategy: how you can apply social to your business.
In this presentation, Peter Farrow of Randolph-Brooks Federal Credit Union shares the basics of “Lean for Credit Unions.” He also discusses some of the reasons Randolph-Brooks considered Lean and ways Lean can be beneficial to any credit union.
Peter presents three detailed case studies from Randolph-Brooks and the results they achieved:
– Branch Channel Lending
– Call Center Member Service
– Branch Workforce Management
He gives an overview of Lean in IT and a few reasons Randolph-Brooks chose to implement Lean in IT. Peter also shares some helpful tips for getting started with your own improvement initiatives.
APQC KM Community Call: Hivemine usage adoption framework for knowledge manag...Hivemine
Deploying a knowledge capital solution is the easy part. Driving user adoption is the challenge.
During APQC’s December KM Community Call David Wachter, CMO of Hivemine, took a look at the keys to a successful knowledge capital solution rollout and shared:
+ A structured approach to establishing sustained user adoption and usage
+ Tips for calculating the ROI of knowledge sharing
Communications Management Promoting the Value of Your ServicesEddie Vidal
ITIL emphasizes the alignment of IT services with the business, integrating processes and improving communications. Yet it doesn’t emphasize the need for a communication plan. Have you considered defining a communication plan for your department? Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals. Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convincing management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.
Consistent message
Communicate value
Change your perception with plan
How – proactive
Promote IT’s value
Consistent message with leadership team and business
Align communication with company goals
Use social media to leverage communication plan
This Webinar starts with the big idea to ensure a strategic and truly integrated approach for driving growth and engagement with Webinars.
Moira Vetter, CEO of Modo Modo Agency and Carol Godfrey, VP of Energy of Southwire Company, will discuss 5 fundamentals for ensuring your Webinars drive the results your organization needs. Here is a sneak peak:
1. Drawing from Key Business Strategies to Shape Webinars
2. Building Webinars into an Integrated Marketing Program
3. Content Best Practices
4. Connecting Webinar Engagement to Drive Sales Success
5. Working with IT to Integrate Webinar Data with SFA, CRM & More
Learn how to strategically integrate Webinars to fuel business growth.
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
For 99% of business decisions the answer or required expertise is already somewhere in the organization. The challenge is accessing the right answer or expertise on a timely basis.
Hivemine provides solutions to accelerate operational decisions and drive business results. Built on a knowledge and business process management foundation and powered by social tools and big data analytics, Hivemine lets companies build momentum using existing internal expertise.
Hivemine bridges functional silos to foster innovation and transforms conversations and content into an accessible asset that fuels growth and provides sustainable competitive advantages.
Leveraging Lean Thinking in Credit Unions: Three Ways to Improve Member Service While Reducing Costs.
In today's competitive environment, member service is a top priority for credit unions. At the same time, there is an increased pressure to do more with less and reduce costs. The adoption of Lean principles and tools provides an opportunity for credit unions to engage employees and simultaneously improve member service and reduce costs.
Learn the basics of Lean and how it can be applied to credit unions. Hear from Randolph-Brooks Federal Credit Union about how they are leveraging Lean methods to make significant improvements in:
* Branch Channel Lending
* Call Center Member Service
* Branch Resource Management
Get social Do Business jeannemurray UN Women Natl ConfJeanne Murray
Presentation for: United Nations Women United States National Committee , annual conference.
Get Social, Do Business: Social networking helps people connect, share information, and collaborate more effectively. At IBM and other "social businesses", organizations have the ability to build relationships, service customers, and drive innovation faster than competitors. In this session you'll learn elements of a successful social business strategy: how you can apply social to your business.
In this presentation, Peter Farrow of Randolph-Brooks Federal Credit Union shares the basics of “Lean for Credit Unions.” He also discusses some of the reasons Randolph-Brooks considered Lean and ways Lean can be beneficial to any credit union.
Peter presents three detailed case studies from Randolph-Brooks and the results they achieved:
– Branch Channel Lending
– Call Center Member Service
– Branch Workforce Management
He gives an overview of Lean in IT and a few reasons Randolph-Brooks chose to implement Lean in IT. Peter also shares some helpful tips for getting started with your own improvement initiatives.
APQC KM Community Call: Hivemine usage adoption framework for knowledge manag...Hivemine
Deploying a knowledge capital solution is the easy part. Driving user adoption is the challenge.
During APQC’s December KM Community Call David Wachter, CMO of Hivemine, took a look at the keys to a successful knowledge capital solution rollout and shared:
+ A structured approach to establishing sustained user adoption and usage
+ Tips for calculating the ROI of knowledge sharing
Communications Management Promoting the Value of Your ServicesEddie Vidal
ITIL emphasizes the alignment of IT services with the business, integrating processes and improving communications. Yet it doesn’t emphasize the need for a communication plan. Have you considered defining a communication plan for your department? Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals. Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convincing management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.
