This is a brief presentation on conflict management . Please do comment below if this was helpful to you in anyway :)

1. CONFLICT
MANAGEMENT

2. Conflict is inevitable, but
combat is optional -Max Lucado
• All unresolved conflict
decreases
productivity & lowers
performance.
• To manage conflicts in
an organisation is termed as
conflict management.

3. Types of conflict
• Functional conflicts
The conflict which supports the goals of a
group and also improves it performance
is known as a functional or a positive conflict.
• Dysfunctional conflict
The conflict which obstructs the achievement
of the goals of a group is called a
dysfunctional or destructive conflict.

4. The functional conflict is helpful in the achievement of
the goals of a group as it aids in
• Analytical thinking
• Diffusing tension among the members of the group
• Promote Competition
• Promote group cohesiveness
• Facing challenges
• Quality of decision
• Identification of weakness
• organisational change

5. The characteristics of a dysfunctional
conflicts are:
Increased tension
High rate of employee turn over
Increased dissatisfaction
Distrust
Distraction from organisational goals
Conflicts may cost dearly

6. CATEGORIES OF CONFLICT
• Conflicts can be classified into the following
categories:
(i) Individual level conflicts
(ii) Interpersonal conflict
(iii) Group level conflict
(iv) organisational conflict

7. INDIVIDUAL LEVEL CONFLICTS
• A conflict arises within and individual when his motives or drives are block
or he is unable to take decision due to being confronted with competing
role and goals. There are some basic causes of conflict among individuals:
• Incomparability
• Unacceptability
• Uncertainty
Frustration
Goal Conflict
Role conflict

8. INTERPERSONAL CONFLICT
• The conflict at inter-personal level involves two or more
individuals and is the most common and most recognized type
of conflict. Four primary sources of interpersonal conflict are:
• Personal differences
• Lack of Information
• Role in compatibility
• Stress

9. GROUP LEVEL CONFLICT
• There are two or more members in a group which has a well defined structure
of role and status relations and also have a system of values and norms of
behaviour. The groups not only affect their members but have an impact on
other groups and on the organisation also. The members of a group regularly
interact with each other and during this process of interaction, two types of
conflict can arise that is intra group and inter group conflicts
 INTRA GROUP CONFLICT
Intra-group conflict arises when there are differences between the members
of group themselves. The members of a group may want to remain in the
group but at the same time they may disagree with the methods adopted by
the group.
An intra-group conflict usually arises in the following three ways.
(i) when the group faces a new problem,
(ii) when new values are imported into the group from the social environment
or
(iii) when the extra group role of a person comes into a conflict with his intra-
group role.

10. GROUP LEVEL CONFLICT
 INTER GROUP CONFLICT
The conflicts that take place between different groups in an organisation
are called inter-group conflicts. These conflicts may be caused by :
1. Absence of joint decision making - organisation comprises of different
groups. If the wishes of a group in respect of resources and time schedule
are accepted, justice cannot be done to other groups, which will
ultimately lead to organisational ineffectiveness.
2. Difference in goals- Conflicts can also arise among different groups in an
organisation because of the difference in their goals.
3. Difference in perception-The difference in perception that can cause
inter-group conflicts arises due to the difference sources of information
of different members, different techniques adopted for processing the
information and the difference in goals.

11. ORGANISATION CONFLICT
• Inter-organisational conflicts take place between the organisations that
are dependent on each other in some way. The conflicts that take place at
the individual level or the group level are all inherent in the organisation
level conflict. Such a conflict could be between the buyer and the seller
organisation, between the government agencies that regulate certain
organisations and the organisation that the affected by them or between
the unions of workers and their organisation.

12. CONFLICT RESOLUTIONS
• Avoidance
- Repress emotions
- Look the other way
- Run, quit, etc
• DEFUSION
- Downplay
- Cool off
• CONFRONTATION
- Power and force
- Negotiation

13. CONFLICT RESOLUTIONS
• COMPROMISE
– Neither part gets everything he or she want,but
gets something
– Each gives up something. Often quite satisfactory
to each
CAPITUALATION
– One partner gives in to what the other wants.
This works well when the issue is relatively
unimportant to one partner

14. Conflict is resolved in three ways
• Lose-Lose:
everyone loses when people try to work out
their disagreements.
• Win-Lose: someone wins and someone loses;
the best that can be hoped for in
disagreements.
• Win-Win: everyone can win.