Amy Kirila Resume

1. Amy M. Kirila
3700 E. Nelson Ave
North Las Vegas, NV 89030
313-492-6060
Akirila888@aol.com
PROFILE
Results orientated professional. Highly skilled in providing excellent customer service.
Demonstrates ability to identify and resolve problems.
PROFESSIONAL AND PERSONAL STRENGTH
• Highly motivated and recognized for sound judgment.
• Conscientious and flexible, known for the ability to work effectively with work
groups to get the job done, and done right.
• Committed to the organization’s mission and yet tactful and willing to work
complex issues collaboratively to reach the desired outcome.
• Multi-task oriented and makes sound decisions while meeting deadlines.
• Highly proficient in Microsoft Office Suite including Word, Excel, Outlook and
PowerPoint
EXPERIENCE
Venta-Altera Mortgage March 2016- Present
1300 S. Jones Blvd Las Vegas, NV Contract-Quality Control Employee
DTE Energy February 2016-March 2016
One Energy Plaza Detroit, MI 48226 Customer Care Operations
Advantage One Federal Credit Union November 2015- Dec.2015
23670 Telegraph Rd Brownstown, MI Payment Solutions Partner
Community Focus Federal Credit Union January 2015- June 2015
18925 Telegraph Rd Brownstown, MI Collections Manager
SecurityNational Mortgage Company June 2014- September 2014
3285 N. Fort Apache Rd Las Vegas, NV Closer/Funder

2. Citi Mortgage October 2011- November 2013
6300 Interfirst Ann Arbor, MI 48184 Loan Closer, 40+ hrs. Per week
n Worked effectively with co-workers, clients, and others by sharing ideas in a
constructive and positive manner, listening to and objectively considering ideas and
suggestions from others
n Maintained extensive knowledge of overall corporate goals.
n Reviewed Escrow accounts. Called title and counties to make sure figures match.
n Did welcome calls with customers as soon as the loan was in the closing Que.
Verified all documents were correct with title and then called customer back to verify
closing date, time, and location as well as went over final numbers with customers
before notary came to their house to do closing.
CitiFinancial Inc. August 2002-June 2007
April 2009-October 2011
12895 Eureka Rd Southgate, MI 48195 Branch Account Manager, 40+hours per week
n Solicited customers for loans and lower payment’s by cold calling and sending out
flyers.
n Handled Collection calls daily. Gave Customers many options for payments including
deferments and (AOT’S) Adjustment of Terms to help them out when in financial
Trouble. Worked on collection accounts that were 30 days past due up to 120 days
past due. Also repoed Vehicles if they were secured by the loans.
n Worked effectively with co-workers, clients, and others by sharing ideas in a
constructive and positive manner, listening to and objectively considering ideas and
suggestions from others
n Took Applications, reviewed credit reports, verified documentation (paystubs,
mortgage statements, and insurances), and went over title and mortgage information
to make sure everything was all correct before finally closing loans.
n Collected payments daily and had to make sure cash drawer balanced every night.
n VOE (Voice of the Employee) district leader to ensure company awareness on change
for the positive for our employees and customers.
CitiFinancial Inc. June 2007-April 2009

3. Clinton Township MI Branch Manager, 40+ hours per week
n Managed and controls $16 million Real Estate and Personal Loan portfolio while
ensuring branch losses are maintained at minimal levels; approved actions and
exceptions within scope of authority.
n Studied report results to make conclusions and recommendations to upper
management and/or create SMART action plans to have immediate impact in
deficient areas.
n Worked effectively with co-workers, clients, and others by sharing ideas in a
constructive and positive manner, listening to and objectively considering ideas and
suggestions from others
n Maintained extensive knowledge of overall corporate goals, develops
strategies/objectives to carry out directives in order to achieve area/branch annual
goals while meeting or exceeding goals
n Provided sales leadership for the branch, coached/mentored and developed staff,
ensured employees were knowledgeable of all Branch and subsidiary products and
services; implemented staff and business goals/objectives for the Branch
n Made recommendations and worked collaboratively with District Manager in
decision-making process regarding hiring, promotions, suspensions and termination
n Monitored all personnel actions to ensure compliance with internal controls, policies,
procedures, regulations, and laws ensures ethical behavior of staff
n Ensured adherence to internal controls and that operational integrity of the branch is
maintained at the highest standards.
n Handled Collection calls daily. Gave Customers many options for payments including
deferments and (AOT’S) Adjustment of Terms to help them out when in financial
Trouble. Worked on collection accounts that were 30 days past due up to 120 days
past due. Also repoed Vehicles if they were secured by the loans.
n Took Applications, reviewed credit reports, verified documentation (paystubs,
mortgage statements, and insurances), and went over title and mortgage information
to make sure everything was all correct before finally closing loans.
EDUCATION
Dale Carnegie Livonia, MI September 2005
Detroit Business Institute-Downriver Riverview, MI June 2000
Henry Ford Community College Dearborn, MI 8-94—12-98

4. Taylor Center High School Taylor, MI Graduated June 1994
VOLUNTEER WORK
Operation Hope educates inner-city youth in responsible use of money, how one attains
money, how it grows and how to budget. 2007-2011
Fifth Grade Catechumens teacher for St. Albert the Great 2000-2005