Seeking an opportunity to further my experience within the Information Technology and Life Sciences industries that utilizes my knowledge and skills in the areas of TrackWise configuration, validation, systems administration, and technical writing.

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Cathleen Thompson
CathleenMThompson@gmail.com
Raleigh, NC  (443) 827-2368
Objective
Seeking an opportunity to further my experience within the Information Technology and Life
Sciences industries that utilizes my knowledge and skills in the areas of TrackWise
configuration, validation, systems administration, and technical writing.
Skills
Hands-on Experience with TrackWise:
• Configuration, administration, installation, and upgrades
• Migration planning, management, and execution
• Use of integration/import utilities
• TrackWise Coordinator configuration and testing
• Crystal Reports development
Validation & Compliance Skills:
• User and functional requirements gathering, assessment, and documentation
• Development and execution of IQ, OQ, and PQ protocols
• Analysis and development of process workflows
Systems Administration:
• User access management
• Corrective and preventive maintenance
• User support for laboratory instrument applications
GxP Documentation Development
• Standard Operating Procedures (SOPs) Development
• Validation Documentation Creation

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Experience
Sequence | Morrisville, NC
Consultant I December 2015 – August 2016
 Client: Major Pharmaceutical Product Development and Manufacturing Company
QC IT Administrator
• Laboratory Instrument Applications Administration:
o User Access Management
o Corrective and Preventive Maintenance
o Documentation Development
• GMP Laboratory Environment
• Cross departmental process development
Globiox | Austin, TX
Validation Specialist January 2013 – November 2015
 Client: Major Semiconductor Equipment Manufacturing Company
TrackWise Administrator
• Led requirement workshops with system owners and SMEs
• Configured TrackWise workflows and projects with all associated customizations
• Investigated and resolved issues with existing TrackWise configuration, per functional
requirements
• Scheduled and executed migrations of TrackWise configurations from Development,
to QA, to Production environments
• Led Knowledge Transfer sessions for future Admins to comprehensively demonstrate
the implementation and routine administration of a configured TrackWise system
• Assisted with the development of User Acceptance Test scripts and training scripts for
the TrackWise system
 Client: Major Pharmaceutical Product Development Company
Technical Writer
• Contributed to the development of a new System Life Cycle (SLC) process and
supporting infrastructure, in compliance with GxP standards
• Developed SOPs and templates to be used in authoring documents throughout the
SLC, including:
o Requirements documentation
o Testing documentation (including validation)

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o Support documentation (operations and maintenance)
o Reporting documentation
• Developed SLC policy documentation and Visio process diagrams
• Assisted with creation of SharePoint site for document and process management
 Client: Contract Research Organization, Genomics Division
Validation Specialist
• Drafted the IOQ and PQ protocols for laboratory equipment in R&D and GMP facilities:
o Sage Sciences Blue Pippin DNA Size Selection System
o Roche 454 Genome Sequencer FLX+
o Covaris S220 Ultrasonicator
o Eppendorf epMotion 5070 Automated Liquid Handling System
o PerkinElmer LabChip XT Nucleic Acid Fractionation System
• Drafted URSs and SOPs for the equipment being validated, and revised as necessary
based on input from stakeholders and SMEs
• Assessed quality of past validation documentation
 Internal to Globiox
Validation Specialist
• Executed OQ of custom Globiox software used for automated generation of TrackWise
validation documentation
• Performed multiple TrackWise installations and upgrades, versions ranging from 8.3 to
8.7
• Validated TrackWise workflows and custom configurations
• Played a supporting role in a number of consulting projects being managed by Globiox
• Assisted with other administrative tasks for the start-up, as needed
DrinkMore Custom Water | Gaithersburg, MD
Administrative Assistant July 2011 – May 2012
• Managed inventory during daily production of pallets of customized bottles of water,
balancing storage constraints for supplies
• Served as the liaison between the executive and warehouse personnel
• Trained all new personnel as the company grew
• Clientele quadrupled during the 10 months of employment

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Education
Sparta Systems | Hamilton, NJ
2014 - TrackWise Training Courses and associated Partner Accreditation Exams
• Introduction to TrackWise
• Technical Fundamentals of TrackWise
• Introduction to TrackWise Configuration and Administration
• Intermediate TrackWise Configuration and Administration
• Crystal Reports Design for TrackWise
Montgomery College | Rockville, MD
2013 - Associate of Arts, Computer Science