Could you be a Shopaholic?•  Do you hide purchases from your loved ones?•  Are there items in your closet with the tags still on?•  Do you "forget" about purchases & wonder how to   pay for them when the bill arrives?•  Do you often tap into "emergency"    savings to make ends meet?   Do you travel at the drop of a hat or    take more trips before past ones are    paid for?       			 (Bridgforth, 2004)
RESEARCHGROUPStarring Brian Carney, Lanae Corby, Robin Juliano Dart, Nicole Lima, Laura Matz
DefinitionsShoppingPurchasing anything either in a 	store, online, via catalog, etc.	excluding essential items (i.e. food and toiletries) required to live.Compulsive Buying Disorder (CBD) Characterized by excessive or poorly controlled preoccupations, urges or behaviors regarding shopping and spending, which lead to adverse consequences. U.S. National Library of Medicine & 		National Institutes of Health
Compulsive BuyingSome Interesting FactsAbout 18 million Americans present excessive shopping habits that interfere with their relationships or careers. 		- American Journal of Psychiatry 65% of readers have hidden bags from someone close to them and26% shop online more than once a week.		- Lucky Magazine, Readers’ Survey, May 2011While compulsive buying is more common in women, men are close behind.  Women = shop as a social activity (shoes, accessories, etc.)
	Men = shop to compete (electronics, real estate, etc.) 
Group Research Survey Results74%  admitted that they go shopping once a week. Participants spent an average of $25 to $50 per week shopping. 76% percent also owned between one and three credit cards, including store credit cards. The majority of those that took the survey stated that they actually feel a certain “high” after completing a shopping spree. 19% percent of the participants admitted that they have gotten themselves into financial trouble because of their careless shopping habits. Almost half of those who took the survey disagreed that they felt guilty after purchasing these items, even though sometimes fully aware that they simply could not afford them.
Across Cultures, Genders & AgesShopping is a Pastime that Bonds us togetherShopping Makes Us Happy
Why? It’s All in Your Head!Central Nervous SystemNucleus Accumbens= Rewards Brain    w/ the Opioid Dopamine               HEREAmygdala & Cerebellum also involved with emotional reactions to pleasure. Shopping is Highly Involving.Dopamine creates a temporary “high”, also released during sex.These feelings can be Addictive!Gamblers, Drug Abusers, Alcoholics and even Shopaholics experience this.“Credit buying is much like being drunk. The buzz happens immediately and gives you a lift.... The hangover comes the day after.”  						- Joyce Brothers, Psychologist
Can Shopping Make You Crazy?Compulsive Buyers can also have:Anxiety Disorders (OCD)
Affective Disorders (Bipolar)Obsessive Compulsive Disorder (OCD)Obsessive thoughts and compulsive behaviors
ObsessionsRecurrent thought and/or urgesCannot be controlledCompulsionsPurposeful, repetitive behaviorsReduce anxiety from obsessionsBipolar DisorderDisease of the nervous system
Previously known as manic depression
Impairs thinking and judgmentJack Nicholson in As Good As It Gets
Contributors to Compulsive Buying    The Shopping Industry is Fully Integrated into Every Aspect of Our LivesCorporations are VERY aware of shopping’s affect on consumers, as a result of investing in extensive research.
Corporations exploit this weakness using various marketing	techniques. Retail (i.e. Malls, Store Cards, Grocery Stores)
Credit Cards (Chase, Discover, etc.)
Online Shopping Sites (Ebay, Gap, Loft, etc.)
Magazines (Lucky, Marie Claire, etc.)
In-Home Shopping Companies (Tupperware, Avon)Retail Marketing TechniquesMalls, Shopping Centers & Stores are all designed to grab the shopper’s attention“A man will never love you or treat you as well as a store. If a man doesn't fit, you can't exchange him seven days later for a gorgeous cashmere sweater.”	- Rebecca Bloomwood from Confessions of a Shopaholic
Retail Marketing TechniquesAIDA (Attention > Interest > Desire > Action)
Use of Sensory Stimuli— Visual Displays, Music, Scents ignite the senses and excites consumers so that they shop longer and spend more $$$.“Shopping is my Cardio.” - Carrie from Sex and the City
Retail Marketing TechniquesPromotions & Sales IncentivesVictoria’s Secret, Nordstrom, Macy’s, JC Penney, Bloomingdales, Neiman Marcus, Express, Etc.Spend certain amount, get a discount 	(spend $350, get $50 off your purchase)Free Gift - Spend $150, receive a FREE tote bag 	(Victoria’s Secret and Neiman Marcus)Store credit cards – sign up for store card and receive discount, the more you $pend the more you $ave ???	(use store credit cards more = interest and debt)
Retail Marketing TechniquesGrocery Stores (Acme, Giant, Fresh Grocer, etc.)Stores are carefully laid out to guide consumers around entire store (Directed down more aisles to increase chances of purchasing more than what they came for)
 Place necessity items towards the back	(get consumers to walk through entire store)Distribution of coupons (influence consumers to buy products they normally wouldn’t just because of discount)Credit Card CompaniesThe more money you spend = more money you will get back in CA$H! (i.e. Chase Credit Card)
Encourages people to use their credit cards more often = DEBT!!!   “I like my money right where I can see it: hanging in my closet.” 			 - Carrie from Sex and the City=
Online Marketing TechniquesShopping Sites Make It Easy & Convenient to Spend(Ebay, Groupon, Living Social, Gap,  Piperlime, DSW)Rainy Day?  Still In Your PJ’s?  You Can Shop From Home!!
