This document discusses conflict management and provides information on types of conflict, dealing with conflict, and objectives of conflict management training. It defines conflict as a serious disagreement or argument. There are three main types of conflict: intrapersonal conflict within an individual, interpersonal conflict between individuals, and intergroup conflict between groups. Five strategies are presented for dealing with conflict: denial/avoidance, competition/power, accommodation, compromise/negotiation, and collaboration/integration. The objectives are to know how to solve conflicts, understand different types of conflicts, and know how to apply strategies to manage conflicts effectively.

1. CONFLICT MANAGEMENT

2. GROUND
RULES

3. OBJECTIVES
• Knows how to solve conflict
• Knows some types of conflict
• Knows to deal with certain type of conflict
• Can aplicate to manage conflict

4. WHAT DID YOU GET ON
THE FIRST TRAINING ?

5. TEAM
BUILDING ?

6. C O N F L I C T

7. WHAT IS CONFLICT ?

8. /ˈKONFLɪKT/
A SERIOUS DISAGREEMENT OR ARGUMENT
Conflict is a state of unresolved differiences within individual,
between individuals, an individual and a group, or two or more
groups

9. CONFLICT
IS IT GOOD ?
Or BAD ?

10. Functional Conflict
Dysfunctionsl Conflict
works toward the goals of an organization or group

11. TYPE OF CONFLICTS

12. Intrapersonal
Conflict#1

13. An experience that take place
within an individual

14. #2Interpersonal
Conflict

15. Conflict between individuals
in the same organization

16. #3Intergroups
Conflict

17. Conflict between groups
in the same organization

18. Dealing with
CONFLICT

19. Denial / Avoid / Withdraw
1

20. Use if :
the condition not critical
Do not use if :
the condition need immediate
response

21. 2Competition / Power

22. Use if : You know you're right, need to
protect againts people who take
advantages
Do not use if :
the problem is not clear enough

23. 3 Accommodation

24. Use if :
You're wrong. Continue competition
would damage the case
Do not use if :
The issue is significant, must be
resolved sooner or later

25. 4Compromise / Negotiation

26. Use if :
Goal is moderate important. Need
temporary solution, steps to
resolution of complex issue
Do not use if :
The issue is significant, must be
resolved sooner or later

27. 5Collaboration / Integration

28. Use if :
Time is available. Both power is
balanced
Do not use if :
Both power is not balanced.
Communication is bad, values are not
shared.

29. MANAGE YOUR OWN
CONFLICT !

30. WRAP UP !!

32. • Positive dan negative
• Prevent conflict