Corry Hodges has over 15 years of experience in marketing, logistics, and customer service roles. She holds a Bachelor's degree in Business and Public Relations from the University of Memphis. Currently she works as a Senior FDA Import Coordinator for FedEx Trade Network where she coordinates imports and exports to ensure regulatory compliance. Previously she held roles in marketing, logistics, and customer service at various companies in Memphis.

1. Corry R. Hodges
5504 Lake Branch Cv. Memphis, TN. 38109. corryrhodges@gmail.com. (901)605-0591
PROFESSIONAL SUMMARY:
 Flexible, dependable, anddetailed-oriented individualwhopresents a positiveand professional appearance.
 Excellent timemanagementskills and attention todetail.
 Proactively communicateinternally and externally with clients and areas ofmanagement.
EDUCATION:
The University ofMemphis Memphis, TN 12/2008
Bachelor
Major: Business andPublic Relations
EXPERIENCE:
FedEx Trade Network Transformation andBrokerage Memphis,TN 02/2016
Sr. FDAImport Coordinator
 Serves as theprimary link between FedEx and FTN for account/ shipmentspecific issues
 Records andtracks complex audit issues to initiate correctiveaction.This includes working withFedEx TradeNetworks
FDA, Tech Services and Quality Assurancegroups.
 Sorts and assigns departmental incoming work and monitor dailyworkflow toensureregulatory timeframes are met.
 Corresponds inwriting or by telephone withshippers, clients,and customs orother governmental agencies at alllevels
regarding requireddocumentationto resolveissues thatcould result inmillions ofdollars in liquidated damages or
additional duty ifleft unresolved
 Researches and writes claims andprotests toCustoms and Border protection (CBP) onbehalfofFTN, FedEx,and their
customers to resolve issues relatedto thepayment ofduties, taxes and valuations. Obtain refunds ortender duties and
process in FTN onlinebilling applicationin conformance withFedExbilling procedures.
 Gathers informationfrom FedEx/FTN systems for distribution and report building.
 Produces operational andtrend reports for management distribution.
 Completes various audit activities,including complexEWSR’s high duty, ABI warnings,ABI errors, census rejects, high-
enteredvalue, duty verificationand any other tasks that fallunder the FTN T/B auditfunctions, FDAaudits,ABI errorsand
ABI warnings
FedEx Office Memphis,TN 10/2015-02/2016
Product Lead Coordinator
 Takes lead responsibility for digitalimaging,scheduling and running black and white orcolor production on full service
orders, including finishing services andlargejob management
 Coordinates pick-up and deliveryofcustomerorders
 Manages production flowto ensureallproduction orders aredonerightand on time
 Follows FedEx Officestandardoperating procedures as wellas adhering tolegal, HR,safety and security policies and
procedures
 Secondary responsibility for coordination ofallshipping related services andactivities, to include:
 Provides customer serviceby determining appropriate shipping methods, informing customers ofcompany products,
services, routes,and rates
 Ensures quality customerserviceis given tocustomers by providing packaging services,as wellas offering information
about company products andservices
 Offers assistanceto customers bysuggesting appropriate shipping methods.Maintains inventory ofshipping supplies
 Assembles parcels and prepares goods for shipping by wrapping items ininsulation, inserting items intoshipping
containers,weighing packages, andaffixing labels to parcels
 May provide leadershipto team members onanassignedshift
 Assists inthetraining ofcenter team members
 Collates, sorts andorganizes customer orders
 Operates the Point ofSaleterminal (POS), handles financial transactions andmakes change.
 Completes required financialpaperwork andmay assistwith financial reporting including daily sales, close-outs andbank
deposits
Mueller Industries
(B&K Products)
Marketing Data Analysis Memphis,TN 04/2015

