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AN ANATOMY OF THE MALE SHOPPER APRIL 7, 2010
 
MEN TYPICALLY ARE STEREOTYPED SHOPPERS ,[object Object],[object Object],[object Object],[object Object]
BUT  MEN ARE MORE COMPLICATED THAN THESE STEREOTYPES SUGGEST
AN ANATOMY OF THE MALE SHOPPER ,[object Object],[object Object],[object Object],[object Object],[object Object]
HOW & WHY   MEN   AND  WOMEN   SHOP:
Modern SHOPPING BEHAVIORS are an adaptation of  male  and  female  ancestral hunting and gathering skills
MALE SHOPPING BEHAVIOR   reflects that  of their instinctual hunting habits
SKILLS   taught them how to hunt swiftly, quietly and was typically performed  in solitude
FEMALE SHOPPING BEHAVIOR   reflects that of their instinctual gathering habits
SKILLS  taught them how to forage for the best options and return to the same locations while providing an environment for socializing
MODERN DAY HUNTING AND GATHERING BEHAVIOR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
MOTIVATIONS  AND MEANINGS BEHIND THE MALE SHOPPER 3 Men are Buyers Men Shop for a Good Solution Men Shop to Win
MEN ARE BUYERS 1
MEN ENGAGE IN “PURPOSE DRIVEN” BEHAVIOR – ENTERING FOR ONE SINGLE ITEM AND LEAVING SOON AFTER A PURCHASE
MEN VIEW GOING TO THE STORE AS  INSTRUMENTAL  IN GETTING A  JOB DONE
MEN RESPOND TO PRODUCT UTILITY: FEATURES, ATTRIBUTES,  AND BENEFITS
FRUSTRATIONS ARISE FOR MEN  WHEN BARRIERS TO BUYING OCCUR
29%  of men rank difficulty in finding parking close to the store’s entrance their number  one  problem 43%  of all men report out of stock items as a reason to  never  return to a store
WHILE MEN ARE BUYERS, WOMEN ARE SHOPPERS ,[object Object],[object Object],[object Object],[object Object],[object Object]
MEN SEARCH FOR GOOD SOLUTIONS 2
MEN’S SHOPPING DECISION PROCESS RESEMBLES A  LINEAR PURCHASE PATH
MEN’S LINEAR PURCHASE PATH REFLECTS A FUNCTIONAL MINDSET, ALLOWING THEM TO DECIDE UP FRONT WHAT KIND OF PRODUCT  THEY ARE LOOKING FOR
MEN’S FUNCTIONAL MINDSET ALLOWS THEM TO FOCUS ON THE FACTS AND FEATURES THAT ARE MOST IMPORTANT  TO THEM
FOCUSING THEIR KEY DECISION CRITERIA, MEN SHOP BY PROCESS OF ELIMINATION
IN THE END, MEN DEFINE SUCCESS AS FINDING A GOOD SOLUTION
IN CONTRAST, WOMEN SEARCH FOR THE PERFECT ANSWER ,[object Object],[object Object],[object Object],[object Object]
MEN SHOP TO WIN 3
IN SHOPPING AS IN LIFE,  SUCCESS  DRIVES MEN’S INTENTIONS
TO ACHIEVE SUCCESS, MEN ARE REQUIRED TO ENGAGE IN A FEMININE ACTIVITY CALLED “SHOPPING”
MAKING MEN SHOP PRAGMATICALLY AND DELIBERATELY  TO FIT A MASCULINE  (VS. FEMININE) IDEAL OF  ACHIEVEMENT
WHICH TRANSLATES INTO DIFFERENT TYPES OF SUCCESSFUL SHOPPING OUTCOMES
FOUR TYPES OF SUCCESSFUL OUTCOMES Shopping Success: Men’s desire to “beat the system” or view shopping as a competition-to-win is a motivation to want to negotiate with  the retailer Sexual Success: Men’s purchase of feminine products can enhance a male’s position in his romantic relationship Status Success: Men’s purchase of high end goods result in a heightening of  his status  among others Identity Success: Men’s purchase of clothes is often  a symbol of  his identity
IN CONTRAST, WOMEN SHOP WITH EMOTION ,[object Object],[object Object],[object Object],[object Object],[object Object]
IMPLICATIONS : HOW RETAILERS  CAN TAP INTO MEN’S MOTIVATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MALE SHOPPER PERSONAS  & TYPES
