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Stress and conflict in organizational structure
- 2. Presented by: • Ankit Mukundwar 103 • Sonal Mulay 104 • Bhavika Naik 105 • Nikhil Naik 106 • Nikhita Nandrajog 107 • Satbir Kaur Narang 108
- 3. Stress Definition of Stress Beehr and Newman define job stress as “a condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning.” Meaning of Stress Stress is defined as an adaptive response to an external situation that results in physical, psychological, and/or behavioral deviations for organizational participants.
- 4. What Stress is not… • Stress is not simply anxiety • Stress is not simply nervous tension • Stress is not necessarily something damaging, bad, or to be avoided
- 6. Organizational Conflicts Organizational Stressors: • Administrative Policies and Strategies • Organizational Structure and Design • Organizational Processes • Working Conditions
- 7. Administrative Polices and Strategies • Downsizing • Competitive pressures • Merit pay plans • Rotating work shifts • Bureaucratic rules • Advanced technology
- 8. Organizational Structure and Design • Centralization and formalization • Line staff conflicts • Specialization • Role ambiguity and conflicts • No opportunity for advancement • Restrictive, untrusting culture
- 9. Organizational Processes • Tight controls • Only downward communication • Little performance feedback • Centralized decision making • Lack of participation in decisions • Punitive appraisal systems
- 10. Working Conditions • Crowded work area • Noise, heat or cold • Polluted air • Strong odor • Unsafe dangerous conditions • Poor lighting • Physical or mental strain • Toxic chemicals or radiations
- 11. Stress leads to Organizational Conflicts • Interactive Conflicts • Individual Conflicts
- 12. Interactive conflicts Types of Interactive Conflicts: • Interpersonal Conflict • Intergroup Conflict
- 13. Sources of Interpersonal Conflict • Personal Differences • Information Deficiency • Role Incompatibility • Environmental Conflict
- 14. Sources of Intergroup Conflict • Competition for Resources • Task Interdependence • Jurisdiction Ambiguity • Status Struggles
- 15. Individual Conflicts Individual Stressors: • Frustration • Goal Conflict • Role Conflict
- 16. Frustration Need Drive(deficiency with drive) Barrier 1)Overt 2)Covert Goal/incentive (reduction of the drives and fulfillment of deficiencies) Frustration Defense mechanisms • Aggression • Withdrawal • Fixation • Compromise
- 17. Goal Conflict • Gap in individual and organizational goals • Approach-Approach • Approach-Avoidance • Avoidance-Avoidance
- 18. Role Conflict Factors of Role Conflict • Identity • Ambiguity • Expectations
- 19. Organizational Coping Strategies • Assess positive and negative personality traits of people involved • Taking over control by the seniors if conflicts are at lower level management • Confront whosoever is involved directly • Brainstorming sessions to be conducted regularly
- 20. Conclusion
- 21. THANK YOU!!!