Consistent message
Communicate value
Change your perception with plan
How – proactive
Promote IT’s value
Consistent message with leadership team and business
Align communication with company goals
Use social media to leverage communication plan
This Webinar starts with the big idea to ensure a strategic and truly integrated approach for driving growth and engagement with Webinars.
Moira Vetter, CEO of Modo Modo Agency and Carol Godfrey, VP of Energy of Southwire Company, will discuss 5 fundamentals for ensuring your Webinars drive the results your organization needs. Here is a sneak peak:
1. Drawing from Key Business Strategies to Shape Webinars
2. Building Webinars into an Integrated Marketing Program
3. Content Best Practices
4. Connecting Webinar Engagement to Drive Sales Success
5. Working with IT to Integrate Webinar Data with SFA, CRM & More
Learn how to strategically integrate Webinars to fuel business growth.
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
b2b webinar best practices - how to effectively nurture webianr attendeesSalesfusion
Webinar from SalesFUSION and WebAttract on how to effectively manage and optimize the attendance and post-webinar conversion through nurture marketing, audience recruitment and content-driven marketing
User Centred Design From An Organisational Perspective by Dr Jianzhong Lu and...Different
This presentation was made at the Human Centred Design revolution workshop organised by Different Solutions. It is a case study on our client, BHP Billiton and using a HCD approach for the redesign of their global intranet. It outlines the challenges an organisation faces when adopting a UCD approach, corporate governance and determining measures of success.
Introduction to the Decision Model - Larry GoldbergIIBA UK Chapter
Larry Goldberg, Managing Partner of Knowledge Partners International, LLC (KPI), delivera a thought provoking session on "The Decision Model: Aligning Business and Technology", a technology independent model based on the inherent structure of business logic .
How to build an Enterprise Community was the discussion I lead at PodCamp Boston 2009 conference. This presentation exposes the 12 stage model for enterprise community building strategy.
Employee engagement in customer experience management, customer relationship skills, innovating differentiated customer experience See http://ClearActionCX.com Contact us at OptimizeCX@ClearActionCX.com
Using Email To Engage Users & Drive Product Innovation - A Ziff Davis Enterpr...WhatCounts, Inc.
The marketing and advertising industries are changing dramatically. One trend you will notice is how content marketing is evolving and becoming more and more engagement based. In this webinar, learn from leading IT-related magazine publisher, Ziff Davis Enterprise, on how their email program is changing engagement marketing. Peter Westerman, Ziff Davis Enterprise's SVP of Audience Marketing, will take you through all the best practices and steps they took to create quality content for their highly engaging and successful email programs.
Similar to Creating Hospital Websites that Drive Value: M. D. Anderson Case Study (20)
Global Content Strategy and Enterprise Architecture for Real ROI, Sitecore Sy...NavigationArts
Based on the 2014 Sitecore Symposium presentation, we explore the 8 principles of Global Content Strategy & Enterprise Architecture.
Through enterprise content strategy and engagement practices, Sitecore can help organizations realize tangible value, enable rapid deployment and lead qualification, all within a simple to use interface for non-technical users.
NavigationArts will show how to reduce redundancies around content creation, improve brand consistency across platforms, and establish Key Performance Indicators for measuring and improving eCommerce sales and customer satisfaction.
Whether you are building a new corporate intranet or revising an existing one, achieving success isn’t easy. Change doesn’t happen when we adopt new technologies, it happens when we adopt new behavior.
This presentation unpacks our learnings from designing and delivering many large-scale corporate intranets. Meghan Glasgow covers tips and best practices from understanding and serving your users to working with disparate databases to create a single system.
How can you increase enrollment? Nurture your staff, students and alumni? And how do you reduce the cost of doing so?
This presentation by Chad Van Lier explains how responsive design is an effective and efficient manner in which to engage your empowered and hyperconnected students. If done correctly, it’s impact is far reaching.
5 Critical Keys to Success with Sitecore DMSNavigationArts
Are you putting your analytics to work with your data management system? Collecting data is the easy part, but using it to create real value takes skills, planning, and the proper tools. Sitecore’s integrated analytics platform provides the tools, but what else do you need to reap the benefits?
This webinar is presented by Sitecore and Navigationarts. We highlight what you need to get started and what you need to get the most out of DMS. Case study examples ranging from B to B, B to C, and somewhere in between highlight best practices in custom reporting, audience segmentation, real time personalization, and more.
The webinar covers:
How to plan for DMS including audience analysis and content tagging strategies
The ideal project approach
Best practices in B to B and B to C marketing tactics
Using real time personalization
Understanding engagement tiers; out-of-the-box vs customized
Requirements and Drupal: Planning for Successful ProjectsNavigationArts
When embarking on a development project of any scale, communication and documented requirements are vital to success. The goal of requirements documentation is to clearly communicate what will be delivered and to ensure there is mutual consensus around in-scope functionality, and how the system will look and behave.