Shopping Process Involvement  (Pos. effort) The Tag  Along The Task Master The Passion Pursuer The Style  Master 4 MALE SHOPPING PERSONAS Shopping Process Involvement  (Neg. effort)
THE TAG ALONG Seeks advice from shopping partners who are his primary decision makers Typical older demo. Values: comfort, relationship, belonging, sharing, family, friendship Shopping is perceived as a chore; showing minimal interest Typically will not shop alone Frequently spotted in the fitting room lounge or on mall benches
Does not have a unique, personal shopping style Fits stereotypical male shopper perception Values: convenience, access, simplicity, practicality, time, empowerment Single minded focus is on convenience Has a grab n’ go mindset Shopping with a significant other, he may morph into a Tag Along THE TASK MASTER
Has No Fear Of Shopping, but is more comfortable navigating his own interests Transcends specific demos Values: identity, adventure, experience, aspiration, fulfillment, self-expression Indifferent about shopping, viewed as a means to an end Seeks specialty products that fulfill a personal passion (sports, cooking, tech gadgets, Do It Yourself) Has the ability to morph into a tag along or task master pending his retail setting   THE PASSION PURSUER
Has No Fear Of Shopping Typically in their 20’s, 30’s, or 40’s Values: cool, style, design, fun, confident, experience Exhibits female shopping traits   Equally at ease shopping in any category (tech to home/gardens, fashion and beauty) Develop their own personal style & confident in their shopping skills.   THE STYLE MASTER
MALE SHOPPERS DIFFER BY AGE
OLDER SHOPPERS  FIT THE CONVENTIONAL MALE SHOPPER STEREOTYPE: ,[object Object],[object Object],[object Object]
YOUNGER SHOPPERS HAVE DEFINED THEIR OWN SET OF SHOPPING RULES: ,[object Object],[object Object],[object Object]
IMPLICATIONS : HOW TO IDENTIFY MALE SHOPPER PERSONAS  ,[object Object],[object Object],[object Object]
TWO PARADOXES OF MALE SHOPPING: 1.) THE GROCERY STORE 2.) ONLINE
MALE GROCERY BEHAVIORS
WHEN MEN ARE STEERING THE GROCERY CART THEY TEND TO: ,[object Object],[object Object],[object Object]
THIS HAPPENS BECAUSE MEN TEND TO BE CONFUSED, LOST AND ANXIETY-RIDDEN WHEN GROCERY SHOPPING
AS A RESULT, MEN SHOP INEFFICIENTLY
Overwhelmed by the number of items Tend to circle back in their searches Afraid to improvise  Prefer not to ask for help from staff  MAKING THEM MUCH LESS SELF-ASSURRED AND UNPREPARED VS. THEIR TYPICAL SHOPPING TRIP
MALE ONLINE BEHAVIORS
SIMILAR  TO THEIR  OFFLINE SHOPPING PATTERNS, MEN  ONLINE ARE: ,[object Object],[object Object],[object Object]
THE SHOPPING PARADOX:   MEN ENJOY ONLINE SHOPPING
ONLINE, MEN’S  INNER SHOPPER   IS AWAKENED
[object Object],[object Object],[object Object],[object Object]
IMPLICATIONS : CREATING A BETTER GROCERY AND ONLINE RETAIL EXPERIENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONCLUSIONS
CONCLUSIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],CONCLUSIONS
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],REFERENCES
[object Object],[object Object],[object Object],[object Object],REFERENCES
[object Object],[object Object],[object Object]

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An Anatomy of the Male Shopper

  • 1. AN ANATOMY OF THE MALE SHOPPER APRIL 7, 2010
  • 2.  
