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Consumers rights

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Consumers rights

  1. 1.  The first organisation was established in 1960 as the International Organisation of Consumers Unions (IOCU). Consumers’ organizations may operate by protests and campaigning.
  2. 2.  Consumers’ International - International NGO ANEC (Europe; focus on standardization) BEUC (Europe; French: Bureau Européen des Unions de Consommateurs) ICRT T independent international organization for consumer research and testing;
  3. 3. Countries Organisations žAustralian ž Consumers Federation ofAustralia Consumers Australia AssociationBelgium ž Test-Aankoop / Test-Achats ----------Botswana ž Consumer Watchdog ---------- Brazil ž Proteste ---------- ž Fiji Consumers Fiji ž Consumer Council of Fiji Association France ž UFC Que Choisir ----------Germany ž Stiftung Warentest ž Öko-TestPortugal Deco Proteste ---------- Organización de Consumidores y Spain Usuarios ----------
  4. 4.  To the satisfaction of basic needs To safety To be informed To choose To be heard To redress (to correct something that is unfair or wrong) To a healthy environment
  5. 5.  Buy less – buy what you need. Choose ethical products and companies. Avoid excessive packaging. Shop at traditional markets. Ignore marketing ads and brand marketing. Use reusable products. Recycle and ask your friends to recycle too.
  6. 6. DONT assume you can exchange it if its the wrong size. DO write its a gift on receipts. Legally, only the person who paid has a right to return faulty goods.
  7. 7. DONT think no receipt means no return‘. DO return it to the store, NOT the manufacturer. With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record - such as a bank statement - should be fine.
  8. 8.  On 15th March 1962, President John F Kennedy gave a speech to the US congress in which he formally mentioned the issue of consumers’ rights. He was the first world leader to do so, and the consumer movement now marks 15th March every year as a means of raising global awareness about consumers’ rights. World Consumer Rights’ Day is an annual occasion for celebration and solidarity of the international consumer movement.
  9. 9.  Registered with the name Portuguese Association for Consumer Protection, DECO constituted itself with a clear objective: to protect the rights and legitimate interests of consumers. In 2009, DECO celebrated its 35th anniversary. DECO offers a support service to the consumer through which it informs and advises consumers on their rights. They contact the authorities claimed to resolve consumer disputes and denounces practices that are prejudicial to the interests of consumers.
  10. 10. No 287 - January No 298 - January No 309 - January 2008th 2009th 2010thNo 320 - January No 331 - January No 342 - January 2011th 2012th 2013th
  11. 11. 808 200 145 Blue number (fixed network) 218 410 858 (mobile phone) Opening Hours:Working days- From 9am to 13pm and from 14pm to 18pm.

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