This document discusses consumer protection in India. It provides an overview of the Consumer Protection Act of 1986, which was passed to protect consumers' rights and establish forums for redressing grievances. The act applies across India and gives consumers rights like the right to safety, choice, and information. It also outlines the process for filing complaints with the appropriate consumer disputes forums based on the value of claims. The key responsibilities of consumers are also mentioned, such as exercising rights, avoiding blind purchases, and seeking redress for genuine issues.

2. Who is a
Consumer ?
In spite of all Firstly we
have discuss about……....

3. Examples of Consumers
are:-

5. Why we need
consumer
protection?

6. Consumer
Protection
ACT,1986
To Safe the consumers, a act was
passed by the government,

7. General characteristics
 The act applies to whole of india expect the state
jammu & kashmeer.
 It gives some rights to the consumer
 This act is based on principle of compensation
 Provide cheap & speedy redressal mechanism
 Applies on all good and services except specified in
govt. of india notification.

9. Right to
Information
Right to
Safety
Right To
Choose
Right To
Heard
Right to
seek
Redresal
Right to
Education
Consumer Rights

10. REQUISTIES OF A COMPLAINT
 Who can file a complaint
 Where to file a complaint
 How to file a complaint
 What constitutes a complaint?
 Procedure for filing the appeal

12. FORUM & JURISDICTION
 Consumer Disputes Redressal Forums
(District Forum)
◦ Claims less than or equal Rs.20 lacs.
 Consumer Disputes Redressal Commissions
(State Commission)
◦Claim more than Rs.20 lacs & less than Rs.1 crore &
appeals.
 National Consumer Disputes Redressal
Commission (National Commission)
◦Claim equal to Rs.1 crore & appeals

13. Major federal consumer protection agencies
and their main responsibilities
Federal Trade
Commission
 Competitive pricing
 Deceptive trade
practices
 Packaging
and labeling
 Consumer credit
disclosure and
reporting
 Online privacy
Food and Drug
Administration
Safety, effectiveness,
and labeling of drugs,
foods, food additives,
cosmetics, and
medical devices
Standards for
radiation exposure
Toxic chemicals
research
Consumer Product
Safety Commission
 Safety standards for
consumer products
 Flammable fabrics,
hazardous substances,
poison prevention
packaging

14. Major federal consumer protection agencies
and their main responsibilities
National Highway
Traffic Safety
Administration
Motor vehicle safety
standards
Automobile fuel
economy standards
National uniform
speed limit
Consumer safeguards
for altered odometers
Department of
Justice
 Fair competition
 Consumer civil
rights
National
Transportation
Safety Board
 Airline safety

15. Consumer’s
Responsibilities
i. Consumer must exercise his rights
ii. Do not buy blindly
iii. Filing complaint for the redressal of genuine
greivances
iv. Do not compromise with quality
v. Beware of false advertisement
vi. Do not Forget to get Receipts and gurantee
vii. Do not buy in hurry

16.  Benefit
◦ Disposal within 90 days
◦ No adjournment shall ordinarily be granted - Speedy trial
 Relief
◦ Removal of defects in goods or deficiency in services.
◦ Replacement of defective goods.
◦ Refund against defective goods or deficient services.
◦ Compensation.
◦ Prohibition on sale of hazardous goods.