1. GREGORY H. REDDEN 384 Ralph McGill Blvd, # 220 ♦ Atlanta, GA 30312
Email: gredden64@yahoo.com ♦ Phone: 678.662.2972
Financial Marketing Analyst: Strategic thinker and analytical professional with extensive
experience in the telecommunications industry. Proven track record of cultivating client
relationships, providing financial statement analysis, risk management, business development
advice, motivating, and leading others to succeed. Capable of working across organizational
boundaries to support, develop and implement key business strategies. Possess a unique ability to
determine needs in order to achieve desired outcomes in a timely and cost-effective manner.
PROFESSIONAL EMPLOYMENT HISTORY
Ampcus Inc / Verizon Business Atlanta, GA 7/2012 to 2/13/2015
Ampcus is an SBA,USPAACC,VMSDC certified Professional services and Staff Augmentation
firm with a strong repeat business rate with Verizon resulting in the extension of contracts for
meeting the client’s high commitment levels of Financial Marketing, Technical and complex
Telecommunications sales and Marketing support.
Business Development Financial Analyst
 Maintain standard MS excel financial models of dedicated broadband circuit pricing and
telecom Mobility rates for pre-Sales Quotes for Verizon’s Global voice and high capacity
data Network Services. Financial Data analysis of large MS access rate files loaded in
sales tool for large batch rate upload into automated sales tools. Provide detailed pricing
analysis for sales team managers with any non-standard contract pricing and specific
Marketing Promotional rates for pre-sales customer contract negotiations as well as
automated billing system implementation and maintenance.
 Lead Pre-Release testing and development input of new web based Pricing and Contract
management tools for technical teams utilizing SAS software, HTML and excel data steps
in gathering statics on telecom customers’ geographical information for rate analysis and
revenue forecasting for standard and promotional pricing to determine best solution for
Production roll out to Stakeholders, Sales and Marketing support teams.
 Collaborate with tool Developers in building UAT test case criteria in Quality Center;
documentation of any defects or missing data and make actionable recommendations
resulting in new Telecom business sales success.
 Define and execute required Financial Marketing communication processes that drive
adaptation of new pre-sales pricing tools; Documentation and reporting of meaningful
progress of tool development and pre-production process for executive presentations.
American Support/Comcast, Atlanta, GA 4/2012 to 7/2012
American Support provides customer support services to telecommunication and cable companies,
including: billing and tech support as well as customer call center operations and management.
Advanced BusinessSystem Analyst
 Within a virtual Home Office environment, provided support for wireless telecom partner
requirements by gathering sales revenue information, technical support and escalations;
financial analysis of Direct Mail and Internet promotion sales campaign.
 Managed Comcast direct mail campaign, proactively identify and recommend appropriate
pricing on cable, phone and Internet services and enhancements as well as revenue
forecasting and financial marketing management and financial reporting.
 Deliver prompt resolution of business’ customer problems or sales concerns of basic as
well as complex issues and make sound decisions towards resolving any rate or service
concerns. Provide weekly revenue status and presentations for executive review.

2. Gregory H. Redden Page 2
VERIZON BUSINESS, Atlanta, GA 4/1998 to 10/2011
Verizon Business supports the global IT communications and security solutions partners,
from business to government, with one of the world's largest IP networks.
Senior Pricing Analyst / Global Financial Marketing & Business Analysis
 Proposed and maintained standard pricing for dedicated high capacity broadband voice and
data local access circuits and for Verizon Business’s domestic and international switched
E-Fax Product by using a combination of competitive analysis, costs and revenue factors,
International, federal and state tariff analysis.
 Contacted and collaborated with external wholesale vendor contacts on any complex circuit
designs for new Business proposals and provided financial guidance to internal Sales
Managers on any legal or regulatory concerns for telecom regulated products as well as any
non-standard customer specific contractual pricing requirements for pre-sales contract
negotiations increasing successfulonline broadband bid sales projects.
 Implemented amalgamated access pricing standardization; effectively communicated
unified pricing strategy for both Intra and Internet content and Search engine optimization
and marketing (SEM) including links to business rules & value added services prior to and
upon closing of any company mergers or acquisitions representing 30% growth of self-
serve transactions versus traditional channels.
 Ensured implementation of standard, promotional and customer specific pricing was
technically supportable by internal billing systems; market conditions and regulatory
guidelines, resulting in 20% cost savings in providing dedicated broadband access.
MCI TELECOMMNICATIONS INC,Atlanta,GA 4/1994 to 4/1998
Project Manager / MCI Wholesale Markets - Sales & Marketing Support (8/1994 to 4/1998)
 Served as liaison between sales team and MCI’s Major Resellers and Wholesale Carriers
billing as much as $20,000,000 in monthly long distance usage.
 Initiated customer negotiations on order completion intervals, reporting formats and
escalation procedures by evaluating customer’s target marketing needs, automation level
and compatibility with MCI’s internal systems.
 Interacted with MCI’s programmers and systems engineers to develop and implement
automation which increased productivity, accuracy,and staffing accountability.
 Used team approach, to manage the installation process and insure that agreed intervals and
procedures are maintained and communicate any trends and needed improvements to both
customer and all levels of management resulting in increased revenue retention and overall
customer satisfaction.
Customer Service Professional,MCI Business Markets (10/1992 to 4/1994)
 Serviced and maintained commercial accounts within the small business segment with
combined billing of over $100 million in monthly usage.
 Installed both switched and dedicated inbound and outbound long distance services.
 Increased revenue 30% by year end by responding to general questions about MCI’s
business products and services and reviewing existing customers’ accounts to make service
recommendations and probed for additional sales opportunities.
Customer Service Representative,MCI Consumer Services (4/1992 to 10/1992)
 Within an inbound call center environment, assisted both new and existing MCI residential
customers with billing, service,and general MCI product concerns.
 Proactively identified any additional service needs and resolved on a one call basis.
 Was instrumental in developing marketing program for soliciting existing customers for
MCI’s most successfulmarketing tool known as Friends and Family.

3. Gregory H. Redden Page 3
UNITED STATES VETERAN
UNITED STATES ARMY,/ (6/1987 to 06/1991)
Nuclear Biological Chemical Officer, Staff Advisor,1/123rd Aviation Battalion Fort Ord,
California / Platoon leader,25th Chemical; Bad Kreuznach, West Germany
 Coordinated training for 250 soldiers in Nuclear, Biological and Chemical Defense (NBC).
 Planned and wrote the standard operational NBC procedures for the entire Battalion for
when in Garrison as well as in combat. Served as primary advisor to Battalion Commander
on NBC defense tactics,policies, and combat maneuvers.
 Supervised a squad of eight soldiers whose primary mission was equipment and troop
decontamination. Updated training manuals and assured individuals maintained training,
physical, and professional standards set by the U.S. Military and the unit.
EDUCATION
SAVANNAH STATE UNIVERSITY, Savannah, GA,
Bachelor of Arts Major: Liberal Arts.
PROFESSIONAL CERTIFICATIONS:
Customer Primary Network Information Security (CPNI)
TECHNOLOGY
Windows XP, Microsoft Office (Excel, Access, Word, PowerPoint, MS Project, NetMeeting, and
Outlook) Extensive Internet & Intranet Research, web conferencing, file sharing (SharePoint) &
Search engine marketing (SEM); Microsoft Internet Explorer, and Technical Writing: Visio.
OTHER RELEVENT MAIN FRAME SYSTEM EXPERIENCE
Legacy ICOMS; COMS; CARMS NetCOM; NetPro IRIS, SAP, SAS, Quality Center