Whether you are building a new corporate intranet or revising an existing one, achieving success isn’t easy. Change doesn’t happen when we adopt new technologies, it happens when we adopt new behavior.
This presentation unpacks our learnings from designing and delivering many large-scale corporate intranets. Meghan Glasgow covers tips and best practices from understanding and serving your users to working with disparate databases to create a single system.
KPIs and baselining your intranet - Bryan RobertsonThoughtFarmer
The old axiom applies to intranets too: what gets measured gets done. Learn from analytics expert Bryan Robertson how to establish metrics that can be used to measure success and establish a baseline to measure intranet performance going.
Make Customers Fall in Love with Your Salesforce Self-service CommunityPerficient, Inc.
Many companies face the same challenges with their community: an abundance of great content but no easy way for users to access all that knowledge. In the end, self-service all comes down to the experience and how your users interact with your community in order to find what they need.
Making content discoverable wherever it resides can feel like a Herculean task, but it doesn’t have to be. Our best practices driven webinar, with real life examples from GoPro, demonstrated proven ways to:
-Design an engaging, value-driven community
-Drive self-service success by delivering relevant and proactive answers
-Leverage insights from your member interactions to continuously improve your content
-Create intuitive community experiences that connect your members with answers, faster
No data scientist (or pocket protector) needed!
5 steps to get started with effective content governance strategy and how Off...Netwoven Inc.
Information and content governance is frequently a missing piece of a content management strategy. Developing a CMS without governance or retention policy makes organizations vulnerable to litigation and compliance concerns.
Key Takeaways from the webinar:
- Introduction to enterprise content governance
- Challenges with current systems and business processes
- 5 ways to improve content governance (best practices)
- Administrative and user controls across the Office 365 suite
- Features of Office 365 auditing tools
- Features and controls in OneDrive for Business
- Q&A and wrap up
The Very Best Intranets and Digital Workplaces from the 2017 Digital Workplace & Intranet Global Forum conference in New York. Presentation webinar deck by Toby Ward, Prescient Digital Media.
The webinar presentation deck for "Intranet Content Management in a Social World" webinar, presented by Toby Ward, Founder, Prescient Digital Media.
Learn how to create, publish, and manage great content across multiple departments and publishers; and how to ensure old and bad content is renewed, archived or deleted.
A how-to 60-minute webinar hosted by Toby Ward, founder of Prescient Digital Media and the Digital Workplace & Intranet Global Forum conference series. You will learn:
- Rules for creating intranet content
- Intranet governance
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for content management and SharePoint
John Stover presented at a technology conference on SharePoint: the good, the bad, and the ugly. He began by explaining what SharePoint is and how it is commonly used today. He then discussed how to plan for SharePoint success by defining objectives, requirements, workloads, and technical environments. Stover also provided recommendations on training, support, and governance. He wrapped up by emphasizing the importance of testing and providing examples of how not to implement SharePoint and ensure failure.
KPIs and baselining your intranet - Bryan RobertsonThoughtFarmer
The old axiom applies to intranets too: what gets measured gets done. Learn from analytics expert Bryan Robertson how to establish metrics that can be used to measure success and establish a baseline to measure intranet performance going.
Make Customers Fall in Love with Your Salesforce Self-service CommunityPerficient, Inc.
Many companies face the same challenges with their community: an abundance of great content but no easy way for users to access all that knowledge. In the end, self-service all comes down to the experience and how your users interact with your community in order to find what they need.
Making content discoverable wherever it resides can feel like a Herculean task, but it doesn’t have to be. Our best practices driven webinar, with real life examples from GoPro, demonstrated proven ways to:
-Design an engaging, value-driven community
-Drive self-service success by delivering relevant and proactive answers
-Leverage insights from your member interactions to continuously improve your content
-Create intuitive community experiences that connect your members with answers, faster
No data scientist (or pocket protector) needed!
5 steps to get started with effective content governance strategy and how Off...Netwoven Inc.
Information and content governance is frequently a missing piece of a content management strategy. Developing a CMS without governance or retention policy makes organizations vulnerable to litigation and compliance concerns.
Key Takeaways from the webinar:
- Introduction to enterprise content governance
- Challenges with current systems and business processes
- 5 ways to improve content governance (best practices)
- Administrative and user controls across the Office 365 suite
- Features of Office 365 auditing tools
- Features and controls in OneDrive for Business
- Q&A and wrap up
The Very Best Intranets and Digital Workplaces from the 2017 Digital Workplace & Intranet Global Forum conference in New York. Presentation webinar deck by Toby Ward, Prescient Digital Media.
The webinar presentation deck for "Intranet Content Management in a Social World" webinar, presented by Toby Ward, Founder, Prescient Digital Media.
