This document discusses conflict resolution and work-based learning. It defines conflict as opposition, disagreement, or contention between opposing ideas. Conflicts can be caused by opposing viewpoints, emotions, selfishness, miscommunication, assumptions, or differing paradigms. The document recommends strategies for resolving conflicts such as assuming you don't have all the answers, asking questions to understand others, being prepared to compromise, postponing decisions, enforcing agreements, exploring all options, and avoiding assumptions to get past perceptions.

1. Conflict Resolution
Work Based Learning

2. Conflict
 Opposition
 a clash of opposing ideas
 disagreement
 fight or battle
 contention, hostility

3. Cause of Conflict
 opposing
viewpoints or
opinions
 emotions
 Selfishness
 miscommunication
or
misunderstandings
 assumptions

4. Paradigms
 a theory, an explanation, or model of
something else.
 Wrong or Right map?

9. Strategies to Get Past Paradigms
(Perceptions)
 Avoid Assumptions
 Validation
 Listen
 Problem Solving Skills
 Tell Your Story

10. Strategies to Resolve
Conflicts
 Assume you do not
have all the
answers.
 Ask questions to
understand the
other person(s).
 Be prepared to
compromise or
make a deal.
 Postpone.
 Enforce.
 Compromise.
 Explore.