2.  Forecasting planning and productdevelopment.
 Assist inMarketTrade Shows by pre-preparation,exhibits, and product demo.
 Work with internal andexternalresources to develop,write,design,proof, andprintdistributed creative for campaigns
 Communicate withmarketing CRMtounderstand needs ofbusiness unites and determine most effectivetactical
execution.
 Manage internal andexternalresources for developmentofmarketing materials.
 Demonstrateskill indata analysis by resolving missing/ incompleteinformation, inconsistencies/anomalies in more
complex research.
 Develop content and proofread printedmaterials.
 Experiencedin marketresearch, pricing,forecasting and financial analysis
Stein World
Account Specialist Memphis, TN 01/2014-04/01/2015
 Completing enrollments,respondto request,resolving complaints, quality service, account opening
 Forecasting planning and productdevelopment
 Mentoring standards, collectionand analyzing information
 Update jobknowledge, enhancedepartment andorganization reputationby accepting ownership
 Exploring opportunities toadd value andjob accomplishing
 Assist inMarketTrade Shows within the companies Atlanta, High Point, andLas Vegas Markets by pricing,pre-
preparation, exhibits, and producedemo
 Generate weeklyreports onspecialaccounts
 Enter sales orderfrom I-Preview, fax, web,email andvia phone
 Assist dealers and sales representativewith problemresolution
Yellow Pages Atlanta,GA 01/2013-12/2013
Marketing Consultant
 Consult directly withcustomers about marketing directives and needs for thecampaign, gathering and synthesizing data
to build demographically targetedcampaigns.
 Work with internal andexternalresources to develop,write,design,proof, andprint/distribute creativefor campaigns
 Work with externalparties and customers, and key account representatives on the selectionofdemographic target lists
HD Supply Atlanta, GA 12/11-09/2012
(Crown Bolt)
Marketing Specialist
 Communicate withmarketing CRMtounderstand needs ofbusiness unites and determine most effectivetactical
execution.
 Manage internal andexternalresources for developmentofmarketing materials
 Manage a widerangeofmarketing projects through completion withinestablisheddeadlines
 Demonstrateskill indata analysis by resolving missing/incompleteinformation,inconsistencies/anomalies inmore
complex research
 Develop content and proofread printed material
 Manage corporate sponsorshipand customer appreciation opportunities
 Experience inmarket research,pricing, forecasting andfinancialanalysis
 Trade Show: Set-up,Location selection, Price Points, Pre-Preparationand Exhibits
 Increasecompany sales throughMarketing Strategies, TradeShows,Planning, andForecasting
Thomas & Betts Memphis, TN 05/11-12/11
Marketing Coordinator
(Utility OEM)
 Act as liaison andfocal point between Thomas andBetts, customers, manufacturing, inside and outsidesales,
marketing, credit, pricing and quotes persons,distribution centers,transportation, etc. to handle allinquiries and
issues
 Process and track orders as needed
 Maintain a 99.9% accuracy level for order processing (sixsigma)
 Process RMAs (per policy and procedure) as needed

3.  Requestcredits, freightclaims and billing only (as per policy and procedure) as needed
 CompleteOrder Resolution responsibilities as required
 CompleteEDI errorcorrections as required
Cummins,Inc. Memphis,TN 04/03-02/09
Global Customer Support Intern
 Served as a communication liaisonbetween thecompany and thecustomer.
 Maintained customerbusiness through superior customer service.
 Tracked and maintained pertinent information (current price levels,customer
database,parts availability,etc.).
 Communicatedcross-functional issues and attained resolutions.
 Managed and monitored systemoutflies and worked assigned reports.
 Supported new customer supportinitiatives.
 Clearedand processedlargeorders daily toensure timely delivery ofproducts.
 Executed andmaintainedSQL reports.
 Planning, forecasting,TradeExhibition
 E-commerce
SKILLS:
 Proficient inMicrosoft Word,Power Point and Excel
 GOMS, IMS, Lotus Notes, SQL,OracleDiscoverer,and SixSigma team member
 Red Prairie
 Humming Bird
 TOPS
 J.D. Edwards
 Crystal Reports
 Sales Force
 Photo Shop
 E-Commerce
 EDI
 Publisher
 Ecutopia
 SPS-Commerce
 True-Commerce
 MASS
 IDM
 Dashboard
 Print Flow