Learn how to create, publish, and manage great content across multiple departments and publishers; and how to ensure old and bad content is renewed, archived or deleted.
A how-to 60-minute webinar hosted by Toby Ward, founder of Prescient Digital Media and the Digital Workplace & Intranet Global Forum conference series. You will learn:
- Rules for creating intranet content
- Intranet governance
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for content management and SharePoint
John Stover presented at a technology conference on SharePoint: the good, the bad, and the ugly. He began by explaining what SharePoint is and how it is commonly used today. He then discussed how to plan for SharePoint success by defining objectives, requirements, workloads, and technical environments. Stover also provided recommendations on training, support, and governance. He wrapped up by emphasizing the importance of testing and providing examples of how not to implement SharePoint and ensure failure.
What You Need to Know Before Upgrading to SharePoint 2013Perficient, Inc.
Ready to join the SharePoint 2013 revolution but not sure what is involved? Are you in the middle of a migration that is behind schedule? This presentation walks you through general guidelines and common pitfalls to avoid so your transition to SharePoint 2013 will be successful.
Speaker Suzanne George discusses tips and tricks to ensure a successful SharePoint 2013 implementation and describe common mistakes that organizations make during the transition.
Whether you are in the middle of migrating to SharePoint 2013 or you are just thinking about implementation, this session will give you tools that will help you successfully deploy SharePoint within your organization.
Presenter Suzanne George, MCTS, is a Senior Technical Architect a Perficient. She has developed, administered, and architected website applications since 1995 and has worked with top 100 companies such as Netscape, AOL, Sun Microsystems, and Verio. Her experience includes custom applications and SharePoint integration with applications such as ESRI, Deltek Accounting Software, and SAP. Suzanne sits on the MSL IT Manager Advisory Council, was a contributing author for SharePoint 2010 Administrators and presents at SharePoint Saturdays around the country.
The document discusses various aspects of usability design for software applications, including usable security, dialog boxes, and mobile usability. It provides guidance on how to balance usability and security, including focusing on simplicity, engaging users, and testing the balance. It discusses different types of dialog boxes like modal and modeless dialog boxes and when each is appropriate. It also covers some common mobile usability issues.
The document provides tips for effectively communicating a library technology plan to different audiences. It emphasizes that 80% of effort should go towards planning, preparation, implementation and adoption rather than just 20% on choosing and installing systems. Communication is key to success and different audiences like staff, users, management have different needs and perspectives. The communicator needs to understand why each audience should care and tailor the messaging accordingly. Features tell but benefits sell so the technology plan should focus on how it benefits productivity, workflow and results rather than just features. It also cautions about potential problems and stresses the importance of integration, simplicity, saving time, increasing productivity and quality when justifying new technology.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
How to Facilitate the Government of our Governance - SharePointvman916
This document summarizes a presentation about developing an effective governance plan for SharePoint 2010. The presentation discusses how governance should focus on users and be a living document. It outlines challenges in SharePoint 2010 like metadata management, social features, and workflows. The presentation emphasizes that governance plans must be reviewed regularly and adapted over time to keep pace with changes to the system and user needs.
How to Create an Award-Winning Intranet (Part 1 of 12) Bonzai Intranet
In Part 1 of our 12 part intranet series, 'Architecting & Executing Intranet Success,' We discuss How to Create an Award-Winning SharePoint Intranet Platform on Office 365.
Social Intranet Content Management
- Content management principles
- Rules for creating intranet content
- Writing for the intranet
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for CMS's and SharePoint
The document discusses strategies for developing customer-centric content. It recommends performing user research such as surveys, interviews and usability tests to develop personas representing key user groups. User stories are then created based on the personas to outline tasks and goals. Content strategies should be tailored to specific use cases and ensure content is task-focused, personalized and available across channels. Iterative testing and evolution is important as customer needs change over time.
Leveraging Failure to Succeed in DevOpsSteve Brown
DevOps is typically perceived as a way to avoid failure; however, failures are steps in the right direction. Learning from failures and turning the DevOps practice into one that will lead you toward even greater success – better, faster.
Customer Training: How to Select the Best LMS for Your Customer Learning Prog...Expertus Inc.
Business customers and employees have very different learning needs. What does that mean for the LMS you choose for customer training? Slides from our live webinar featuring John Leh, independent LMS analyst at TalentedLearning, and Caleb Johnson, Director of Strategic Accounts at Expertus. (October 1, 2014)
Intranet Project: Roll-out Strategy & Pain Points to considereXo Platform
A modern intranet is a must in every organization. These slides
list the key steps needed for your intranet launch and the pain points to consider along with ways to avoid them.
