In a world of growing diversity and the need to interact with those who may be "different" from us, the issue of "otherness" has become more prevalent.
In a world of growing diversity and the need to interact with those who may be "different" from us, the issue of "otherness" has become more prevalent.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
N5 Communication students will find this module about Multicultural communication interesting and challenging. We live in a changing South Africa. Use these slides to understand the world better around you. Especially for N5 Communication students studying at FET Colleges in South Africa.
presentation introducing cross cultural communication information and tips to avoid the largest hazard companies have in today\'s global business world.
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.
N5 Communication students will find this module about Multicultural communication interesting and challenging. We live in a changing South Africa. Use these slides to understand the world better around you. Especially for N5 Communication students studying at FET Colleges in South Africa.
presentation introducing cross cultural communication information and tips to avoid the largest hazard companies have in today\'s global business world.
Local and Global Communication in Multicultural Settings - Purposive Communic...Nathaniel Aliguyon
Globalization impacts communication in various ways and degrees. Also, communication varries depending on the cultural setting. English, as a medium of communication, has been evolving into more nativized varieties of the language.
This document defines diversity, social diversity, its dynamics and dimensions in terms of interpersonal intrapersonal, cultural and cross cultural aspect
Communication and Culture
Chapter 3
Culture is a learned system of thought and behavior that belongs to and typifies a relatively large group of people; it is the composite of their shared beliefs, values, and practices.
Understanding Culture
Culture is learned through communication
Through these processes, you acquire a set of shared perceptions and develop models for appropriate behavior
Worldview: the framework through which you interpret the world and the people in it
Much of your worldview is not obvious
Culture affects communication
As we learn culture through communication, we also use communication to express our culture
We frequently communicate our worldview when we present ourselves for strategic purposes
Worldview reflected by media
Intercultural Communication Matters
People from different cultures with different worldviews perceive the world quite differently
Intercultural Communication: communication between people from different cultures who have different worldviews
The answer to intercultural misunderstanding is not to hide under a rock or only associate with people like you
A Diverse Society
In order to function competently as a member of such a diverse society, you need to be able to communicate appropriately and effectively with a wide array of individuals
Two key parts: understanding your cultural expectations for communication and respecting those of others
Mobility
Must be ready to address cultural differences
6 in 10 adults have moved to a new community in their lives
More than 1 in 5 say the place they are living now is not “home”
You will, almost without exception, communicate at some time or another with people from outside your culture/hometown both face-to-face and through media
Mediated Interaction
We communicate electronically more and more each year
Internet and other technology allows us to connect with far-off family members and friends, plus individuals from around the country—or around the world.
Even Americans who don’t have access to these technologies, traditional media still makes exposure to different cultures possible
Diverse Organizations
Any job you take will involve some degree of intercultural communication
Being aware of the way that culture impacts communication is especially crucial to business communication across borders
Communication and Cultural Variations
Scholars have identified seven major communication variations across cultures:
High and Low context
Collectivist and Individualist orientations
Comfort with uncertainty
Masculine and Feminine orientations
Approaches to power distance
Time orientation
Value of emotional expression
These variations fall on a spectrum, they are not opposites
High and Low Context Cultures
Culture has a big impact on how direct we are in our use of language and how much we rely on other, nonverbal ways to communicate
High-context: use contextual cues—such as time, place, relationship, and situation—to both interpret meanin.
Dedicated to a culturally and spiritually respectful path that transcends assimilation, resignation, and conflict through the spirit of cooperation, healing, compassion, for creating partnerships with all members of the Human Family.
All people have a culture - it is how human beings make sense of the world. Culture shapes how people think, learn and solve problems, what they value and respect, what attracts and delights them, what offends them and their sense of what is appropriate. More deeply, culture is the soil in which the tree of identity has its roots. Culture is manifest in human relations, systems of organization, technology, arts, politics, economics, community life - all the things that humans do.
This Powerpoint is utilized by Dr. Lee Brown and Chief Phil Jr in Diversity Workshops for Communities, Governments, Organizations, and Corporations.
Global Marketing Chapter 3 : Cultural Foundations [Elegant (V)]Md. Abdur Rakib
The report include the last part Chapter 3: Cultural Foundations from Global Marketing Book by Jhonny K. Johansson. Global culture, culture across countries,global culture,global marketing,meaning of culture,self-reference criterion,silent language,SRC are the discussion topic
Cross Cultural Communications, 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck, sponsored by Credit Management Association. More information: www.creditmanagementassociation.org
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
4. It’s a way of life.
A way of life refers to the aspects
of culture that make up the lives
of its members such as
language, norms and values.
