Counselling can help employees manage stress through six key activities: providing advice; offering reassurance; improving communication; releasing emotional tension; clarifying thinking; and helping with reorientation. When stress becomes excessive, it can harm job performance and health, causing physiological issues like headaches, as well as psychological problems such as moodiness and depression, and behavioural changes such as absenteeism and aggression. Counselling aims to boost self-confidence, understanding, self-control and work effectiveness through exploring issues, gaining understanding, and learning to act differently. This ultimately leads to benefits like improved physical and emotional health as well as the ability to focus better.

1. COUNSELLING TO
HANDLE STRESS
Presented by:
Deepanshu Chawla
Qazi M Faheem

3. WHAT IS STRESS
Stress is the general term applied to the pressures people feel in
life. The presence of stress at work is almost inevitable in many
jobs. However, individual differences account for a wide range of
reaction to stress.

4. Stress
Physiological Psychological Behavioural

5. STRESS
When it becomes excessive, employees develop various symptoms
of stress that can harm their job performance and health;
Physiological: Ulcers, Digestive problems, Headaches, High blood
pressure, Sleep disruption.
Psychological: Emotional instability, Moodiness, Nervousness and
tension, Chronic worry, Depression, Burnout.
Behavioural: Excessive smoking, Abuse of alcohol or drugs,
Absenteeism, Aggression, Safety problems, Performance problems.

7. WHAT IS COUNSELLING
The provision of professional assistance and guidance in resolving personal or
psychological problems.
Professional relationship to help with personal problems
The process that occurs when a client and counsellor set aside time in order
to explore difficulties which may include the stressful or emotional feelings of
the client
Not like usual physician help model - trap for medico’s: to pronounce ‘cure’
after Q. & A.’s of ‘diagnosis’. Counselling is usually less directive

8. STAGES OF COUNSELLING
Explore
Understand
Act

9. NEED FOR COUNSELLING
The need for counselling arises from a variety of employee problems, including
stress. When these problems exist, employees benefit from the understanding
and guidance that counselling can provide
Most problems that require counselling have some emotional content. Emotions
are a normal part of life. Emotions can get out of control and cause workers to
do things that are harmful to their own best interests and those of the firm. They
may leave their jobs because of conflicts that seem large to them or they may
implement morale in their departments

11. ACTIVITY OF COUNSELLING
The general objectives of counselling are to help employees
grow in self-confidence, understanding, self control and ability to
work effectively.
The counselling objective is achieved through one or more of
the following counselling functions. The six activities performed
by counselling

12. ADVICE
Many people view counselling as primarily an advise-
giving activity but in reality this is only one of several
functions that counselling can perform.
The giving of advise requires a counsellor to make
judgments about a counselee’s problems and to lay out
a course of action.

13. REASSURANCE
Counselling can provide employees with reassurance,
which is a way of giving them courage to face a problem
or a feeling of confidence that they are pursuing a
suitable course of action.
One trouble with reassurance is that the counselees do
not always accept it. They are smart enough to know
that the counsellor can’t know that the problem will
come out all right.

14. COMMUNICATION
Counselling can improve both upward and downward
communication. In an upward direction, it is a key for
employees to express their feeling to management.
Counselling also achieves downward communication
because counsellors help interpret company activities to
employees as they discuss problems related to them.

15. RELEASE OF EMOTIONAL TENSION
An important function of nearly all counselling is release
of emotional tension; this release is sometimes called
emotional catharsis. People tend to get an emotional
release from their frustrations and other problems
whenever they have an opportunity to tell someone
about them
They are more relaxed and their speech is more
coherent and rational.

16. CLARIFIED THINKING
Clarified thinking tends to be a normal result of
emotional release but a skilled counsellor can aid this
process.
In order to clarify he counselee what is right. The result
of any clarified thinking is that a person is encouraged to
accept responsibility for emotional problems and to be
more realistic in solving them.

17. REORIENTATION
Another function of counselling is reorientation of the
counselee. This is more than mere emotional release or
clear thinking about problem. Reorientation involves a
change in the employee’s psychic self through a change
in basic goals and values.
The manager’s job is to recognize those in need of
reorientation before their need becomes severe so that
they can be referred to professional help in time for
successful treatment.

18. BENEFITS OF STRESS MANAGEMENT
Physical health gets better
more energy and stamina
Emotions stabilized
positive attitude -hopeful/happier
Ability to focus improved
able to learn and achieve

19. THANK YOU