Presentation delivered at an Intranet event in Zurich, September 2012. Explains 3 business drivers of an intranet and the 5 top tips to deliver a successful intranet.
This presentation will present insights into web user psychology, how to think about and write for the web, how to identify common content mistakes and how writing for the web will improve your search engine rankings.
Metadata Matters – Collaboration, Search, and Information Governance at Brail...Concept Searching, Inc
Brailsford & Dunlavey has earned a reputation as a premier national program management firm, overseeing billions of dollars in new construction and renovation projects. It offers comprehensive services, ranging from planning through implementation, and manages all areas of risk, and maintains constant control of budget, schedule, and quality.
Brailsford & Dunlavey’s goal was to update its SharePoint 2010 intranet, to refresh an out-of-the-box design and to improve usability and collaboration. The existing intranet lacked a clear governance structure, effective information architecture, and mobile accessibility. With nearly 70,000 documents and more than 8,000 list items on its intranet, and another 200,000 on its client portal, the firm needed a way to make intranet content significantly more accessible to employees across several national offices.
The redeveloped and redesigned intranet was implemented with responsive design, to encourage the highly mobile workforce to access the site from anywhere. The intranet’s new, intuitive design reflects the look and feel of Brailsford & Dunlavey’s public facing website, and the refreshed information architecture has provided a clear path to find important information.
Join Brailsford & Dunlavey and Concept Searching to:
• Discover what was done from a technology perspective
• Understand how all the firm’s documents were tagged and classified
• Find out how long the project took
• Hear about challenges and lessons learned
• Learn what the benefits have been
• Watch a demo and see the intranet in action
What drives a great intranet user experience? Are we keeping it simple enough for our employees? Is the intranet user experience engaging enough for them to use it excitedly, and not just to complete the task?
Intranets have become more than just branding, graphics, leader messages, or news. Enabling employees to find relevant information is a critical use case for intranet success, so developing a consistent user experience is a vital step in deploying a successful Intranet. A resource-limited user experience team often focuses on the client-facing systems. That leaves the internal designs to evolve slowly, often without care or thought. Over time, this creates costs for the organization, as the intranet becomes inept and inhibits the employees from doing critical functions.
Enterprise are looking for intranet UX strategies that increase employee productivity, communication, and satisfaction. In this webinar we will capture some key aspects on what it takes to have amazing UX to the employees by just keeping it simple and follow basic usability guidelines. You will learn how to best support your organization, enable employee communication, and increase employee productivity and satisfaction by improving the intranet’s usability.
The webinar discusses the following in details:
• Intranet UX: An Introduction
• Understanding employees' needs, workflow, and tasks
• User-focused intranet design process
• Redesigning an intranet and catalysts for redesign
• Design Trends & Best Practices
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
The document provides an agenda for a presentation on information architecture for HMI navigation schemes. It introduces Inductive Automation and discusses common challenges with HMI navigation. It defines information architecture and discusses meaningful content organization and intuitive layout organization. It covers defining users, card sorting exercises, content hierarchies, layout best practices, navigation patterns, and more resources. The presentation aims to help optimize HMI interfaces through information architecture principles.
Two user-interface (UI) design experts from Inductive Automation share effective ways to make your interface design more organized and easier to navigate. They discuss the principles of information architecture and how to apply these practices to build well-structured, intuitive projects.
Global Content Strategy and Enterprise Architecture for Real ROI, Sitecore Sy...NavigationArts
Based on the 2014 Sitecore Symposium presentation, we explore the 8 principles of Global Content Strategy & Enterprise Architecture.
Through enterprise content strategy and engagement practices, Sitecore can help organizations realize tangible value, enable rapid deployment and lead qualification, all within a simple to use interface for non-technical users.
NavigationArts will show how to reduce redundancies around content creation, improve brand consistency across platforms, and establish Key Performance Indicators for measuring and improving eCommerce sales and customer satisfaction.
What You Need to Know Before Upgrading to SharePoint 2013Perficient, Inc.
Ready to join the SharePoint 2013 revolution but not sure what is involved? Are you in the middle of a migration that is behind schedule? This presentation walks you through general guidelines and common pitfalls to avoid so your transition to SharePoint 2013 will be successful.
Speaker Suzanne George discusses tips and tricks to ensure a successful SharePoint 2013 implementation and describe common mistakes that organizations make during the transition.
Whether you are in the middle of migrating to SharePoint 2013 or you are just thinking about implementation, this session will give you tools that will help you successfully deploy SharePoint within your organization.
Presenter Suzanne George, MCTS, is a Senior Technical Architect a Perficient. She has developed, administered, and architected website applications since 1995 and has worked with top 100 companies such as Netscape, AOL, Sun Microsystems, and Verio. Her experience includes custom applications and SharePoint integration with applications such as ESRI, Deltek Accounting Software, and SAP. Suzanne sits on the MSL IT Manager Advisory Council, was a contributing author for SharePoint 2010 Administrators and presents at SharePoint Saturdays around the country.