CULTURE
Culture makes up our identities.
5.
6. Culture also includes….
SOCIOECONOMIC STATUS
GENERATIONAL IDENTITY
ABILITY (Differently-abled)
LIFESTYLE/PERSONAL INTERESTS
RELIGION
PHASES OF LIFE
GEOGRAPHIC LOCATION
SEXUAL ORIENTATION
EDUCATION/SCHOOL
8. is the way we manage
our identities.
It’s the process of
exchanging the symbols
we use to send messages
and create meaning.
SYMBOLS express
meaning using language
and behavior.
COMMUNICATION…
9. CULTURAL
CONSTRUCTION
Symbols can be used to
create meaning and construct
an identity through repetition.
“the world as we envision
and built it”
CULTURAL
REPRESENTATION
Symbols can be used to
represent meanings that are
relevant to our experiences.
“the world as we know and
understand it”
@aerialellis
11. statements about the characteristics
and behaviors that describe a segment
of the members of cultural group.
Generalizations can be helpful in
understanding how to relate a cultural
group and interact with someone.
WE MAKE GENERALIZATIONS…
12. WE BELIEVE STEREOTYPES…
expectations that members of a
cultural group will have the same
characteristics.
Stereotypes do not leave room
for individual differences and
understanding about one person’s
way of life.
13. WE DEVELOP PREJUDICE…
a hostile attitude toward
members of a cultural group.
Prejudice is a belief that
stereotypes are associated with
all members of a cultural group.
14. WE SHOW DISCRIMIMATION…
the extension of prejudice into
behavior in a way that causes
different or negative treatment
of a member of stereotyped
group.
16. Diversity . . .
The broad range of similarities
and differences including
but not limited to race,
gender, age, religion,
ethnicity, sexual orientation,
disabilities and points
of view that exist within
our communities,
companies, organizations
and schools/colleges.
@aerialellis
17. Inclusion . . .
Providing equal opportunity
to all people to fully engage
themselves in creating an
environment and a cultural
attitude whereby everyone
and every group fits, feels
accepted, has value and
can contribute to society.
@aerialellis
18. Stages of
Diversity
Awareness
Denial
• Narrow video
of the world
• Noawareness
of cultural
differences
• In extreme
cases, may
claim other
cultures are
subhuman
Defense
• Perceives
threat
against
one’s
comfortable
worldview
• Uses
negative
stereotyping
• Assumes own
culture
superior
Minimizing
Differences
• Focuses on
similarities
among all
peoples
• Hides or
trivializes
cultural
differences
Acceptance
• Recognizes
validity of other
ways of thinking
and perceiving
the world
• Accepts
behavioral
differences and
underlying
differences in
values
Adaptation
• Able to
empathize
with those of
other cultures
• Able to shift
from one
cultural
perspective
to another
Integration
• Multicultural
attitude-
enables one
to integrate
differences
and adapt
cognitively
and
behaviorally
@aerialellis
19. The approach to
communication
is changing…
• Many Americans grew up
in racially unmixed
neighborhoods
• Had little exposure to
people substantially
different from themselves
• Uncomfortable talking
about cultural differences
• Develop limited
perspectives from inner
circle or news media
20. because it forces us to acknowledge the presence of a
variety of cultural groups, identities and ideas.
Diversity cannot take on a role in culture unless it is
communicated through inclusion. It includes having a
multicultural worldview – being open to diversity and
understand its importance.
Diversity is a big deal...
22. IMPLICIT BIAS
(unconscious)
refers to judging people according to
unconscious stereotypes based on cultural
identity; when we have attitudes towards
or associate stereotypes with them without
our conscious knowledge.
It is a universal phenomenon,
not limited by race, gender, or
even country of origin, reinforced/
revealed through language
and behavior.
23. MICRO-AGGRESSIONS
…brief and commonplace verbal,
behavioral, or environmental
indignities, whether intentional or
unintentional, that communicate
hostile, derogatory, or negative
slights and insults towards people of
marginalized groups.
