This document presents an overview of connected retail and discusses challenges in building a connected retail system. It introduces a connected retail reference architecture and describes how the WSO2 platform can be used to realize connected retail. Key points covered include the components of retail IT systems, challenges around customer experience, supply chain management, and data management across devices. Use cases involving high volume retail and integrating SAP and non-SAP systems for a supermarket chain are also mentioned.

1. Connected Retail
Reference Architecture
Kasun Indrasiri
Software Architect
WSO2

2. Agenda
• Connected Retail
• Overview of Retail IT
• Challenges in building a Connected Retail
• Connected Retail Reference Architecture (L0)
• Realizing Connected Retail with WSO2 (L1)
• Use cases

3. ‘Retail’
• Selling goods and services to the final consumer.
https://www.espatial.com/wp-content/uploads/PicA4.jpg

4. Connected Retail
• Building an internally and externally connected retail
business
• A competitive and globalized retailed business,
requires to quickly launch products and promotions
and provide enhanced customer experience.
• Consistent engagement, seamless shopping,
personalized attention, and memorable interactions
your customers’ desire.

5. Overview of Retail IT
• Product, Order, Inventory and Supply chain
Management (Legacy or proprietary systems)
• Mobile/API enablement
• Cloud APIs (eg: Paypal)
• Market Analysis, Analytics/Trends
• Distributed deployments (eg: PoS and main data
center)

6. Challenges in building a Connected Retail
• Create rich customer experience (eg: Fast checkouts)
• Develop a transparent, collaborative, real-time
supply chain. (optimize the inventory stock)
• Offer multichannel data management. (proliferation
of devices)
• Consider price management. (upload price updates
seamlessly)
• Consider point-of-sale (POS) transformation. (move
away from p2p model)
Source : msdn - http://msdn.microsoft.com/en-us/library/bb264584.aspx

7. Connected Retail Reference Architecture (L0)

8. Realizing Connected Retail with WSO2 (L1)

9. Use Cases
• High volume retail use case.

10. Use Cases
• SAP and non-SAP integration for a super market
chain.

11. Thank You