The document discusses various aspects of usability design for software applications, including usable security, dialog boxes, and mobile usability. It provides guidance on how to balance usability and security, including focusing on simplicity, engaging users, and testing the balance. It discusses different types of dialog boxes like modal and modeless dialog boxes and when each is appropriate. It also covers some common mobile usability issues.
The document provides tips for effectively communicating a library technology plan to different audiences. It emphasizes that 80% of effort should go towards planning, preparation, implementation and adoption rather than just 20% on choosing and installing systems. Communication is key to success and different audiences like staff, users, management have different needs and perspectives. The communicator needs to understand why each audience should care and tailor the messaging accordingly. Features tell but benefits sell so the technology plan should focus on how it benefits productivity, workflow and results rather than just features. It also cautions about potential problems and stresses the importance of integration, simplicity, saving time, increasing productivity and quality when justifying new technology.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
How to Facilitate the Government of our Governance - SharePointvman916
This document summarizes a presentation about developing an effective governance plan for SharePoint 2010. The presentation discusses how governance should focus on users and be a living document. It outlines challenges in SharePoint 2010 like metadata management, social features, and workflows. The presentation emphasizes that governance plans must be reviewed regularly and adapted over time to keep pace with changes to the system and user needs.
How to Create an Award-Winning Intranet (Part 1 of 12) Bonzai Intranet
In Part 1 of our 12 part intranet series, 'Architecting & Executing Intranet Success,' We discuss How to Create an Award-Winning SharePoint Intranet Platform on Office 365.
Social Intranet Content Management
- Content management principles
- Rules for creating intranet content
- Writing for the intranet
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for CMS's and SharePoint
The document discusses strategies for developing customer-centric content. It recommends performing user research such as surveys, interviews and usability tests to develop personas representing key user groups. User stories are then created based on the personas to outline tasks and goals. Content strategies should be tailored to specific use cases and ensure content is task-focused, personalized and available across channels. Iterative testing and evolution is important as customer needs change over time.
Leveraging Failure to Succeed in DevOpsSteve Brown
DevOps is typically perceived as a way to avoid failure; however, failures are steps in the right direction. Learning from failures and turning the DevOps practice into one that will lead you toward even greater success – better, faster.
Customer Training: How to Select the Best LMS for Your Customer Learning Prog...Expertus Inc.
Business customers and employees have very different learning needs. What does that mean for the LMS you choose for customer training? Slides from our live webinar featuring John Leh, independent LMS analyst at TalentedLearning, and Caleb Johnson, Director of Strategic Accounts at Expertus. (October 1, 2014)
Intranet Project: Roll-out Strategy & Pain Points to considereXo Platform
A modern intranet is a must in every organization. These slides
list the key steps needed for your intranet launch and the pain points to consider along with ways to avoid them.
Presentation delivered at an Intranet event in Zurich, September 2012. Explains 3 business drivers of an intranet and the 5 top tips to deliver a successful intranet.
This presentation will present insights into web user psychology, how to think about and write for the web, how to identify common content mistakes and how writing for the web will improve your search engine rankings.
Metadata Matters – Collaboration, Search, and Information Governance at Brail...Concept Searching, Inc
Brailsford & Dunlavey has earned a reputation as a premier national program management firm, overseeing billions of dollars in new construction and renovation projects. It offers comprehensive services, ranging from planning through implementation, and manages all areas of risk, and maintains constant control of budget, schedule, and quality.
Brailsford & Dunlavey’s goal was to update its SharePoint 2010 intranet, to refresh an out-of-the-box design and to improve usability and collaboration. The existing intranet lacked a clear governance structure, effective information architecture, and mobile accessibility. With nearly 70,000 documents and more than 8,000 list items on its intranet, and another 200,000 on its client portal, the firm needed a way to make intranet content significantly more accessible to employees across several national offices.
The redeveloped and redesigned intranet was implemented with responsive design, to encourage the highly mobile workforce to access the site from anywhere. The intranet’s new, intuitive design reflects the look and feel of Brailsford & Dunlavey’s public facing website, and the refreshed information architecture has provided a clear path to find important information.
Join Brailsford & Dunlavey and Concept Searching to:
• Discover what was done from a technology perspective
• Understand how all the firm’s documents were tagged and classified
• Find out how long the project took
• Hear about challenges and lessons learned
• Learn what the benefits have been
• Watch a demo and see the intranet in action
What drives a great intranet user experience? Are we keeping it simple enough for our employees? Is the intranet user experience engaging enough for them to use it excitedly, and not just to complete the task?