@aerialellis
24. MICRO-INEQUITIES…
a slight that demeans or marginalizes
someone because of their cultural group
♦ Constantly being interrupted while you are talking
♦ Being left out of a discussion/project
♦ Trying to speak while someone is reading texts during conversation
♦ Talking with someone who keeps looking at his/her phone
♦ Not being introduced in a meeting and then being ignored
♦ Avoidance of eye contact
♦ Cutting down ideas before they can be entertained
♦ Staying on the cell phone with no explanation
♦ Mispronouncing your name or misspelling your name
♦ Change in voice pitch, volume, or rate
♦ Change in posture, hand movements and gestures
♦ Fake, masked or forced smiles
@aerialellis
25. WHAT LEADERS MUST CONSIDER
ABOUT BARRIERS ….
The complexity of communication
reveals how we can disagree and still
have respect each other unless the
disagreement is rooted in someone’s
oppression, and denial of
humanity and right to exist.
26. The process whereby a person is
granted more value, and given
better treatment, based on
membership in a group.
It is an extension of prejudice
into behavior in a way that
causes different or
negative treatment.
THE CONCEPT OF PRIVILEGE
27. Cultural privilege can be based on
race, social class, gender and more.
Most people in a culture give some
individuals more power based on
perceived group membership.
THE CONCEPT OF PRIVILEGE
We often maintain and
perpetuate patterns of
privilege in culture
unknowingly.
28. CULTURAL NORMS…
components of cultural that can be learned
How we communicate the norms explain the
acceptable or expected emotional expression
in a given situation within a culture.
Every culture has both external and internal components
that can be overlooked.
Internal: unspoken
component such as
rules, behavior, etc.
External: obvious
component such as
food, art, religion.
@aerialellis
29. CULTURAL COMPETENCE…
effective and appropriate communication
An exchange is:
• effective when the speaker accomplishes his or her
goal in the exchange.
• appropriate when the social context is accepted and
expected.
@aerialellis
30. • Deliberate attempt
to adapt to
competent
behavior and is
aware of nuances
of communication
• Ease in
communicating
competence
without conscious
effort.
• Aware that
communication
is not effective
but does not
how to improve
• Unaware that
communication
is not effective
or appropriate
UNCONSCIOUS CONSCIOUS
CONSCIOUSUNCONSCIOUS
LEVELS OF COMPETENCE…
COMPETENCE
INCOMPETENCE
@aerialellis
31. • word choices
• accents
• hierarchy or bias
• phrasing
• code switching
• pronunciation
• translation
• communities
• conflict
• person referencing
• categorizing/labeling
LANGUAGE AS A
BARRIER
32. STYLES OF COMMUNICATION…
Learning to identify the different communication
styles and recognizing which one we use most often
in our daily interactions with friends, family and colleagues -
is essential if we want to develop effective communication
skills.
But how can we tell the difference between the styles, and
is there a time and place for each one in certain situations?
@aerialellis
33. • Voice – medium pitch and speed and volume
• Posture – open posture, symmetrical balance, tall,
relaxed, no fidgeting
• Gestures – even, rounded, expansive
• Facial expression – good eye contact
• Spatial position – in control, respectful of others
People on the Receiving end feel…
• They can take the person at their word
• The person can cope with justified criticism and
accept compliments
• Respect for the person
EFFECTIVE (ASSERTIVE)
COMMUNICATION
@aerialellis
34. • AGGRESSIVE: Frightening,
threatening, loud, hostile; Willing to
achieve goals at expense of others,
Out to "win”; Demanding, abrasive;
E x p l o s i v e , U n p r e d i c t a b l e ,
Intimidating, Bullying.
• PASSIVE AGGRESSIVE: Indirectly
aggressive, Sarcastic, Devious,
Unreliable, Complaining, Sulky,
Patronizing, Gossips, Two-faced.
• S U B M I S S I V E : A p o l o g e t i c ,
Avoiding any confrontation, Finding
difficulty in taking responsibility or
decisions, Yielding to someone
else's preferences, Opting out,
Feeling like a victim, Blaming others
for events, Refusing compliments.
35. MESSAGING FOR CULTURALLY
COMPETENT LEADERS…
Communication:
it can only work
if it is two-way.
Understanding:
one must be
clear on the
nature and
meaning of
cultural
differences.
Empathy:
for the
people you
serve, one
should try to
understand
the
perspectives
of others.
Tolerance:
for the people
you serve, one
should
be willing to
tolerate
cultural
differences.
@aerialellis
36. CULTURALLY COMPETENT
LEADERS…
• More variety in background
• More composure in stress
• Deal with personal mistakes
better
• Better interpersonal skills
• More solution-focused
• Advocates through
communication and
action
@aerialellis