  • 3.
  • 4. BUT MEN ARE MORE COMPLICATED THAN THESE STEREOTYPES SUGGEST
  • 5.
  • 6. HOW & WHY MEN AND WOMEN SHOP:
  • 7. Modern SHOPPING BEHAVIORS are an adaptation of male and female ancestral hunting and gathering skills
  • 8. MALE SHOPPING BEHAVIOR reflects that of their instinctual hunting habits
  • 9. SKILLS taught them how to hunt swiftly, quietly and was typically performed in solitude
  • 10. FEMALE SHOPPING BEHAVIOR reflects that of their instinctual gathering habits
  • 11. SKILLS taught them how to forage for the best options and return to the same locations while providing an environment for socializing
  • 12.
  • 13.
  • 14. MOTIVATIONS AND MEANINGS BEHIND THE MALE SHOPPER 3 Men are Buyers Men Shop for a Good Solution Men Shop to Win
  • 16. MEN ENGAGE IN “PURPOSE DRIVEN” BEHAVIOR – ENTERING FOR ONE SINGLE ITEM AND LEAVING SOON AFTER A PURCHASE
  • 17. MEN VIEW GOING TO THE STORE AS INSTRUMENTAL IN GETTING A JOB DONE
  • 18. MEN RESPOND TO PRODUCT UTILITY: FEATURES, ATTRIBUTES, AND BENEFITS
  • 19. FRUSTRATIONS ARISE FOR MEN WHEN BARRIERS TO BUYING OCCUR
  • 20. 29% of men rank difficulty in finding parking close to the store’s entrance their number one problem 43% of all men report out of stock items as a reason to never return to a store
  • 21.
  • 22. MEN SEARCH FOR GOOD SOLUTIONS 2
  • 23. MEN’S SHOPPING DECISION PROCESS RESEMBLES A LINEAR PURCHASE PATH
  • 24. MEN’S LINEAR PURCHASE PATH REFLECTS A FUNCTIONAL MINDSET, ALLOWING THEM TO DECIDE UP FRONT WHAT KIND OF PRODUCT THEY ARE LOOKING FOR
  • 25. MEN’S FUNCTIONAL MINDSET ALLOWS THEM TO FOCUS ON THE FACTS AND FEATURES THAT ARE MOST IMPORTANT TO THEM
  • 26. FOCUSING THEIR KEY DECISION CRITERIA, MEN SHOP BY PROCESS OF ELIMINATION
  • 27. IN THE END, MEN DEFINE SUCCESS AS FINDING A GOOD SOLUTION
  • 28.
  • 29. MEN SHOP TO WIN 3
  • 30. IN SHOPPING AS IN LIFE, SUCCESS DRIVES MEN’S INTENTIONS
  • 31. TO ACHIEVE SUCCESS, MEN ARE REQUIRED TO ENGAGE IN A FEMININE ACTIVITY CALLED “SHOPPING”
  • 32. MAKING MEN SHOP PRAGMATICALLY AND DELIBERATELY TO FIT A MASCULINE (VS. FEMININE) IDEAL OF ACHIEVEMENT
  • 33. WHICH TRANSLATES INTO DIFFERENT TYPES OF SUCCESSFUL SHOPPING OUTCOMES
  • 34. FOUR TYPES OF SUCCESSFUL OUTCOMES Shopping Success: Men’s desire to “beat the system” or view shopping as a competition-to-win is a motivation to want to negotiate with the retailer Sexual Success: Men’s purchase of feminine products can enhance a male’s position in his romantic relationship Status Success: Men’s purchase of high end goods result in a heightening of his status among others Identity Success: Men’s purchase of clothes is often a symbol of his identity
  • 35.