Intranets have become more than just branding, graphics, leader messages, or news. Enabling employees to find relevant information is a critical use case for intranet success, so developing a consistent user experience is a vital step in deploying a successful Intranet. A resource-limited user experience team often focuses on the client-facing systems. That leaves the internal designs to evolve slowly, often without care or thought. Over time, this creates costs for the organization, as the intranet becomes inept and inhibits the employees from doing critical functions.
Enterprise are looking for intranet UX strategies that increase employee productivity, communication, and satisfaction. In this webinar we will capture some key aspects on what it takes to have amazing UX to the employees by just keeping it simple and follow basic usability guidelines. You will learn how to best support your organization, enable employee communication, and increase employee productivity and satisfaction by improving the intranet’s usability.
The webinar discusses the following in details:
• Intranet UX: An Introduction
• Understanding employees' needs, workflow, and tasks
• User-focused intranet design process
• Redesigning an intranet and catalysts for redesign
• Design Trends & Best Practices
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
The document provides an agenda for a presentation on information architecture for HMI navigation schemes. It introduces Inductive Automation and discusses common challenges with HMI navigation. It defines information architecture and discusses meaningful content organization and intuitive layout organization. It covers defining users, card sorting exercises, content hierarchies, layout best practices, navigation patterns, and more resources. The presentation aims to help optimize HMI interfaces through information architecture principles.
Two user-interface (UI) design experts from Inductive Automation share effective ways to make your interface design more organized and easier to navigate. They discuss the principles of information architecture and how to apply these practices to build well-structured, intuitive projects.
Global Content Strategy and Enterprise Architecture for Real ROI, Sitecore Sy...NavigationArts
Based on the 2014 Sitecore Symposium presentation, we explore the 8 principles of Global Content Strategy & Enterprise Architecture.
Through enterprise content strategy and engagement practices, Sitecore can help organizations realize tangible value, enable rapid deployment and lead qualification, all within a simple to use interface for non-technical users.
NavigationArts will show how to reduce redundancies around content creation, improve brand consistency across platforms, and establish Key Performance Indicators for measuring and improving eCommerce sales and customer satisfaction.
How can you increase enrollment? Nurture your staff, students and alumni? And how do you reduce the cost of doing so?
This presentation by Chad Van Lier explains how responsive design is an effective and efficient manner in which to engage your empowered and hyperconnected students. If done correctly, it’s impact is far reaching.
5 Critical Keys to Success with Sitecore DMSNavigationArts
Are you putting your analytics to work with your data management system? Collecting data is the easy part, but using it to create real value takes skills, planning, and the proper tools. Sitecore’s integrated analytics platform provides the tools, but what else do you need to reap the benefits?
This webinar is presented by Sitecore and Navigationarts. We highlight what you need to get started and what you need to get the most out of DMS. Case study examples ranging from B to B, B to C, and somewhere in between highlight best practices in custom reporting, audience segmentation, real time personalization, and more.
The webinar covers:
How to plan for DMS including audience analysis and content tagging strategies
The ideal project approach
Best practices in B to B and B to C marketing tactics
Using real time personalization
Understanding engagement tiers; out-of-the-box vs customized
Requirements and Drupal: Planning for Successful ProjectsNavigationArts
When embarking on a development project of any scale, communication and documented requirements are vital to success. The goal of requirements documentation is to clearly communicate what will be delivered and to ensure there is mutual consensus around in-scope functionality, and how the system will look and behave.
In this on demand webinar presented with Acquia, we explore best practices in project communication and associated requirements to support successful Drupal projects.
Intended Audience
This is not a technical presentation, but it does cross the boundary between technical and business owners. It is intended for the following audience groups:
Project Managers
Small business owners
Developers
Technical decision makers interested in Drupal
Web Managers
Topics Covered
R.J. Townsend, the NavigationArts Drupal Practice Lead presents along with Jon Riekse, the NavigationArts Director of Business Analysis. The two discuss:
Lessons learned from past Drupal projects
How a Business Analyst role can complement a project team
How to think about functionality and requirement reuse when applicable
How can requirements help the business (non-technical) community understand how Drupal can help their organization succeed?
Attracting, Engaging and Converting in the Buyer 2.0 WorldNavigationArts
NavigationArts’ Senior Consultant Mark Davenport shows you how to optimize your website for an effective online marketing and sales funnel. Learn how to attract, engage, and convert prospects.
