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HR Florida State Council, Inc.
HR Florida State Council, Inc.

This document discusses the importance of cultural competency and effective communication in a multicultural environment. It defines cultural competency as having the awareness, attitudes, behaviors, and skills to interact effectively with diverse groups. The document emphasizes that culture impacts how people learn, problem-solve, communicate verbally and nonverbally, deal with conflict, and view the world. It also discusses the difference between surface and deep culture and encourages gaining knowledge and understanding of different cultures to overcome biases and assumptions.

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Cultural Competency in the REAL World The Road to Effective Communication in a Multicultural Environment Converge & Associates
Session Ground Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who’s In The Room
When it comes to learning ,[object Object],[object Object],[object Object],[object Object]
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When it comes to learning…. ,[object Object],… Wisdom is what you DO with what you know!
What is Diversity? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Diversity ,[object Object],[object Object]
How we interact with others….. ,[object Object]
Cultural Competency defined ,[object Object]
Cultural Competency ,[object Object],[object Object],[object Object]
Culture impacts… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Culture impacts… Culture impacts…
Culture frames our view of the world…..It is divided in Surface Culture and Deep Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Impact of Personal Culture on Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Cultural Competency ,[object Object],[object Object],[object Object]
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Assumptions ,[object Object],[object Object],[object Object]
Key Learning ,[object Object],[object Object]
Our challenge… ,[object Object],[object Object]
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Editor's Notes

  1. (These Float in)
  2. Lead in to the Riding a Bike story
  3. Fed Ex