1) Meaning of Conflict 2) Nature of Conflict 3) Sources of Conflict 4) Classification of Conflict 5) Types of Conflict 6) Effects of Conflict 7) Approaches for Resolution of Conflict

2. Conflict
 Conflict is an expression of hostility, negative attitudes, aggression,
rivalry and misunderstanding.
 It may emerge between different organization or within the organization
due to opposition or dispute between persons, groups or ideas.
 It is the perception of the people.
 It is pulling of thoughts or ideas in two opposite directions.

3. Nature Of Conflict
Conflicts are Natural
Conflict Involves
Disagreement
Conflict is Finding
the Balance
Conflicts are not
Big
Conflict is
Multidimensional
Conflict is
Universal
Conflict is
Disruptive

4. Sources of Conflict
Different sets of Values
Contrasting Perceptions
Threats to Status
Job Related Issues
Lack of Trust
Personality Clashes
Interdepartmental Dispute
Organizational change
Other Agendas

5. Classification Of Conflict
Individual Level Conflict
Organizational Level
Conflict
Group Level Conflict
Intra-
individual
Conflict
Inter organ.
Conflict
Intra-organ.
Conflict
Inter-Group
Conflict
Intra-Group
Conflict
Inter-
individual
Conflict

6. Types Of Conflict
 Functional conflict
• It is also called as Constructive Conflict which results in
benefits to individuals, team and organization.
• It works towards the goal of an organization or a group.
• It can increase the amount of information used in decision-
making.
• It can offer opportunities for creativity that can improve
performance.

7.  Dysfunctional conflict
• It is also called as Destructive Conflict that works to the
disadvantage of an individual or team.
• It diverts energies, hurts group cohesion, promotes interpersonal
hostilities, and overall creates a negative environment for workers.
• It blocks an organization or a group from reaching its goal.
• These types can decrease performance and job satisfaction as
well as contribute to absenteeism and job turnover.
• This type of conflict occurs when two members are unable to
work together because of interpersonal differences.

8. Effects Of Conflict
Positive
Effects
Negative
Effects
Create
Understanding
Lack of
Direction
Lack of New
Ideas
Drop in
Productivity
Acts as Need
Satisfier
Acts as a
Motivator
Factor

9. Approaches To Conflict Resolution
 Conflict resolution is the process of planning to avoid conflict.
 Conflict resolution is the principle that all conflicts cannot necessarily be resolved, but learning how to manage
conflicts can decrease non-productive escalation.
Following Approaches must be taken in consideration to resolve Conflict:
Preliminary Steps
 Know full details of the conflict
 Note the stage of the conflict
 More advance the stage of
conflict, more efforts are required
to resolve.
Conflict Handling Modes
 Avoid appearance of conflict
 Mediation
 Let the parties to settle the issue
 Mutual problem-solving
Diagnosing the Issue
 Under this stage, the issues involved
should be analyzed and understood
what the conflict is about.

10. BE AWARE !