Mobile Trends & Innovations: What Your Business Needs To KnowNavigationArts
The document summarizes key trends in the mobile industry and provides recommendations for businesses on developing a mobile strategy. It covers the growth of smartphones and tablets surpassing PCs, the shift to mobile internet usage exceeding desktop usage, and dominant players in the smartphone market. It then discusses considerations for organizations in implementing a mobile strategy, including determining if mobile is a good fit, options to explore, and how to get started. Finally, it outlines current and future mobile user experience trends such as cloud computing, location awareness, payments, and wearable computing.
Using Ethnographic User Research to Drive Knowledge Management and Intranet S...NavigationArts
Is your organization leveraging its intranet for the bottom line?
Nearly 97% of all pharmacological research experiments fail to make it to human trials. If lessons learned from these failed experiments are not shared effectively, researchers continually recreate failed experiments resulting in great costs to organizations and their customers.
Topics covered:
* Types of user research
* Persona development
* Intranet adoption strategies
* Knowledge management strategies
* Best practices
Bruns and his team shadowed research scientists to learn how and why they shared - and didn't share - their knowledge with their peers. He will discuss findings of how researchers used (and did not use) their existing knowledge management systems, personas of the different types of pharmaceutical researchers (The Conductor, The Expert, The Advice Seeker, The Hermit, The Human Robot, and The Collaborator), strategies for enlisting the participation of the various personas within the organization, recommendations for how to create the next generation of the client's knowledge management intranet, lessons learned from this study, and best practices on conducting ethnographic user research to guide the success of your organization's intranet.
User Research & Usability Testing, The Key To User-Centered Web Site DesignNavigationArts
The most successful Web sites are those that put the user's needs, rather than the organization's, at the center of its design. But without User Research and Usability Testing, how can you have a user-centered design?
In this presentation to the Potomac Forum, Director of User Research, Toral Contractor, and Information Architect, Kirsten Miller, outline the following major methods of user research and usability testing, providing case studies for each method with tips and important discoveries. And help you understand how each method fits in to the project lifecycle.
Leveraging the Web to Extend Global Reach: SHRM India Case StudyNavigationArts
If your organization has audiences or objectives that extend beyond U.S. borders, have you created a Web strategy that supports them? Have you considered users’ needs and expectations through different cultural lenses? Does your site have the content, functionality, and visual cues that will drive success in international markets? Join NavigationArts and the Society for Human Resource Management (SHRM) for answers to these questions and more – as these experts discuss the strategy, design, and development behind SHRM’s global expansion online.
To accomplish their objective of becoming the leading HR member association in India, SHRM realized that the most powerful platform they could leverage was the Web. While their existing Web site was optimized for their core membership base in the United States, they realized they needed to tailor the Web site so that the content and design would be engaging for an Indian audience. Learn how NavigationArts designed and developed an India-focused extension of their global Web presence, and the user research that supported their effort.
This presentation will supply key insights on how to create a user-centric Web site for international audiences – how to align with cultural expectations and present an experience that an international community can identify as theirs.
Building a Better Web Enterprise for Colleges and UniversitiesNavigationArts
This document discusses building a better university web enterprise. It recommends understanding target audiences and their needs instead of trying to be everything to everyone. A unified strategy should have separate internal and external-facing sites with consistent branding. The primary goals are strengthening the online brand, creating an intuitive user experience, and optimizing resources. It provides best practices for universities which include evaluating the competitive landscape, analyzing site usage data, conducting user research, and understanding technical infrastructure requirements.
To learn more about the user experience design process, and how to evaluate a web design, you'll want to watch Matt Schleyer's presentation. During the session you'll learn: 1) Best practices in web design
2) Common mistakes in web design
3) The right questions to ask about an existing design, or a proposed design
4) The role evolving technology can --and should-- play on your site
Government 2.0: Whats Your Strategy For Public Engagement?NavigationArts
How can you make Web 2.0 work for your government agency? Is standing up individual tools (blogs, wikis, social media site pages, etc.) enough? In this session, we talked about how to transform the successes of individual tools into a cohesive Web 2.0 strategy that reflects the needs of citizens and the goals of stakeholders. We provided actionable tips about how to get started, and how to frame the issues for agency leadership.
Share Point, The Right CMS For Your Website?NavigationArts
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2. Launching a Successful Intranet
•
•
•
•
Key
Key
Key
Key
#1:
#2:
#3:
#4:
Balance Competing Needs
Focus Your Efforts
Keep it Simple
Commit to the Cause
4. Key #1 Balance Competing Needs
User Experience: Don’t forget the humans!
•Who are your users? What are their needs?
•What features or functionality sets assist the most or the
most important segments?
Content is King
•Who will own the creation, management and
maintenance of content?
•What content gaps exist now? How does your content
support KPIs and goals?
Technology: Take the Long View
•As you build the platform for the Intranet, will it
accommodate future iterations or needs? How will
technology prevent one-off websites or solutions?