A Computer & Credit Card is All You Need

Consumer & Buyer Behavior Presentation Final

  • 1.
    Could you bea Shopaholic?• Do you hide purchases from your loved ones?• Are there items in your closet with the tags still on?• Do you "forget" about purchases & wonder how to pay for them when the bill arrives?• Do you often tap into "emergency" savings to make ends meet? Do you travel at the drop of a hat or take more trips before past ones are paid for? (Bridgforth, 2004)
  • 2.
    RESEARCHGROUPStarring Brian Carney,Lanae Corby, Robin Juliano Dart, Nicole Lima, Laura Matz
  • 3.
    DefinitionsShoppingPurchasing anything eitherin a store, online, via catalog, etc. excluding essential items (i.e. food and toiletries) required to live.Compulsive Buying Disorder (CBD) Characterized by excessive or poorly controlled preoccupations, urges or behaviors regarding shopping and spending, which lead to adverse consequences. U.S. National Library of Medicine & National Institutes of Health
  • 4.
    Compulsive BuyingSome InterestingFactsAbout 18 million Americans present excessive shopping habits that interfere with their relationships or careers. - American Journal of Psychiatry 65% of readers have hidden bags from someone close to them and26% shop online more than once a week. - Lucky Magazine, Readers’ Survey, May 2011While compulsive buying is more common in women, men are close behind. Women = shop as a social activity (shoes, accessories, etc.)
  • 5.
    Men = shopto compete (electronics, real estate, etc.) 
  • 6.
    Group Research SurveyResults74% admitted that they go shopping once a week. Participants spent an average of $25 to $50 per week shopping. 76% percent also owned between one and three credit cards, including store credit cards. The majority of those that took the survey stated that they actually feel a certain “high” after completing a shopping spree. 19% percent of the participants admitted that they have gotten themselves into financial trouble because of their careless shopping habits. Almost half of those who took the survey disagreed that they felt guilty after purchasing these items, even though sometimes fully aware that they simply could not afford them.
  • 7.
    Across Cultures, Genders& AgesShopping is a Pastime that Bonds us togetherShopping Makes Us Happy
  • 8.
    Why? It’s Allin Your Head!Central Nervous SystemNucleus Accumbens= Rewards Brain w/ the Opioid Dopamine HEREAmygdala & Cerebellum also involved with emotional reactions to pleasure. Shopping is Highly Involving.Dopamine creates a temporary “high”, also released during sex.These feelings can be Addictive!Gamblers, Drug Abusers, Alcoholics and even Shopaholics experience this.“Credit buying is much like being drunk. The buzz happens immediately and gives you a lift.... The hangover comes the day after.”  - Joyce Brothers, Psychologist
  • 9.
    Can Shopping MakeYou Crazy?Compulsive Buyers can also have:Anxiety Disorders (OCD)
  • 10.
    Affective Disorders (Bipolar)ObsessiveCompulsive Disorder (OCD)Obsessive thoughts and compulsive behaviors
  • 11.
    ObsessionsRecurrent thought and/orurgesCannot be controlledCompulsionsPurposeful, repetitive behaviorsReduce anxiety from obsessionsBipolar DisorderDisease of the nervous system
  • 12.
    Previously known asmanic depression
  • 13.
    Impairs thinking andjudgmentJack Nicholson in As Good As It Gets
  • 14.
    Contributors to CompulsiveBuying The Shopping Industry is Fully Integrated into Every Aspect of Our LivesCorporations are VERY aware of shopping’s affect on consumers, as a result of investing in extensive research.
  • 15.
    Corporations exploit thisweakness using various marketing techniques. Retail (i.e. Malls, Store Cards, Grocery Stores)
  • 16.
    Credit Cards (Chase,Discover, etc.)
  • 17.
    Online Shopping Sites(Ebay, Gap, Loft, etc.)
  • 18.
  • 19.
    In-Home Shopping Companies(Tupperware, Avon)Retail Marketing TechniquesMalls, Shopping Centers & Stores are all designed to grab the shopper’s attention“A man will never love you or treat you as well as a store. If a man doesn't fit, you can't exchange him seven days later for a gorgeous cashmere sweater.” - Rebecca Bloomwood from Confessions of a Shopaholic
  • 20.
    Retail Marketing TechniquesAIDA(Attention > Interest > Desire > Action)
  • 21.
    Use of SensoryStimuli— Visual Displays, Music, Scents ignite the senses and excites consumers so that they shop longer and spend more $$$.“Shopping is my Cardio.” - Carrie from Sex and the City
  • 22.
