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Sage Strategies
            Business | Leadership | Sales




         Patricia Weiland , M . A . A . C . C .
              evoke    empower employ
       310•503•5856       pw@sage4change.com
          International Coach Federation Certified



Sage Strategies - www.sage4change.com
Sage Conflict Q - Card
       Steps 4 Prep
        •   Am I clear on the agenda?
        •   Am I fully present and open?
        •   Are my emotions in check?
        •   What might block success?
        •   What do they need to know?
        •   What do I need to do to keep this safe?
        •   Direct, specific and non-punishing language?
        Manage expectations…

Sage Strategies - www.sage4change.com
               evoke|empower|employ
Sage Conflict Q - Card
       Steps 4 Results
        •   Am I asking open ended questions?
        •   Is my mouth closed?
        •   Am I hearing what’s not being said?
        •   Am I looking for non-verbal clues?
        •   Am I asking clarifying questions?
        Manage expectations…


Sage Strategies - www.sage4change.com
              evoke|empower|employ
Sage Conflict Q - Card
       Steps 4 Recovery
        •   What do I really want?
        •   What could make them act this way?
        •   What am I afraid will happen?
        •   What else can be done?
        •   What’s not being said?
        •   What do they need to know?
        Manage expectations…

Sage Strategies - www.sage4change.com
               evoke|empower|employ

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Conflict Card

  • 1. Sage Strategies Business | Leadership | Sales Patricia Weiland , M . A . A . C . C . evoke empower employ 310•503•5856 pw@sage4change.com International Coach Federation Certified Sage Strategies - www.sage4change.com
  • 2. Sage Conflict Q - Card Steps 4 Prep • Am I clear on the agenda? • Am I fully present and open? • Are my emotions in check? • What might block success? • What do they need to know? • What do I need to do to keep this safe? • Direct, specific and non-punishing language? Manage expectations… Sage Strategies - www.sage4change.com evoke|empower|employ
  • 3. Sage Conflict Q - Card Steps 4 Results • Am I asking open ended questions? • Is my mouth closed? • Am I hearing what’s not being said? • Am I looking for non-verbal clues? • Am I asking clarifying questions? Manage expectations… Sage Strategies - www.sage4change.com evoke|empower|employ
  • 4. Sage Conflict Q - Card Steps 4 Recovery • What do I really want? • What could make them act this way? • What am I afraid will happen? • What else can be done? • What’s not being said? • What do they need to know? Manage expectations… Sage Strategies - www.sage4change.com evoke|empower|employ