•How can we strike a balance between automating
processes without overcomplicating them?
6. Key #2 Focus your Efforts
Productivity
•
•
•
Find and leverage resources that support employee task completion
Provide access to enterprise applications
Assist in cross-departmental knowledge sharing and management
Community
•
•
•
Help new employees navigate the organization and how it works
Communicate across departments and business units
Share knowledge and leverage the expertise of colleagues
Self-Service
•
•
•
Help employees identify and obtain relevant training
Learn and follow official processes and procedures
Manage their relationship with the organization
Internal
Communications
•
•
•
Keep abreast of current initiatives
Find out about events, promote one’s own events
Access company news, alerts, deadlines and announcements
Maintenance
•
•
•
Update and evolve the site
Maintain consistency in look, feel and language
Better accommodate new functionality without creating “one off” systems
7. Key #2 Focus your Efforts – Productivity Examples
Personalization or
Customization
•
•
Use Active Directory or
other mechanism to
detect users. Differ
content based on role,
geography, hierarchy,
department
Allow users to explicitly
personalize their
experience
8. Key #2 Focus your Efforts – Productivity Examples
Bundling
Data/Content Across
Platforms
•
With many “home
grown” content
management systems in
place or ad hoc sites
and platforms, bundle
content logically and
display it in one place
11. Key #3 Keep it Simple
Search & Guided Navigation
• #1 issue with intranets
• Mega Menus
• Faceted Search
• Renewed emphasis on taxonomy
and filter search
Clean Layout
• Avoid overwhelming users with
content.
• Don’t worry about being “above the
fold”
• Personalization/customization can
help prioritize content by user group
13. Key #4 Commit to the Cause
Intranet teams are growing.
Still only 1.4% of an
organization’s entire employee
pool, it’s double from last year
14. Key #4 Commit to the Cause
Communicate
• Intranet teams should not be “behind the curtain”
• Communicate with internal divisions and departments
about upcoming enhancements, features
• Ask users for feedback regularly
Govern
• Create rules for where content “lives” and ownership
• Regularly review analytics and search metrics
• Review taxonomy for enhancements
• Create content style guide to set tone and educate
users on best practices
• Set expiration alerts on content to ensure it is accurate,
relevant for users
17. Key #1 Focus your Efforts – Productivity Examples
Enhanced Search
Functionality
•
•
•
•
Federated search
Introduce or enhance
faceted search capability
Improve employee
profile or skills expertise
search capability
List most commonly
searched terms
Faceted Search
Personalization
Aggregation
Editor's Notes
{"16":"Thanks!\n","11":"Just beause you can, doesn’t mean you should. \nAssuming you’ve understood your users needs, weighed it against the content you have, the ability to create and maintain that content AND determined your technology, now it’s a matter of selecting\nClean Layout – Your intranet is not and should not be meant to replace human interaction. You want users to be able to complete tasks and get their job done – but find SMEs or other people to collaborate with. \n","17":"The next 3-4 slides illustrate some ways that an “improved productivity goal” can be achieved. This first slide goes through “enhanced search functionality.” \nDepending on the type of content, we often recommend investigating ways to help users find relevant information. \n","6":"Every organization we speak with talks to us about the issues they are facing. Invariably, the issues fall within 5 areas or categories. It’s important to keep your organization on track and focus your efforts. Especially as these types of buzzwords mean different things to different people and can spiral. \nA rule of thumb? Dream big, start small and act fast. Additional features sets and functionality can and will be rolled out later. \nThe bullet points to the right illustrate the many ways to solve these challenges – some are simple while the others are complex. It’s important to note that you cannot solve all of these equally – nor should you. \nTalking points: \nImproving Productivity seems like an obvious goal for any intranet. Where we see Intranet Program Managers succeeding is helping their organizations CLEARLY defining that that looks like. There are many ways to improve productivity – the key is: for who and how? You’ll want to ensure the tactics to improve productivity actually meet the needs of your users and is sustainable in the long run.\nCommunity – For many organizations experiencing change – wherther that be geographic expansion and aging workforce, building a community for new and tenured employees to share feel part of something greater and bigger is important. \nSelf-Service – The objective of the intranet is NOT to replace human interaction. Too often companies view the intranet was a way to help people not be required to talk to people… not the right way to think about it. It’s to connect people on tasks, ideas and initiatives that drive value. Changing HR administrative information is not of real value to 99.9% of organizations (so S-S is NICE/EASY TO DO). You want to connect users to knowledge, people, expertise, data/content that drives value (SS – is GREAT/HARDER TO DO_). Ability for users to find other employees who have expertise in a unique way or project teams to find each other and collaborate. Ultimately most orgs only see the nice/easy…\nInternal Communications – reduce email overload, provide easy ways to connect and learn about your work environment, corporate culture, happenings, etc. This has high overlap with community at times but still deserves it’s own category\nMaintenance – Essentially: how do you create something that supports all of the other business goals above it? \n","1":"Introduction \nMG, Managing Director. Thank you for taking the time to listen. We’re going to try to keep this presentation fairly brief and focus on 4 tips or best practices when thinking about either creating a new intranet, revising your existing one. This webinar stays high-level but should give you guidance on how to navigate and help your organization weigh and prioritize the best ways to improve user adoption of your intranet. \n","7":"The next 3-4 slides illustrate some ways that an “improved productivity goal” can be achieved TACTICALLY. This first slide goes through customization and personalization. \nThis is a fairly simple idea and easier to execute. The idea behind personalization is to reduce or eliminate the burden on the user to find information and, instead, you are able to present it to them. \nSIMPLE \nTremendous opportunity – known users, their role, their needs, their tenure… \nCustomization allows\n","13":"Intranets – like any web experience – are not “done’. You need a team of people that own it, maintain it. Without management and ownership, your intranet will likely become what you originally started with – a website with tremendous amoutns of either irrelevant information, overly cluttered or a site that cannot be useful to users because content is buried. \n","2":"The 4 areas we will touch on during this presentation are: \nBalancing Competing Needs: This is a critical area where many of clients need the most help. With so many options and opportunities to improve or launch a new intranet it will be very important for you, as a manager or stakeholder in this process to take a hard look balancing your users need with your organization’s ability to (1) deliver and maintain the new experience – both from a technology and content perspective and (2) your employees ability to metabolize change. \nFocus your efforts: We’ll spend considerable time talking about how to avoid boiling the ocean and illustrate how key buzzwords like “productivity” or “self-service” should be better defined. \nKeep it simple: In the past 18 months, I’ve worked on approximately five intranet projects. Regardless of industry, we see the same elements as crucial to the successs of an intranet. We’ll walk through those in a few minutes. \nCommit to the Cause – If your organization is looking to revamp or launch a new intranet, there needs to not only be executive buy-in for the redesign and launch but for the ongoing maintenance. This is not a “one and done” exercise. This section also includes some high-level tips on communication and governance., Communicate and Govern – At the beginning of any digital experience initiative you’ll want to create some rules for the road, guidelines, and maintenance protocols or processes early in the process. \n","8":"On the more complex side… \n","9":"Graphic was used to facilitate discussions: \nWhat content is available to all versus some of the employees. We landed that any information on the intranet was for ALL user while external systems (marked with a dotted line) would be available to some. \nSystem of record for known document and content types. Where should resumes be updated, what is the system of record as it relates to employee data (job title, etc.)\n","15":"I hope toda’s presentation was helpful. To see some detailed examples of Intranet and employee portal work we’ve done for our clients, please visit our case study page. \nIf you’d like to learn more about any of the topics we’ve covered…\n","4":"I could spend 45 minutes on this slide. \nYou should consider this a three-legged stool. As consultants, we here at NavigationArts keep these three elements top of mind on every task, activity and deliverable throughout the process. \nUSER EXPERIENCE\nThere’s a great quote – “Revolution doesn’t happen when we adopt new technologies, it happens when we adopt new behaviors” \nAt the beginning of any initiative, our first step is to understand your users. If the end goal is ensure user adoption and satisfaction, you must uncover your users needs. Typically we evaluate the different audience groups and create segments to weigh and prioritize later. Segments may be based on geography, department or role. IN some cases it may be based on a users tenure or more detailed information. But the objective is to document the the different segments, understand their met and unmet needs and then rank and prioritize those needs. \nCONTENT\nContent\n*This is a huge category. For the purpose of this discussion, it can be broken into 2 parts. \nFirst, What content exists? What shape is it in? Is it accurate, reliable, and up to date? It will be important to not only look at intranet content –if it exists, but knowing what other content, systems, or data people rely on for their daily jobs. Understanding the level of effort to create and maintain content will allow you to do the SECOND part, which is determine who owns it now and moving forward? As we’ll get to later in the presentation (The Commit to the Cause section), it will be important to plan for the overall maintenance. If your organization has a small web team or a large distributed content authoring model, you will want to design and maintaint the intranet different. \nTECHNOLOGY\nMost Intranets are not built from scratch. In our experience, the intranet is either replacing 2,3,10 or more “mini-intranets” that were created organically by your organization. Additionally there are multiple back-end systems in place with a wealth of information that can be leveraged on your intranet. It’s important to determine the right platform for content to “live” and evaluate your in-house expertise to leverage the existing platforms or integrate them with others. \n"}