In this on demand webinar presented with Acquia, we explore best practices in project communication and associated requirements to support successful Drupal projects.
Intended Audience
This is not a technical presentation, but it does cross the boundary between technical and business owners. It is intended for the following audience groups:
Project Managers
Small business owners
Developers
Technical decision makers interested in Drupal
Web Managers
Topics Covered
R.J. Townsend, the NavigationArts Drupal Practice Lead presents along with Jon Riekse, the NavigationArts Director of Business Analysis. The two discuss:
Lessons learned from past Drupal projects
How a Business Analyst role can complement a project team
How to think about functionality and requirement reuse when applicable
How can requirements help the business (non-technical) community understand how Drupal can help their organization succeed?
Attracting, Engaging and Converting in the Buyer 2.0 WorldNavigationArts
NavigationArts’ Senior Consultant Mark Davenport shows you how to optimize your website for an effective online marketing and sales funnel. Learn how to attract, engage, and convert prospects.
Using Ethnographic User Research to Drive Knowledge Management and Intranet S...NavigationArts
Is your organization leveraging its intranet for the bottom line?
Nearly 97% of all pharmacological research experiments fail to make it to human trials. If lessons learned from these failed experiments are not shared effectively, researchers continually recreate failed experiments resulting in great costs to organizations and their customers.
Topics covered:
* Types of user research
* Persona development
* Intranet adoption strategies
* Knowledge management strategies
* Best practices
Bruns and his team shadowed research scientists to learn how and why they shared - and didn't share - their knowledge with their peers. He will discuss findings of how researchers used (and did not use) their existing knowledge management systems, personas of the different types of pharmaceutical researchers (The Conductor, The Expert, The Advice Seeker, The Hermit, The Human Robot, and The Collaborator), strategies for enlisting the participation of the various personas within the organization, recommendations for how to create the next generation of the client's knowledge management intranet, lessons learned from this study, and best practices on conducting ethnographic user research to guide the success of your organization's intranet.
User Research & Usability Testing, The Key To User-Centered Web Site DesignNavigationArts
The most successful Web sites are those that put the user's needs, rather than the organization's, at the center of its design. But without User Research and Usability Testing, how can you have a user-centered design?
In this presentation to the Potomac Forum, Director of User Research, Toral Contractor, and Information Architect, Kirsten Miller, outline the following major methods of user research and usability testing, providing case studies for each method with tips and important discoveries. And help you understand how each method fits in to the project lifecycle.
Leveraging the Web to Extend Global Reach: SHRM India Case StudyNavigationArts
If your organization has audiences or objectives that extend beyond U.S. borders, have you created a Web strategy that supports them? Have you considered users’ needs and expectations through different cultural lenses? Does your site have the content, functionality, and visual cues that will drive success in international markets? Join NavigationArts and the Society for Human Resource Management (SHRM) for answers to these questions and more – as these experts discuss the strategy, design, and development behind SHRM’s global expansion online.
To accomplish their objective of becoming the leading HR member association in India, SHRM realized that the most powerful platform they could leverage was the Web. While their existing Web site was optimized for their core membership base in the United States, they realized they needed to tailor the Web site so that the content and design would be engaging for an Indian audience. Learn how NavigationArts designed and developed an India-focused extension of their global Web presence, and the user research that supported their effort.
This presentation will supply key insights on how to create a user-centric Web site for international audiences – how to align with cultural expectations and present an experience that an international community can identify as theirs.
Building a Better Web Enterprise for Colleges and UniversitiesNavigationArts
This presentation from NavigationArts discusses how to leverage the Web to promote your academic reputation; attract new students, donors, and research partners; engage alumni; and develop useful and usable portals for students, faculty, alumni and staff.
To learn more about the user experience design process, and how to evaluate a web design, you'll want to watch Matt Schleyer's presentation. During the session you'll learn: 1) Best practices in web design
2) Common mistakes in web design
3) The right questions to ask about an existing design, or a proposed design
4) The role evolving technology can --and should-- play on your site
Government 2.0: Whats Your Strategy For Public Engagement?NavigationArts
How can you make Web 2.0 work for your government agency? Is standing up individual tools (blogs, wikis, social media site pages, etc.) enough? In this session, we talked about how to transform the successes of individual tools into a cohesive Web 2.0 strategy that reflects the needs of citizens and the goals of stakeholders. We provided actionable tips about how to get started, and how to frame the issues for agency leadership.
Share Point, The Right CMS For Your Website?NavigationArts
Learn about how to evaluate content management systems (CMS) and select the right tool for your business. If you're considering either Microsoft SharePoint or Sitecore for your CMS, you'll want to see how these tools stack up in the evaluation process.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
21. Access to Business or
General Information
Primary User
Focused
Navigation
Key Tasks Drive Action
– Meets Prioritized
Goals of Business and
Users
Paired with Real Stories
Direct Access to
Deeper more
Contextually
Relevant Information
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