    Retail Marketing TechniquesPromotions& Sales IncentivesVictoria’s Secret, Nordstrom, Macy’s, JC Penney, Bloomingdales, Neiman Marcus, Express, Etc.Spend certain amount, get a discount (spend $350, get $50 off your purchase)Free Gift - Spend $150, receive a FREE tote bag (Victoria’s Secret and Neiman Marcus)Store credit cards – sign up for store card and receive discount, the more you $pend the more you $ave ??? (use store credit cards more = interest and debt)
  • 23.
    Retail Marketing TechniquesGroceryStores (Acme, Giant, Fresh Grocer, etc.)Stores are carefully laid out to guide consumers around entire store (Directed down more aisles to increase chances of purchasing more than what they came for)
  • 24.
    Place necessityitems towards the back (get consumers to walk through entire store)Distribution of coupons (influence consumers to buy products they normally wouldn’t just because of discount)Credit Card CompaniesThe more money you spend = more money you will get back in CA$H! (i.e. Chase Credit Card)
  • 25.
    Encourages people touse their credit cards more often = DEBT!!! “I like my money right where I can see it: hanging in my closet.” - Carrie from Sex and the City=
  • 26.
    Online Marketing TechniquesShoppingSites Make It Easy & Convenient to Spend(Ebay, Groupon, Living Social, Gap, Piperlime, DSW)Rainy Day? Still In Your PJ’s? You Can Shop From Home!!
  • 27.
    A Computer &Credit Card is All You Need
  • 28.
    “Expedited Shipping”, “EasyReturns” & “Online Only Sales”MagazinesMagazines Make It Easy to SpendShop with Your Cell Phone = Instant Gratification
  • 29.
    “Text to Buy”items featured in Lucky Magazine
  • 30.
    QR Codes –Cell Phones Direct Readers to Company Websites
  • 31.
    Articles Feature OnlineShopping Sites & BlogsIn-Home Shopping CompaniesRepresentatives Bring the Store to Your Living RoomTupperware – Kitchenwares
  • 32.
  • 33.
    Premier Designs -JewelryOther InfluencesFamous Sources = Star Power – Musicians, Actors & AthletesCeleb Shopping Sightings – Magazines & Websites
  • 34.
    Product Endorsements &Sponsorship (i.e. American Idol – Coca Cola)
  • 35.
    Product Placements –Movies, Music Videos, TV ShowsOther InfluencesMainstream Media - Movies & TelevisionConsumers Identify with Idols & desire their Lifestyles
  • 36.
    Shop to becometheir Ideal Selves
  • 37.
    Meanwhile their ActualSelves are falling into Debt
  • 38.
    Most can’t afforda team of stylists and personal trainersInfluences & AttitudesGroup Influences - Social PressuresSocial Media – Facebook, Twitter
  • 39.
    Phone Applications –Games, Shopping Sites
  • 40.
    Word of Mouth,Viral & Buzz MarketingExpectancy Theory – Compulsive Shoppers BelieveTheir Actions will Lead to Social AcceptanceAttitude Function: UtilitarianRewarded with “Shiny” new purchases = Pleasure
  • 41.
    Punished by havingto pay for them or face Debt = Very PainfulAttitude ABC’s: Hierarchy of Effects Experiential/Hedonic
  • 42.
    Affect (Emotional Reaction)> Behavior (Buy) > Cognition (Think After)Warning:Dangers of Compulsive BuyingHoarding – (Hoarders on A&E & Clean House on Style Network)
  • 43.
    While attempting toreach their Ideal Self, a Compulsive Buyer’s Actual Self has become obsessed with obtaining and having possessions to fill the void.Eeeek!!
  • 44.
    Starting the RecoveryProcessHelpful tips to keep from getting Carried AwayEducate Yourself on the Topic
  • 45.
    Make a ShoppingDiary to Track Purchases
  • 46.
    Set up aBudget and Set a $avings Goal
  • 47.
  • 48.
    Avoid Carrying CreditCards“If I don’t stop shopping, I’ll end up a bag lady; a Fendi bag lady, but a bag lady…..” - Carrie from Sex and the City
  • 49.
    Breaking Up WithShopping“I always say shopping is cheaper than a psychiatrist.” Tammy Faye BakkerSteps to Break the Addiction Get professional help
  • 50.
  • 51.
    Involvement inSupport Groups
  • 52.
    Encourage family/friendsto learn about topic
  • 53.
    Treat allexisting addictionsSources for Help Financial Recovery Institute
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
    Recovery methods arebased on that of Alcoholics Anonymous
  • 59.
    More than 500registered meeting groups in over 15 countries
  • 60.
    Success of theprogram relies on the support each member receives from one anotherDebtors AnonymousA Typical DA MeetingMen and Women equally represented
  • 61.
    Importance of anonymitywas emphasized at all times
  • 62.
    Short prayer toGod asking for knowledge and for the courage to change – Serenity Prayer
  • 63.
    Reading of thetwelve steps embraced by the organization
  • 64.
  • 65.
    Pre-selected reading froman outside source
  • 66.
    Sharing time ToolsOfferedWeekly Meetings
  • 67.
  • 68.
    Business MeetingsThank YouVery Much!!!To Our ProfessorTo Our ClassmatesTo Our Survey TakersTo Our Group Members
  • 69.