  • 36.
  • 38. Shopping Process Involvement (Pos. effort) The Tag Along The Task Master The Passion Pursuer The Style Master 4 MALE SHOPPING PERSONAS Shopping Process Involvement (Neg. effort)
  • 39. THE TAG ALONG Seeks advice from shopping partners who are his primary decision makers Typical older demo. Values: comfort, relationship, belonging, sharing, family, friendship Shopping is perceived as a chore; showing minimal interest Typically will not shop alone Frequently spotted in the fitting room lounge or on mall benches
  • 40. Does not have a unique, personal shopping style Fits stereotypical male shopper perception Values: convenience, access, simplicity, practicality, time, empowerment Single minded focus is on convenience Has a grab n’ go mindset Shopping with a significant other, he may morph into a Tag Along THE TASK MASTER
  • 41. Has No Fear Of Shopping, but is more comfortable navigating his own interests Transcends specific demos Values: identity, adventure, experience, aspiration, fulfillment, self-expression Indifferent about shopping, viewed as a means to an end Seeks specialty products that fulfill a personal passion (sports, cooking, tech gadgets, Do It Yourself) Has the ability to morph into a tag along or task master pending his retail setting THE PASSION PURSUER
  • 42. Has No Fear Of Shopping Typically in their 20’s, 30’s, or 40’s Values: cool, style, design, fun, confident, experience Exhibits female shopping traits Equally at ease shopping in any category (tech to home/gardens, fashion and beauty) Develop their own personal style & confident in their shopping skills. THE STYLE MASTER
  • 44.
  • 45.
  • 46.
  • 47. TWO PARADOXES OF MALE SHOPPING: 1.) THE GROCERY STORE 2.) ONLINE
  • 49.
  • 50. THIS HAPPENS BECAUSE MEN TEND TO BE CONFUSED, LOST AND ANXIETY-RIDDEN WHEN GROCERY SHOPPING
  • 51. AS A RESULT, MEN SHOP INEFFICIENTLY
  • 52. Overwhelmed by the number of items Tend to circle back in their searches Afraid to improvise Prefer not to ask for help from staff MAKING THEM MUCH LESS SELF-ASSURRED AND UNPREPARED VS. THEIR TYPICAL SHOPPING TRIP
  • 54.
  • 55. THE SHOPPING PARADOX: MEN ENJOY ONLINE SHOPPING
  • 56. ONLINE, MEN’S INNER SHOPPER IS AWAKENED
  • 57.
  • 58.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.

Editor's Notes

  1. Men were the hunters in our ancestral cultures. So when they find a satisfactory specimen, whether it's an elk or a pair of shoes, they want to act fast and make a kill before their prey gets away.
  2. Women are more likely to have a gathering mindset. So searching through a rack of clothes is the result of foraging for the best available foods.
  3. Through secondary research, I have provided three hypothesis behind the motivations and meanings of the real male shopper
  4. Men engage in purpose driven behavior when they are in need of something and treat it as instrumental to getting a job done.
  5. Follows a linear purchase path
  6. This linear purchase path creates a functional shopping mindset, allowing them to decide up front what kind of product they are looking for.
  7. This functional mindset, focuses Men to shop by the key facts and features that are most important to them.
  8. After focusing their key decision criteria, Men tend to shop by process of elimination
  9. Men shop to fulfill the entrenched tenet of the masculine code = achievement Men who shop purposely do so to fulfill a masculine code of achievement
  10. This achievement drives men to shop for Achievement Oriented Outcomes that relate to specific types of success, and which typically relate to their self-esteem and sense of power.
  11. The 4
  12. When we look at male shoppers as a whole, one way of looking at them is by older shoppers and younger shoppers, in which each group has their own set of shopping behaviors.
  13. However, males shopping behavior doesn’t necessarily translate into the online and grocery retail space.