2. 8 CAUSES OF CONFLICT
CONFLICTING
RESOURCES
CONFLICTING
STYLES
CONFLICTING
PERCEPTIONS
CONFLICTING
GOALS
CONFLICTING
PRESSURE
CONFLICTING
ROLES
DIFFERENT
PERSONAL VALUES
UNPREDICTABLE
POLICIES
3. INTRAPERS
ONAL
One person experiences
internal conflict over a
decision or choice
E.g. Going to lunch with
colleagues or
completing the report
on time;
Reporting a colleague
for an ethics violation or
keeping the friendship
4. INTRAPERS
ONAL
One person experiences
internal conflict over a
decision or choice
E.g. Going to lunch with
colleagues or
completing the report
on time;
Reporting a colleague
for an ethics violation or
keeping the friendship
This is likely to
be an internal
conflict in
personal values
5. INTERPERSONAL
Conflict between 2 or more
people
E.g. Disagreements over
unmet expectations;
grievances over use of the
board room without a
booking…
6. INTERPERSONAL
Conflict between 2 or more
people
1. Disagreements over unmet
expectations;
2. Grievances over use of the
board room without a
booking…
1.This is likely a conflict in
styles or goals
2.This is likely a conflict over
resources
7. INTERDEPART
MENTAL
Departments within the
same organisation
conflict
1. The sales team are
being driven to meet
targets that the delivery
organisation can’t
possibly meet;
2. The HR department
implement a change in
commission structures
that causes conflict with
the sales team
1. This could be conflicting goals
2. This could be unpredictable
policies
8. INTERCOMPANY
Companies have conflict with each
other. This is not competition, but
rather conflict.
E.g. Environmental agencies vs
fracking companies
9. INTERCOMPANY
Companies have conflict with each
other. This is not competition, but
rather conflict.
E.g. Environmental agencies vs
fracking companies
This could be caused by:
Conflicting goals
Conflicting pressure
Conflict over resources
And even conflicting organisational
values
10. SUMMAR
Y
There are multiple
causes of conflict, we
learnt about 8
The 8 will be
experienced across
various levels within an
organisation
